Job Summary
The Business Developer (BD) drives merchant engagement across community, neighborhood, and street markets, promoting the use of the Pay Customer App (CAMP) for daily business operations. This position concentrates on acquiring high-quality merchants, enhancing app adoption, boosting merchant engagement, and expanding transaction volume within designated market territories.
As the primary liaison between Pay and merchants, the Business Development (BD) Manager facilitates merchant adoption of the Customer App by clearly articulating its value in money transfer services, thereby supporting the department’s strategic expansion goals. This role is responsible for driving engagement, demonstrating the app’s advantages for seamless transactions, and aligning merchant partnerships with the organization’s growth initiatives.
Oversee a range of critical tasks encompassing the development and execution of strategic initiatives, ensuring alignment with organizational goals and objectives. Lead cross-functional teams to drive project completion while maintaining high standards of performance and accountability. Collaborate closely with stakeholders across departments to gather requirements, provide updates, and address any challenges that may arise. Monitor progress through regular assessments, identifying areas for improvement and implementing corrective measures as needed. Serve as a key liaison between senior management and operational teams to facilitate seamless communication and decision-making. Ensure adherence to company policies, industry regulations, and best practices to uphold operational excellence and mitigate risks.
Proactively seek and engage high-caliber merchants to expand market presence, ensuring alignment with quality standards and onboarding efficiency.
Educate merchants about the advantages of utilizing the Pay Customer App (CAMP).
Motivate merchants to utilize the app consistently for conducting business transactions, including both receiving and sending payments.
Execute routine merchant visits and subsequent engagement activities to enhance application utilization and merchant participation.
Enhance merchant activation rates, increase order volumes, boost active user engagement, and elevate Gross Transaction Value (GTV) to drive measurable growth and operational efficiency.
Develop and sustain robust partnerships with merchants to foster mutually beneficial collaborations.
Address merchant inquiries promptly, ensuring their concerns are addressed, and elevate any unresolved matters to the appropriate teams for further action when required.
Ensure adherence to the department’s Standard Operating Procedures and onboarding protocols.
Prepare comprehensive daily, weekly, and monthly activity reports with precision and attention to detail.
Attend and actively engage in training, coaching, and performance review sessions to enhance skills and evaluate progress.
Seeking a candidate with a Bachelor’s degree in a relevant field, a minimum of three years of hands-on experience in the industry, and proficiency in industry-standard software tools. Strong analytical skills, meticulous attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment are essential. The ideal applicant must demonstrate excellent communication skills, both written and verbal, and a commitment to continuous learning and professional development. Familiarity with regulatory standards and compliance protocols is required, along with the capacity to manage multiple priorities while maintaining high-quality outcomes.
A minimum qualification of an Ordinary National Diploma (OND), Higher National Diploma (HND), or a Bachelor’s Degree in Business Administration, Marketing, or a closely related discipline is required.
Candidates with prior hands-on experience in point-of-sale systems, on-site technical assistance, client relations, sales initiatives, or merchant recruitment will be given preference.
Exceptional interpersonal acumen and the ability to communicate effectively are essential.
A proactive mindset, a strong focus on results, and an unwavering dedication to delivering exceptional service are essential qualities for this role.
Demonstrates strong proficiency in collaborating within outdoor operational settings while maintaining courteous and productive interactions with merchants.
Key Performance Indicators (KPIs) serve as measurable values that gauge the success of an organization or individual in achieving strategic objectives, providing quantifiable evidence of performance against predefined targets. These metrics are critical for evaluating efficiency, productivity, and overall effectiveness, enabling data-driven decision-making and continuous improvement across various business functions. By tracking progress through KPIs, stakeholders can identify trends, pinpoint areas requiring attention, and align efforts with organizational goals to drive sustained growth and operational excellence.
Responsible for driving efficient merchant onboarding processes, this role ensures seamless integration of new merchants into the payment ecosystem. Key duties include verifying merchant credentials, conducting risk assessments, and facilitating compliance with regulatory standards. Proficiency in financial regulations, strong attention to detail, and the ability to collaborate across departments are essential. Additionally, the position requires maintaining accurate records, resolving onboarding discrepancies, and optimizing workflows to enhance operational efficiency.
We are seeking a highly motivated individual to enhance our merchant activation rate by identifying and addressing barriers to onboarding. Responsibilities include analyzing current activation metrics, collaborating with cross-functional teams to streamline processes, and implementing targeted strategies to improve conversion rates. The ideal candidate will have a strong background in data analysis, a results-driven mindset, and experience driving process improvements in a fast-paced environment. Proficiency in analytics tools and a deep understanding of merchant onboarding best practices are essential.
The position requires consistent monitoring and enhancement of the Daily Active Rate (DAR) to ensure sustained user engagement. Key responsibilities include analyzing usage patterns, identifying trends, and implementing strategies to boost participation. Candidates must possess strong analytical skills, proficiency in data interpretation, and experience with engagement optimization tools. Familiarity with key performance indicators (KPIs) and a track record of improving retention metrics are essential. The role demands collaboration with cross-functional teams to align efforts with broader business objectives.
We require professionals skilled in evaluating and optimizing Average Order Count (AOC), a key performance indicator that measures the average revenue generated per transaction. Candidates must possess expertise in analyzing customer purchasing behaviors, identifying trends, and implementing strategies to enhance transaction values. Proficiency in data analytics, statistical methods, and proficiency with relevant software tools is essential. Responsibilities include monitoring AOC trends, developing actionable insights, and collaborating with cross-functional teams to drive improvements in sales performance. Strong communication skills and the ability to translate data into strategic recommendations are critical for success in this role.
Our role requires proficiency in managing and optimizing Gross Transaction Value (GTV), ensuring all transactions are processed accurately and efficiently while maintaining compliance with established financial policies and procedures. This position entails analyzing transaction data to identify trends, mitigate risks, and enhance revenue generation. Additionally, the individual will be responsible for collaborating with cross-functional teams to streamline transaction workflows, implement improvements, and support strategic initiatives that drive business growth. Strong analytical skills, attention to detail, and the ability to interpret financial metrics are essential for success in this position.
We track the percentage of users who actively engage with the application to ensure its ongoing relevance and effectiveness. This metric requires consistent monitoring to identify trends and areas for improvement. Analyzing this data helps us optimize user experience and increase overall engagement.
Conducts comprehensive market research to identify and evaluate potential business opportunities across various regions, ensuring alignment with strategic objectives. Analyzes market trends, competitive landscapes, and customer needs to inform expansion strategies and optimize resource allocation. Collaborates with cross-functional teams to develop tailored approaches for entering new markets or strengthening existing positions. Monitors market performance metrics and adjusts tactics as necessary to achieve growth targets and maintain a competitive edge.
Ensures consistent attendance and maintains high levels of productivity, adhering to scheduled working hours while diligently fulfilling job responsibilities and meeting established performance metrics.
Qualifications
BA/BSc/HND , OND
