What’s the role
As a Pension Administrator, your role will involve contributing to the Finance function’s Continuous Improvement initiatives by aligning the agendas of Process, Data, Systems, and People—all essential components of Operational Excellence.
What you’ll be doing
Pension Administration and Operations encompasses the management and oversight of retirement plans, ensuring compliance with regulatory standards and efficient processing of benefits. This role involves administering pension schemes, maintaining accurate records, and providing guidance to participants regarding their retirement options. Responsibilities include calculating benefits, managing fund investments, and liaising with financial institutions to facilitate seamless transactions. Additionally, the position requires staying abreast of legislative changes, preparing detailed reports, and collaborating with HR and finance teams to optimize pension strategies. Strong analytical skills, attention to detail, and proficiency in pension software are essential for success in this role.
Perform regular eligibility confirmation checks for a population of approximately 4,200 pension recipients.
Responsible for overseeing all aspects of pension administration from start to finish, this role involves coordinating and collaborating with Pensioner Association offices nationwide to ensure seamless communication and service delivery.
Promptly address and process pensioner requests, inquiries, and complaints to maintain efficient service delivery.
Collaborate closely with the IT department to implement and maintain an optimized Customer Relationship Management (CRM) system, ensuring its functionality aligns with organizational objectives.
Oversee the maintenance and up-to-date content management of the SNCPA website to guarantee consistent freshness and accuracy.
Contribute to the execution of annual pensioner surveys and facilitate quarterly engagement sessions for pensioners.
We excel in cultivating and maintaining strong, collaborative relationships with key stakeholders, ensuring alignment with organizational objectives and fostering mutual growth. This role demands exceptional interpersonal skills, the ability to navigate complex stakeholder dynamics, and a proactive approach to identifying opportunities for engagement and value creation. Responsibilities include developing strategic communication plans, mediating between diverse interests, and delivering consistent, transparent updates to all parties involved. A deep understanding of relationship-building principles, coupled with a results-driven mindset, is essential for success in this position.
Offer expert technical assistance to Pensioner Associations, representing the SNCPA in meetings when necessary.
Develop and sustain productive professional relationships with both internal and external stakeholders, such as PEN COM, Shell HR, and Pensioner Associations.
Responsibilities include managing contractual obligations, ensuring compliance with reporting requirements, and overseeing documentation processes. Duties involve preparing, reviewing, and submitting accurate reports to stakeholders, maintaining records, and addressing any discrepancies or inquiries promptly. Additionally, the role entails liaising with legal and operational teams to facilitate contract negotiations, amendments, and renewals while adhering to company policies and regulatory standards.
Serve as the designated Contract Holder for overseeing the annual calendar production and distribution, as well as managing additional service contracts aimed at enhancing value propositions for pensioners.
Oversee vendor and contract performance to ensure compliance with CMCP standards.
Draft and file regulatory reports on a periodic basis for submission to PEN COM.
What you bring
A minimum of eight years of pertinent professional experience is required, along with a degree in Administration, Social Sciences, or a closely related discipline; possession of a postgraduate qualification is considered advantageous.
Seasoned professionals with a track record of overseeing Defined Benefit (DB) pension schemes are sought, possessing in-depth expertise in PEN COM regulations, guidelines, and circulars.
Demonstrated expertise in interpersonal communication, with a particular aptitude for engaging empathetically and effectively with an elderly pensioner population during delicate circumstances.
A proven commercial acumen is essential, encompassing the assessment of supplier offerings, the enhancement of cost efficiency and service excellence, and the achievement of objectives through effective collaboration with suppliers and key stakeholders.
Demonstrates a solid grasp of contracting methodologies, including CMCP, alongside exceptional abilities in negotiation, influence cultivation, and stakeholder engagement.
Proficient in both written and spoken English, with a strong aptitude for communicating clearly and effectively, even in challenging, high-pressure, or emotionally charged situations.
Exceptional ability to collaborate effectively with internal and external stakeholders, fostering meaningful partnerships to enhance service delivery and drive ongoing improvements.
Skilled in utilizing digital and IT applications to enhance service delivery and elevate the overall experience for pensioners.
What we offer
At Shell, your expertise and professional background contribute to addressing one of the most critical global challenges alongside a team of highly skilled and dedicated individuals. In this role, you will cultivate the competencies necessary for personal and professional advancement within a culture that prioritizes transparency, ethical conduct, and mutual respect. Additionally, you will have the flexibility to manage your priorities effectively, enabling you to reach your full potential.
As we collaborate on advancing the energy transition, seize the opportunity for personal and professional development.
Strive to continually expand and refine the transferable skills that will enable your professional advancement and career progression.
Engage with cutting-edge advancements in technology, emerging trends, and industry best practices to drive innovation and excellence in your role.
Partner with seasoned professionals who possess specialized knowledge and diverse skill sets to drive collective success and foster innovative solutions.
Foster your equilibrium within a values-driven environment that empowers you to realize your fullest potential.
Enjoy the advantage of flexible working hours, along with the option to work remotely or on the move.
Deliver exceptional results while enjoying a highly competitive initial salary and annual salary increments based on performance—our comprehensive compensation and benefits programs rank among the foremost globally.
Enjoy access to comprehensive paid parental leave benefits, available to all eligible employees, including non-birthing parents.
Advance professionally by engaging with varied career opportunities across both national and global teams.
Explore an extensive selection of training and development opportunities tailored to enhance your professional growth and skill set.
Qualifications
BA/BSc/HND
Experience Required
8 years
