Role Summary
We are looking for a seasoned Operations Manager with strong organizational skills and a commercial mindset to manage day-to-day operations, tenant relations, facility coordination, and service delivery in a multi-tenant commercial retail setting.
The successful candidate will demonstrate robust operational leadership, exceptional stakeholder management abilities, keen business acumen, and a track record of effectively overseeing facilities, vendors, tenants, and support teams in a fast-paced commercial setting. Prior experience in a commercial facility management position is essential.
The Operations Manager will oversee the facility’s operations to guarantee seamless, efficient, cost-effective, and safe functionality, all while upholding superior service standards for tenants, visitors, contractors, and stakeholders.
The position entails actively managing a portfolio of commercial tenants spanning various industries and business sectors, guaranteeing adherence to operational policies, service benchmarks, health and safety mandates, and facility compliance standards.
Key duties include leading cross-functional teams to execute project deliverables on schedule, assessing workflow efficiency to identify opportunities for process improvements, and serving as the primary liaison between executive leadership and operational staff to ensure alignment on strategic objectives. The role demands collaboration with stakeholders across departments to implement initiatives that drive organizational growth, alongside monitoring performance metrics and generating detailed reports to inform executive decision-making. Additionally, the position requires maintaining compliance with industry regulations while fostering a culture of accountability and continuous innovation within the team.
Operations management involves overseeing daily business activities to ensure efficiency, productivity, and alignment with strategic goals. This role requires strong leadership, problem-solving skills, and the ability to streamline processes while managing resources effectively. Responsibilities include coordinating teams, optimizing workflows, monitoring performance metrics, and implementing continuous improvement initiatives. Candidates must possess analytical thinking, adaptability, and proficiency in operational tools and software, along with experience in process optimization and team leadership.
Manage the daily operations of the commercial facility to ensure seamless functionality and efficiency.
Facilitate the smooth and efficient coordination of all facility-related operations to maintain optimal functionality and adherence to established standards.
Ensure consistent service excellence across every operational interaction and customer engagement point.
Drive strategic operational enhancements aimed at boosting efficiency metrics and elevating overall tenant satisfaction levels.
Establish and sustain operational procedures, controls, and reporting frameworks to ensure efficiency and compliance.
Demonstrates proficiency in fostering and maintaining positive tenant relationships, ensuring consistent communication and addressing concerns promptly to uphold satisfaction and retention levels.
Act as the main liaison between tenants and management, addressing inquiries, resolving issues, and ensuring tenant satisfaction.
Develop and nurture productive partnerships with business tenants to foster enduring connections.
Address tenant inquiries, grievances, and service-related requests with efficiency and timeliness.
Provide support for tenant onboarding, lease renewal processes, and adherence to operational compliance protocols.
Organize and facilitate routine meetings with tenants to foster communication and address concerns. Additionally, perform systematic property inspections to ensure compliance with standards and promptly identify any maintenance issues.
The individual will be responsible for overseeing facility operations and maintenance activities to ensure optimal functionality and safety of the premises. This role involves coordinating maintenance schedules, managing vendor relationships, addressing repair requests promptly, and ensuring compliance with regulatory standards. Additionally, the person will monitor facility performance, recommend improvements, and maintain accurate records of maintenance activities and expenditures. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this position.
Coordinate a comprehensive range of support services, including maintenance, repairs, cleaning, security, waste management, and additional operational tasks.
Oversee the operational integrity of facility infrastructure to confirm peak performance and reliability at all times.
Maintain strict adherence to all preventive maintenance schedules to uphold equipment reliability and operational efficiency.
Proactively identify and address operational concerns to prevent disruptions for tenants or visitors, ensuring timely resolution.
Vendor & Contractor Management: Oversee a portfolio of external partners, ensuring compliance with legal, financial, and operational standards while fostering mutually beneficial relationships. This role demands meticulous contract administration, performance monitoring, and risk mitigation to safeguard organizational interests. Candidates must possess proven expertise in negotiating agreements, resolving disputes, and maintaining transparent communication channels. Strong analytical skills are essential to evaluate vendor performance against KPIs and identify opportunities for optimization. Fluency in contract law principles and procurement best practices is required, along with the ability to collaborate cross-functionally to align vendor activities with strategic objectives.
