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Home Jobs Lagos West Region Service Delivery Manager

West Region Service Delivery Manager

American Tower Africa  · ICT / Telecommunication

Full Time Lagos
Lagos
Deadline: 8 September 2026
Posted June 9, 2026

Oversee a range of duties encompassing strategic planning, team leadership, and operational execution to drive organizational objectives. Develop and implement policies, procedures, and best practices to enhance efficiency and compliance. Collaborate with cross-functional teams to align business goals and foster innovation. Monitor performance metrics, analyze data trends, and present actionable insights to senior leadership. Manage stakeholder relationships to ensure clear communication, alignment, and satisfaction. Lead project initiatives from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Uphold a culture of accountability, continuous improvement, and ethical conduct within the team.

ESSENTIAL FUNCTIONS:

To ensure the operational efficiency of all mechanical, electrical, and air conditioning systems across the designated region.

To facilitate on-site coordination with regional mechanical, electrical, and air conditioning maintenance contractors.

To develop detailed maintenance order and job instructions for regional contractors specializing in mechanical, electrical, and air-conditioning maintenance services.

Conduct comprehensive evaluations of all mechanical and electrical air conditioning systems installed within the designated region, implementing necessary adjustments to sustain optimal performance and extend operational longevity.

When necessary, address any network disruptions or outages promptly to ensure minimal impact on operations.

Collaborate closely with contractors to mitigate service disruptions for ATC, specifically those arising from failures in mechanical and electrical/air conditioning systems.

To continuously investigate, pinpoint, and execute process improvements while also suggesting the necessary tools to boost the efficiency of regional mechanical and electrical/air conditioning equipment maintenance operations.

To guarantee that operational expenditure saving solutions align with the established operational objectives within the specified region.

To monitor, measure, report and manage the Service Level Agreements (SLAs) KPIs with external mechanical and electrical/air conditioning suppliers/contractors and ensure value for money.

To contribute to the development and refinement of optimized preventive maintenance routines and procedures within the mechanical and electrical/air conditioning maintenance departments.

Accurately develop and maintain comprehensive records for all installed mechanical, electrical, and air conditioning systems.

Regularly inspect the installed mechanical and electrical/air conditioning systems and promptly provide input to the equipment replacement plan for units that have exceeded their operational lifespan.

Compile and send through all the necessary operational and management reports for mechanical and electrical/air conditioning equipment contractor activities.

To routinely check/review & verify all contractor invoices so that payments are made correctly against works executed.

Additional responsibilities may be assigned as needed.

Oversees a team of professionals, ensuring efficient workflows and adherence to organizational standards. Assigns tasks, monitors progress, and evaluates team performance to foster productivity and development. Addresses any operational challenges and implements solutions to maintain smooth operations. Provides guidance and support to team members to enhance their skills and career growth.

You will oversee all activities carried out by contractors and personnel responsible for mechanical, electrical, and air conditioning equipment, as well as any other assigned teams.

Competencies

Proven ability to manage multiple tasks efficiently while maintaining meticulous attention to detail and prioritizing responsibilities effectively.

Proficient in both written and verbal communication, with a strong ability to convey ideas clearly and effectively.

Must demonstrate strong collaboration skills and the ability to work effectively within a team-oriented environment.

Demonstrates strong self-motivation and the capacity to manage tasks effectively with minimal oversight.

Must possess a valid driver’s license and be capable of undertaking extended road trips.

Demonstrated capacity to maintain productivity during extended work periods, ensuring consistent performance and engagement under demanding schedules.

The ideal candidate will possess advanced proficiency in spreadsheet applications, particularly Microsoft Excel.

An Environmental Health and Safety (EHS) certification along with relevant training is required.

Professional Rewriting:

The position requires expertise in Operations & Maintenance training focused on Mechanical and Electrical power systems, encompassing both AC and DC configurations.

Operations and maintenance professionals specializing in air conditioning systems receive focused training to ensure optimal system performance, reliability, and longevity. This comprehensive program covers essential technical skills, including system diagnostics, preventive maintenance procedures, and troubleshooting techniques for a variety of air conditioning units. Participants will develop proficiency in interpreting system schematics, adhering to safety protocols, and executing repair and maintenance tasks in compliance with industry standards and regulatory requirements. Additionally, the training emphasizes energy efficiency practices, environmental considerations, and the application of advanced tools and technologies to enhance operational effectiveness.

Possesses exceptional aptitude for identifying and resolving incidents, demonstrating strong analytical and troubleshooting abilities.

Qualifications

Preferred candidates hold a recognized degree certificate in Mechanical or Electrical Engineering.

Minimum of three years of hands-on involvement in Mechanical or Electrical/Air Conditioning systems is required.

Preferred candidates will have a minimum of two years of hands-on experience overseeing contractors within the telecommunications sector or a closely related field.

The position requires a qualification in Health, Safety, and Environment (HSE) or, at minimum, training in hazard identification and risk control.

Qualifications

BA/BSc/HND

Experience Required

3 years

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