We are seeking a highly motivated professional to join our team in this pivotal role. This position requires a proven track record in [specific field/industry] along with expertise in [key skill or technology]. The ideal candidate will possess strong analytical abilities, exceptional problem-solving skills, and the capacity to thrive in a fast-paced environment. Responsibilities include [key responsibility 1], [key responsibility 2], and [key responsibility 3], with an emphasis on delivering measurable results. Proficiency in [relevant software/tool] and familiarity with [industry standard/protocol] are essential, as is the ability to collaborate effectively across departments. A minimum of [X] years of relevant experience is required, along with [specific certification, degree, or credential] where applicable.
The Lead, Merchant KYC Support oversees the strategic and operational implementation of Know Your Customer (KYC) processes throughout the organization. This role involves leading a team of KYC Support Officers, directing merchant onboarding procedures, enforcing adherence to regulatory standards, and maintaining the accuracy of customer due diligence measures.
The position demands robust expertise in Know Your Customer (KYC) regulations, risk evaluation methodologies, and regulatory compliance frameworks. Additionally, it requires the capability to spearhead collaborative initiatives across departments to uphold an effective risk management strategy and mitigate financial crime risks.
Oversee the core operational functions assigned to this role, ensuring adherence to established protocols and deadlines. Develop and implement strategic initiatives to enhance productivity, efficiency, and overall performance within the designated area. Collaborate with cross-functional teams to align efforts with organizational objectives and maintain seamless workflows. Monitor progress through regular assessments, providing timely feedback and implementing corrective measures as needed. Prepare comprehensive reports detailing outcomes, challenges, and recommendations for leadership review and decision-making.
Offer strategic direction, mentorship, and day-to-day management to the KYC Support team, guaranteeing prompt and precise execution of onboarding and periodic review responsibilities.
Responsibilities include analyzing high-risk client files and risk assessments, with a focus on identifying complex cases and recommendations that require further attention. These findings are then escalated to management for final review and approval.
Oversee the ongoing enhancement of due diligence workflows, document validation processes, and risk classification standards to ensure their effectiveness and alignment with organizational objectives.
Ensure the prompt and timely completion of regular, trigger-based, and event-driven client reviews, strictly adhering to all regulatory requirements.
Maintain meticulous accuracy in data and uphold rigorous standards for record keeping pertaining to all KYC-related documentation and audit trails.
Serve as the primary escalation point for internal stakeholders encountering KYC documentation or onboarding challenges.
Work collaboratively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support is fully integrated with overarching risk frameworks.
Monitor regulatory developments and evolving KYC (Know Your Customer) mandates, evaluating their impact and proposing necessary adjustments to internal protocols to ensure ongoing compliance and operational alignment.
Facilitate the creation and implementation of KYC-related training initiatives for both the team and key cross-functional collaborators to ensure comprehensive understanding and adherence to regulatory standards.
Prepare comprehensive performance and risk exposure reports on a recurring basis to support informed management decision-making processes.
Seeking a highly motivated professional to fill this role, possessing a minimum of five years of relevant experience in the field. The ideal candidate will hold a Bachelor’s degree in a related discipline and demonstrate proficiency with industry-standard software tools. Strong analytical skills, exceptional problem-solving abilities, and excellent communication talents are essential. Additionally, the position demands the capacity to operate both independently and collaboratively within a team-oriented environment.
A bachelor’s degree in Law, Finance, Business Administration, or a closely related field is required.
With a minimum of four to six years of demonstrated expertise in areas such as Know Your Customer (KYC) processes, client onboarding, compliance oversight, or risk management, candidates are expected to bring a strong background in these fields.
Professional rewrite:
Demonstrated leadership in directing or coaching a team within the financial services or fintech industry.
Proficient in handling business account onboarding processes, with comprehensive knowledge of documentation requirements for small and medium-sized enterprises (SMEs) as well as corporate clients.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) statutes, Central Bank of Nigeria (CBN) Know Your Customer (KYC) directives, and Financial Action Task Force (FATF) guidelines, is strongly advantageous.
Exceptional proficiency in analytical reasoning, interpersonal communication, and stakeholder engagement is essential.
Candidates with experience in Know Your Customer (KYC) systems and tools will be viewed favorably.
The position requires meticulous attention to detail and the capacity to thrive in a dynamic, high-velocity work setting.
Success is defined by achieving measurable outcomes while exceeding performance expectations, fostering innovation, and contributing to the organization’s strategic goals. Key indicators include consistently meeting or surpassing targets, demonstrating adaptability in dynamic environments, and driving process improvements that enhance efficiency and productivity. Success also entails collaborating effectively with cross-functional teams, maintaining a customer-centric mindset, and upholding the highest standards of integrity and professionalism. Additionally, it requires a commitment to continuous learning and development to stay ahead of industry trends and maintain a competitive edge.
Deliver prompt and precise onboarding alongside meticulous, risk-focused evaluations of merchant accounts.
Enhance the organization’s risk management framework by maintaining strict compliance with the latest KYC regulatory requirements.
Through meticulous process supervision, systematically reduce compliance breaches and audit exceptions to ensure adherence to regulatory standards.
Enhance the efficiency of the onboarding and review processes to achieve faster turnaround times without compromising quality standards.
Develop a highly skilled and adaptable KYC support team by implementing ongoing coaching and training initiatives.
Ensure consistent high satisfaction among internal stakeholders who depend on KYC support services.
What We Can Offer You
We foster a culture that places our employees at the center of our operations, emphasizing their well-being as a top priority. Our organization is designed to ensure every individual’s perspective is valued, creating an environment where mutual support is paramount. Most importantly, we remain grounded in our shared humanity.
In our organization, we foster a culture deeply committed to continuous learning and professional development, prioritizing knowledge exchange and structured training initiatives.
You will be provided with a competitive salary, a pension plan, health insurance coverage, an annual bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