Cultivate and maintain strategic partnerships with contractors, service providers, and external vendors to ensure seamless collaboration and operational efficiency.
Evaluate vendor performance in accordance with established service level agreements to ensure adherence and accountability.
Diligently adhere to all contractual commitments and ensure full compliance with established terms and obligations.
Suggest cost-effective enhancements and identify potential savings to optimize operational efficiency.
Ensure adherence to all health, safety, and compliance regulations to maintain a secure and regulatory-compliant work environment. Oversee the implementation and enforcement of safety policies, conduct regular inspections, and provide training to mitigate workplace hazards. Monitor compliance with legal requirements and industry standards, addressing any deviations promptly to uphold organizational integrity and employee well-being.
Ensure adherence to all applicable facility regulations and operational policies without exception.
Ensure adherence to stringent safety protocols throughout the entire facility to protect personnel and property from potential hazards.
Develop and implement comprehensive emergency preparedness strategies alongside robust incident management protocols.
Ensure strict compliance with health, safety, environmental, and statutory regulations at all times.
Ensure robust financial and administrative governance by overseeing budgets, expenditures, and compliance with regulatory standards while maintaining efficient operational procedures.
Provide support in budget development and management, as well as monitoring operational expenditures to ensure financial efficiency and accountability.
Oversee and manage the allocation and tracking of operational expenditures to ensure adherence to budgetary guidelines and financial objectives.
Develop and deliver regular management reports along with performance updates to stakeholders.
Facilitate the implementation of revenue optimization strategies throughout the facility to drive financial performance and enhance operational efficiency.
Provides leadership and direction to a team, ensuring alignment with organizational goals and fostering a collaborative and high-performance work environment. Responsible for delegating tasks, mentoring team members, and monitoring progress to achieve project objectives efficiently. Requires strong interpersonal skills, decision-making abilities, and the capacity to motivate and develop team capabilities while maintaining accountability for results.
Provide leadership and direction to operational support teams as well as external contractors.
Foster an environment characterized by responsibility, adherence to standards, and outstanding results.
Devise and implement strategies to mentor and enhance team members’ skills, fostering an environment conducive to meeting operational goals.
Seeking a motivated professional to join our team, the ideal candidate must possess strong analytical skills along with proficiency in data management and reporting. Candidates should have at least three years of relevant experience in a similar role, a degree in a related field, and the ability to work independently while also collaborating effectively within a team. Familiarity with industry-standard software and tools is essential, as is a commitment to maintaining high standards of accuracy and attention to detail. Additionally, excellent communication skills are required to convey complex information clearly to stakeholders at all levels.
Education: Candidates must possess a minimum of a bachelor’s degree in a relevant field, such as computer science, engineering, business administration, or a related discipline. Advanced degrees or certifications in specialized areas are highly preferred and may provide a competitive advantage. Relevant professional experience may substitute for formal education in certain cases, pending approval from the hiring committee. Proficiency in industry-specific tools, methodologies, or frameworks may also be required based on the role’s demands. Continuous learning and staying updated with emerging trends in the field are encouraged to ensure long-term success.
A bachelor’s degree in Facilities Management, Estate Management, Business Administration, Engineering, Operations Management, or a closely related field is required.
With expertise gained through hands-on practice, you possess a track record of successfully executing relevant tasks. Your background includes the ability to effectively manage duties within this role, demonstrating a commitment to achieving measurable outcomes.
Requires a minimum of five years of hands-on experience in a relevant field.
Commercial Facility Management seeks a highly motivated individual to oversee the operational and maintenance needs of various commercial properties. The ideal candidate will possess a minimum of five years of relevant experience in facility management, along with a strong understanding of HVAC systems, electrical maintenance, and building automation technologies. Proficiency in budgeting, vendor coordination, and regulatory compliance is essential. Key responsibilities include ensuring the safety and efficiency of facilities, managing maintenance teams, and implementing cost-effective solutions to enhance operational performance. The role demands exceptional organizational skills, problem-solving abilities, and a proactive approach to facility upkeep.
