The primary aim of this position is to drive strategic initiatives and deliver measurable results aligned with organizational goals. Responsibilities include overseeing project execution, collaborating with cross-functional teams, and ensuring adherence to established policies and procedures. The ideal candidate will possess a minimum of five years of relevant experience, strong analytical abilities, and proficiency in industry-specific tools and software. Additionally, excellent communication and leadership skills are essential to effectively guide teams and stakeholders toward successful outcomes.
The Support Desk Personnel will function as the primary on-site liaison for hospital staff and patients engaging with the organization’s acquired digital technology suite and oncology access programs. The objective is to alleviate operational pressures on hospital staff while ensuring smooth patient navigation through program procedures and diagnostic services.
Oversee and execute a comprehensive range of critical duties, including but not limited to strategic planning, project management, and cross-functional coordination. Develop and implement innovative solutions to enhance operational efficiency, ensuring alignment with organizational goals. Collaborate with stakeholders across diverse departments to facilitate seamless communication and foster collaborative partnerships. Monitor performance metrics, analyze data trends, and generate actionable insights to drive continuous improvement. Maintain compliance with industry regulations and internal policies while upholding the highest standards of professional integrity. Lead initiatives to optimize workflows, reduce inefficiencies, and support sustainable growth. Ensure timely and accurate reporting to senior leadership, facilitating informed decision-making.
As the primary point of contact for our digital platform, you will deliver frontline technical assistance, offering clear system guidance and resolving basic user issues.
Assist patients in navigating program pathways by providing comprehensive support during enrollment activities and facilitating referrals to immunohistochemistry (IOC) diagnostic services.
Program coordination involves overseeing and streamlining program processes within hospital workflows while identifying and escalating operational challenges to the program team for resolution.
Maintain precise records of Support Desk operations and deliver regular performance analyses and summaries to stakeholders.
Ensure strict adherence to NDPR (Nigeria Data Protection Regulation) and hospital confidentiality protocols in all patient interactions and data management activities.
Bachelor’s degree in a relevant field, such as engineering, computer science, or business administration, is required. Candidates must possess at least 3–5 years of professional experience in a related industry, with a proven track record in project management or technical leadership. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work collaboratively in a fast-paced environment. Proficiency in industry-specific software, tools, or methodologies is also necessary. Additionally, candidates should demonstrate a commitment to continuous learning and adaptability to evolving industry standards.
A bachelor’s degree in Pharmacology, Biochemistry, Microbiology, or a related medical science discipline is required.
Individuals should possess prior experience in healthcare coordination, hospital administration, pharmacy operations, or technical support roles.
Skills: Proficiency in digital tools, excellent interpersonal abilities, familiarity with Nigeria’s healthcare system, and adeptness in navigating hospital settings.
Proven expertise in fostering patient involvement and resolving complex issues effectively.
go to method of application
Interested candidates who meet the required qualifications are encouraged to submit their CV to careers@drugstoc.com, with the Job Title clearly stated in the email subject line.
Qualifications
BA/BSc/HND
