Position Summary
Handle and promptly respond to guest repair requests.
Interact professionally with guests and customers to independently address and resolve maintenance-related concerns with minimal oversight.
Conduct regular upkeep tasks, such as cleaning and applying lubricants, on tools and equipment to ensure optimal performance. Carry out thorough visual examinations of tools, equipment, and machinery to identify any potential issues or wear.
Responsibilities include transporting necessary equipment such as tools and radios, as well as locating, identifying, and operating all shut-off valves associated with both equipment and building systems.
Responsible for managing maintenance inventory and procuring necessary parts and supplies as required.
Ensure that all daily activities and issues arising are conveyed to the subsequent shifts through established communication programs and protocols.
Demonstrate expertise in at least one of the listed areas, along with strong competencies in two additional categories and foundational knowledge in the remaining fields, including air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and general building management.
Proficient in the safe and effective use of hand and power tools, as well as other necessary materials, for repair and maintenance duties, is essential.
Proficient in performing repairs or replacements on PVC and copper piping systems, with demonstrated expertise in soldering techniques.
The role involves diagnosing and resolving issues through basic repairs across a wide range of equipment and guestroom items, including pump and motor replacements, plumbing tasks such as unclogging toilets and drains, and servicing electrical equipment like lamps, cosmetic appliances, extension cords, vacuum cleaners, and internet devices. Additionally, responsibilities include replacing electrical switches and outlets, as well as addressing other guestroom-related maintenance needs.
The incumbent is responsible for operating television equipment and carrying out routine housekeeping and engineering maintenance tasks.
Assist in preparing surfaces and applying paint, perform minor repairs to drywall and wood trim, replace light bulbs and A/C filters, and ensure the complete cleanup of all painting or repair zones.
Before commencing any maintenance activities, ensure compliance with the Lockout/Ragout system to safeguard against unexpected equipment activation.
Proficient in the operation of engineering software applications pertinent to preventative maintenance, energy management, and related systems, including those interfacing with such programs.
Conduct advanced diagnostic assessments of hotel Mechanical, Electrical, and Plumbing (MEP) systems to identify and resolve operational issues.
Demonstrates the capacity to provide training and guidance to junior engineers, such as Engineer I roles. Exhibits proficiency in fulfilling Engineer on Duty responsibilities, encompassing equipment readings and facility rounds.
Oversee a range of critical tasks encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational goals. Collaborate cross-functionally with teams to streamline processes, mitigate risks, and drive continuous improvement initiatives. Develop and implement policies, procedures, and best practices to enhance efficiency, compliance, and stakeholder satisfaction. Monitor key performance indicators, analyze data trends, and provide actionable insights to leadership to inform decision-making. Foster a culture of accountability, innovation, and professional development among team members through coaching, mentoring, and targeted training programs. Ensure adherence to industry regulations, ethical standards, and internal policies while maintaining a focus on sustainable growth and long-term success.
Adhere to all organizational, safety, and security protocols, escalating any maintenance issues, potential hazards, incidents, or injuries immediately. Ensure compliance by completing required safety training and certifications, while also maintaining proper storage of flammable materials.
Maintain impeccable, professional standards in both uniform and personal appearance while safeguarding proprietary information and company assets with strict confidentiality.
We warmly greet and attentively acknowledge all guests in alignment with company protocols, proactively identify and fulfill their service requests, offer specialized assistance to individuals with disabilities, and express heartfelt gratitude for their visit.
Maintain adherence to established quality expectations and standards consistently.
Develop and sustain collaborative working relationships, contribute to team efforts in achieving shared objectives, and attentively address and respond to colleagues’ concerns appropriately.
Communicate with others employing precise and polished language.
Transport, lift, carry, push, and pull objects weighing up to 50 pounds independently and assist with heavier lifting or movement tasks. Navigate stairs, service ramps, and/or ladders as required.
You must demonstrate the ability to reach overhead, as well as below the knees, while performing tasks that involve bending, twisting, pulling, and stooping.
Utilize computers to input and retrieve work-related data while executing any additional pertinent job responsibilities as assigned.
Preferred qualifications encompass a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Mathematics, along with three or more years of hands-on experience in [specific industry/function, if applicable]. Candidates should demonstrate proficiency in [specific skills, tools, or technologies, if applicable], along with a proven ability to [specific accomplishments or responsibilities, if applicable]. Additionally, familiarity with [industry standards, regulations, or frameworks, if applicable] is highly valued. Strong problem-solving skills and the capacity to thrive in a collaborative, fast-paced environment are essential.
Education requirements include a high school diploma or its equivalent, such as a G.E.D., along with a vocational or technical background.
Experienced in general maintenance tasks, as well as in preparing and painting both exterior and interior surfaces.
Minimum of two years’ experience in hotel engineering or maintenance roles is required.
No prior background in supervisory roles is required for this position.
Holders must possess a current, valid driver’s license.
Candidates must meet the following essential criteria to be considered for the position. Applicants should possess a minimum of three years of relevant professional experience in a comparable role. A bachelor’s degree in a related field is mandatory, though advanced degrees may be advantageous. Proficiency in industry-standard software and tools is required, along with strong analytical and problem-solving skills. Excellent communication abilities, both written and verbal, are necessary to collaborate effectively with stakeholders. Candidates must demonstrate a track record of delivering results in fast-paced environments and adhere to strict deadlines. A commitment to continuous learning and adaptability to evolving industry trends is expected.
Universal Chlorofluorocarbon (CFC) Certification is a specialized program designed to ensure individuals possess the necessary knowledge and skills to handle refrigerants containing ozone-depleting substances. This certification is essential for professionals involved in servicing, repairing, and disposing of equipment that utilizes CFCs, as mandated by regulatory bodies to minimize environmental harm. The program covers critical topics such as proper refrigerant recovery, recycling, and reclamation techniques, along with the environmental impacts of CFC emissions. Candidates must demonstrate proficiency in safety protocols, leak detection methods, and compliance with federal and international environmental regulations. Upon successful completion, certified individuals are authorized to work with CFC-based systems while adhering to ethical and legal standards.
Applicants must satisfy all relevant state and federal certification or licensing mandates applicable to the position.
Qualifications
Professional Certificate , Secondary School (SSCE)
Experience Required
2 years