We are seeking a highly organized and detail-oriented professional to oversee the day-to-day operations of our property portfolio. The ideal candidate will manage tenant relations, ensure compliance with lease agreements, and coordinate maintenance and repairs to maintain property standards. Responsibilities include conducting regular property inspections, addressing tenant concerns promptly, and liaising with vendors and contractors to ensure timely service delivery. A strong understanding of real estate regulations and excellent communication skills are essential, as is the ability to multitask and prioritize effectively in a fast-paced environment.
Oversee the day-to-day functionality of retail mall operations, ensuring a seamless and engaging shopping experience for visitors. Manage a diverse team of staff members, fostering a productive and positive work environment while upholding high standards of customer service. Coordinate with mall tenants to address concerns, resolve conflicts, and maintain a cohesive retail environment. Implement and enforce mall policies, safety protocols, and security measures to safeguard patrons and property. Monitor financial performance through budget tracking, expense control, and revenue optimization strategies. Analyze operational data to identify trends, improve efficiency, and enhance overall mall performance. Collaborate with marketing teams to plan promotions, events, and tenant engagement initiatives that drive foot traffic and tenant satisfaction. Maintain strong relationships with local authorities, emergency services, and community partners to ensure compliance and support mall operations.
The Estate Operations team is responsible for overseeing the maintenance, management, and enhancement of all residential and commercial properties within the portfolio. This includes ensuring facilities are kept in optimal condition, coordinating repairs and renovations, managing vendor relationships, and implementing sustainability initiatives to reduce environmental impact. Team members must possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in property management software and previous experience in a similar role are required, along with excellent communication and problem-solving abilities to address tenant and owner inquiries efficiently.
Multi-tenant commercial facilities encompass shared spaces designed to accommodate multiple businesses or organizations within a single property. These properties typically feature separate leased areas for each tenant, along with shared amenities such as lobbies, restrooms, and common areas. The management of such facilities requires coordination among diverse occupants, adherence to zoning regulations, and maintenance of infrastructure to ensure operational efficiency and tenant satisfaction.
Operations management entails overseeing the day-to-day functions of an organization to ensure efficiency and productivity. This role involves coordinating various departments, optimizing processes, and implementing strategies to achieve operational goals. Key responsibilities include resource allocation, performance monitoring, and risk management. Candidates must possess strong leadership skills, analytical thinking, and proficiency in operational software. A bachelor’s degree in business administration, management, or a related field is typically required, along with several years of relevant experience. Exceptional problem-solving abilities and effective communication are also essential for success in this position.
We seek candidates who demonstrate proficiency in strategic planning, problem-solving, and effective communication. The ideal applicant will exhibit adaptability in dynamic environments and a commitment to continuous learning. Strong interpersonal skills are essential for fostering collaborative work relationships. Experience in [industry/field, if applicable] and a proven ability to meet deadlines are required. Additionally, the role demands meticulous attention to detail and proficiency in [specific software/tools, if applicable]. A track record of delivering high-quality results under pressure is preferred.
Demonstrates exceptional leadership capabilities and proficiency in managing teams effectively.
Strong interpersonal skills with proven expertise in stakeholder and tenant relations.
Exceptional aptitude for resolving complex issues and making well-informed, timely decisions.
Proven ability to communicate effectively and negotiate with clarity and influence.
Maintains a high standard of professionalism and demonstrates unwavering accountability in all responsibilities.
Exceptional proficiency in report preparation and analytical evaluation is required.
Demonstrates strong adaptability in high-pressure environments while efficiently juggling competing priorities to meet deadlines and objectives.
Demonstrated expertise in utilizing Microsoft Office Suite and operational reporting tools is essential.
We require a structured work schedule that ensures consistent and reliable availability during established business hours. Candidates must adhere to assigned shifts, which may include weekends, evenings, or holidays as operational demands dictate. Flexibility to accommodate varying schedules based on team needs and project deadlines is essential.
