The position involves overseeing a variety of strategic initiatives and operational tasks to drive organizational success. Key responsibilities include collaborating with cross-functional teams, analyzing performance metrics, and implementing process improvements. The ideal candidate will possess a bachelor’s degree in a relevant field, at least three years of experience in a similar role, and strong problem-solving skills. Proficiency in industry-standard software tools and exceptional communication abilities are also required. This role demands adaptability, analytical thinking, and a proactive approach to meeting business objectives.
The Sales/Customer Service Executive will oversee new inquiries, proactively engage potential clients, assess their immigration requirements, and effectively convert leads into completed sales.
Additionally, you will pursue existing leads, ensure clear and consistent communication, and deliver precise details about our services to clients.
The preferred applicant demonstrates strong energy, persuasive abilities, and a results-oriented mindset.
Oversee a comprehensive range of critical duties encompassing strategic planning, operational efficiency, and team leadership to drive organizational success. Develop and implement policies, procedures, and performance metrics to ensure alignment with company objectives while fostering a culture of accountability and continuous improvement. Collaborate cross-functionally with stakeholders to identify opportunities, mitigate risks, and optimize resource allocation for sustained growth. Lead initiatives that enhance productivity, innovation, and customer satisfaction through data-driven decision-making and process optimization. Ensure compliance with industry regulations, ethical standards, and internal governance frameworks to uphold organizational integrity and reputation. Manage budgets, financial forecasts, and reporting mechanisms to maintain fiscal responsibility and transparency. Mentor and develop high-performing teams by providing coaching, feedback, and professional development opportunities to cultivate talent and succession readiness.
Spearhead lead management and conversion initiatives to drive revenue growth and enhance customer acquisition.
Respond to incoming inquiries via phone, WhatsApp, email, and in-person visits, ensuring prompt and professional communication with clients and customers.
Leverage communication and diligent follow-up to convert prospects into paying clients.
Analyze clients’ requirements thoroughly and deliver precise information regarding visa services.
Consistently achieve monthly sales quotas while monitoring and evaluating performance metrics to ensure objectives are met.
Fostering and maintaining strong, mutually beneficial relationships with clients is a key responsibility of this role. This includes regular communication to understand their evolving needs, promptly addressing any concerns, and ensuring their overall satisfaction. Additionally, the position involves identifying opportunities for upselling or cross-selling services to enhance client engagement and revenue growth. Strong interpersonal and communication skills are essential to effectively manage these relationships and deliver exceptional service.
Consistently uphold professional communication standards with clients throughout all interactions and phases of engagement.
Develop enduring, trust-driven partnerships to enhance both referral rates and client retention.
Demonstrate a strong commitment to delivering exceptional customer service while consistently achieving high levels of client satisfaction.
Provide comprehensive sales and marketing assistance, ensuring seamless coordination between departments to drive revenue growth and enhance brand visibility. Collaborate with cross-functional teams to develop strategic initiatives, analyze market trends, and execute promotional campaigns. Prepare detailed reports on sales performance, customer feedback, and campaign effectiveness to inform decision-making. Maintain strong relationships with clients, partners, and stakeholders to foster long-term business growth. Utilize data-driven insights to refine marketing strategies and optimize sales processes. Possess a minimum of two years of experience in a sales or marketing support role, along with proficiency in CRM software and Microsoft Office Suite. Exhibit exceptional organizational, communication, and analytical skills to support business objectives effectively.
Craft compelling sales proposals, detailed service breakdowns, and timely follow-up communications.
Contribute valuable feedback and strategic insights to enhance marketing campaigns.
Support promotional initiatives across both digital and physical channels as needed.
Compile and maintain comprehensive documentation while ensuring accurate and timely reporting of all relevant data and activities. Prepare detailed reports as required, ensuring clarity, precision, and adherence to organizational standards. Review and update documentation regularly to reflect current processes, policies, and outcomes. Facilitate the dissemination of information to stakeholders in a structured and efficient manner, ensuring accessibility and understanding.
Maintain precise documentation of client interactions and sales advancement. Ensure thorough and up-to-date tracking of all communications and progress toward sales goals.
Compile and submit weekly reports for review by the Sales Manager.
Daily maintenance and updates to CRM and lead-tracking systems are required.
Seeking a candidate with a minimum of five years of experience in a comparable role to drive strategic initiatives and operational excellence. The ideal applicant must possess a bachelor’s degree in business administration, finance, or a related field, complemented by an advanced degree or relevant certifications. Proficiency in data analysis tools and project management software is essential, alongside demonstrated leadership in cross-functional teams. Strong problem-solving skills and the ability to influence stakeholders at all levels are critical. Exceptional communication skills are required to articulate complex ideas clearly and concisely.
A bachelor’s degree in Business, Marketing, Communication, or a closely related discipline is required.
Experienced professionals with a background in sales, customer service, or telesales are encouraged to apply.
Skilled in conveying ideas persuasively and fostering effective interpersonal connections.
Capable of comprehending intricate details and articulating them in a clear, concise manner.
Possesses exceptional follow-up skills and excels in closing deals, ensuring a seamless transition from initial engagement to final agreement.
Results-driven and dynamic professional with a confident, proactive approach to achieving measurable outcomes. Demonstrates a high level of energy and commitment to delivering impactful results in all responsibilities.
Proven capability to perform effectively in high-pressure environments while consistently meeting established targets and deadlines.
You must be based in Lagos and situated within reasonable proximity to the company’s office.
What We Offer
A highly competitive monthly salary, ranging from N150,000 to N200,000, along with substantial commission opportunities, will be provided.
Competitive monthly sales incentives and performance-based bonuses are offered to eligible employees.
Extensive instruction in immigration services is provided, covering all essential aspects and procedures.
Seize the chance to advance your career within an esteemed, worldwide-recognized organization.
A dynamic and collaborative work environment that operates at a brisk pace.
The application process involves submitting your materials through a structured method. To be considered, ensure that your application is directed via this predetermined procedure. This approach guarantees that all submissions are reviewed uniformly and efficiently.
Qualified applicants are encouraged to submit their updated CV and a tailored Cover Letter to hr@lawandvisas.com, ensuring the subject line includes the specific position title, such as “Customer Service / Sales Officer.”
Qualifications
BA/BSc/HND