Full-time, on-site employment is required for this position. Candidates must be available to work on-site full-time, with no remote or hybrid work options provided. The role necessitates consistent physical presence at the designated workplace to fulfill all job responsibilities effectively.
Mondays to Saturdays
8:00 AM to 6:00 PM, with mandatory on-site attendance, constitutes the established work schedule.
Remote Operational Engagement: Responsibilities commence at 6:00 PM and conclude upon mall closure, approximately at 9:00 PM.
Every alternate Sunday is a mandatory requirement for this position.
The role offers a competitive compensation package alongside a comprehensive benefits program designed to support overall well-being and professional growth.
The monthly remuneration ranges from ₦350,000 to ₦450,000.
We offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement plan with company matching, paid time off, and flexible work arrangements. Additionally, employees enjoy professional development opportunities, wellness programs, and access to employee assistance initiatives. Other perks may include tuition reimbursement, commuter benefits, and employee discounts on company products or services.
Health Maintenance Organization (HMO) health insurance plans provide access to a network of healthcare providers, emphasizing coordinated care through a primary care physician (PCP) who acts as a gatekeeper for specialist referrals. These plans typically offer lower out-of-pocket costs and predictable copayments for covered services, though they require members to seek care within the network, except in emergencies. Coverage often includes preventive care, such as annual check-ups and screenings, with minimal or no additional fees. Eligibility may depend on employer-sponsored plans, government programs, or individual purchasing, with costs varying based on factors like premiums, deductibles, and copayments.
Handles logistics allowance administration, ensuring accurate reimbursement of travel-related expenses in accordance with established policies and guidelines. Responsible for reviewing, approving, and processing expense reports, verifying receipts and documentation, and resolving discrepancies promptly. Maintains meticulous records of all transactions for audit purposes and provides clear guidance to employees on allowable expenses and submission procedures. Collaborates with finance teams to ensure compliance with company travel policies and regulatory requirements, while delivering exceptional service to internal stakeholders.
We offer a comprehensive call allowance package to support your professional needs. This benefit covers a predetermined number of minutes or a set monthly stipend for mobile phone usage. Eligibility typically requires employment status meeting specific criteria, and the allowance is intended to facilitate communication for work-related purposes. The program may include reimbursement for a portion of your monthly bill or direct provision of a company phone, depending on the terms outlined in your employment agreement.
We provide a comprehensive data allowance to ensure seamless connectivity for all users, supporting both personal and professional needs. This allowance encompasses mobile data, Wi-Fi access, and any additional data services required for optimal performance. Employees are expected to utilize this allowance responsibly, adhering to company policies regarding data usage and security protocols. The allowance may vary based on role, seniority, and departmental requirements, with higher-level positions typically receiving more extensive coverage. Regular monitoring and audits may be conducted to maintain compliance and efficiency in data consumption.
A 13th-month allowance is provided as part of the compensation package, in addition to the base salary.
After completing a full year of service, employees are eligible to receive an Annual Leave Bonus.
An annual salary review is contingent upon fulfilling one full year of active service and achieving successful completion of at least three performance management cycles.
Interest-free staff loans are available, subject to specific terms and conditions.
Craft innovative, seasonal fragrance collections to commemorate the close of the year, designing gift sets that captivate consumers seeking exclusive holiday scents. Collaborate with cross-functional teams, including marketing, design, and supply chain, to ensure seamless execution from concept to market availability. Conduct comprehensive market research to identify emerging trends and consumer preferences, integrating these insights into product development. Oversee the entire lifecycle of the fragrance gift, from initial formulation and packaging design to final distribution, while maintaining stringent quality standards. Develop compelling promotional strategies to highlight the unique attributes of the collection, driving consumer engagement and sales. Require a minimum of five years of experience in fragrance development or a related field, alongside expertise in project management and trend analysis. Proficiency in industry-specific software and a keen understanding of olfactory trends are essential.
You’ll have the chance to collaborate in an energetic commercial property setting, contributing to a fast-paced industry while gaining exposure to diverse real estate challenges and opportunities.
Qualified individuals eager to apply are encouraged to submit their CV and application to recruitment@beautyandfragrance.net, ensuring the job title is specified in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
5 years
