We are seeking an experienced professional to join our team in a capacity that offers a comprehensive overview of our operations. The ideal candidate will be responsible for overseeing key processes, ensuring alignment with organizational goals, and driving performance improvements. This role requires a strong background in [specific industry or function], along with the ability to analyze complex data and implement strategic solutions. Key responsibilities include managing cross-functional projects, mentoring team members, and maintaining compliance with industry regulations. The successful applicant must possess excellent communication skills, a results-driven mindset, and proficiency in [relevant tools or software].
The Lead, Merchant KYC Support oversees the operational and strategic implementation of Know Your Customer (KYC) processes throughout the organization. This role involves directing a team of KYC Support Officers, supervising merchant onboarding procedures, ensuring adherence to regulatory standards, and maintaining the accuracy of customer due diligence measures.
The position demands a comprehensive grasp of Know Your Customer (KYC) regulations, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to synchronize interdepartmental initiatives to uphold a robust risk management stance and mitigate exposure to financial malfeasance.
Overseeing primary duties involves managing essential tasks vital to operational success. Executives must ensure compliance with company policies while fostering a productive work environment. Collaborating with cross-functional teams to achieve strategic objectives remains a critical focus. Additionally, maintaining high standards of performance and accountability across all projects is mandatory. Experience in leadership roles and proficiency in industry-specific tools are required to excel in this position.
Offer strategic direction, mentorship, and day-to-day supervision to the KYC Support team, guaranteeing the prompt and precise fulfillment of onboarding and periodic review assignments.
Review high-risk client files and risk assessments, and elevate intricate cases along with recommendations to senior management for final authorization.
Responsible for refining and maintaining due diligence workflows, validating documentation processes, and establishing risk classification standards to ensure ongoing improvement and operational excellence.
Facilitate the prompt completion of regular, trigger-activated, and event-stimulated client assessments while adhering to regulatory requirements.
Verify the precision of data and maintain meticulous records of all Know Your Customer (KYC) documentation and audit trails.
Serve as the primary escalation contact for internal stakeholders encountering KYC documentation or onboarding obstacles.
Work collaboratively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support functions are fully integrated with overarching risk frameworks.
Monitor evolving regulatory developments and KYC requirement modifications, then propose adjustments to internal protocols as needed.
Provide assistance in creating and implementing KYC-focused training programs for both the team and key cross-functional partners.
Compile periodic performance and risk exposure reports to facilitate informed decision-making by management.
Seeking candidates who possess a bachelor’s degree in a relevant field, along with a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving abilities. Excellent communication skills are required to collaborate effectively with cross-functional teams. Candidates must demonstrate a track record of meeting deadlines and achieving measurable results in previous positions. Knowledge of current industry trends and best practices is highly desirable.
A bachelor’s degree in Law, Finance, Business Administration, or a related field is required.
A minimum of four to six years of relevant professional experience in areas such as Know Your Customer (KYC) processes, client onboarding protocols, compliance frameworks, or risk management strategies is required.
Seasoned professionals with a proven track record in overseeing and guiding teams within financial services or fintech organizations are encouraged to apply. Demonstrated leadership capabilities in a team management or mentorship capacity within these sectors are highly desirable.
Possesses a comprehensive grasp of business account onboarding processes along with the necessary documentation requirements for small and medium-sized enterprises (SMEs) and corporate entities.
Experience with relevant regulatory frameworks, including Anti-Money Laundering (AML) protocols, the Central Bank of Nigeria’s Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations, is strongly advantageous.
Demonstrates strong analytical capabilities, effective communication skills, and proven expertise in stakeholder management.
An understanding of Know Your Customer (KYC) systems and tools would be considered beneficial.
Requires a keen eye for accuracy and the capacity to thrive amidst dynamic workflows. Demonstrates exceptional precision in tasks while adapting efficiently to shifting priorities and deadlines.
Success is characterized by achieving key performance indicators, such as exceeding sales targets by 15% or more, maintaining a customer satisfaction rating above 90%, and consistently delivering projects ahead of schedule. Additionally, it involves fostering strong team collaboration, driving innovation through process improvements, and contributing to a 20% reduction in operational costs within the first year. Recognized for leadership and adaptability, top performers also mentor junior staff, align departmental goals with company strategy, and maintain a strong professional network to support business growth.
Guarantee prompt and precise onboarding as well as evaluations of merchant accounts grounded in risk assessment.
Enhance the organization’s risk management framework by guaranteeing compliance with the latest Know Your Customer (KYC) regulatory requirements.
Implement robust process controls to proactively identify and mitigate compliance risks, ensuring adherence to regulatory standards while reducing the likelihood of audit findings.
Enhance the efficiency of the onboarding and review processes to reduce turnaround time without compromising quality standards.
Develop a highly skilled, adaptable KYC support team by offering ongoing mentorship and professional development opportunities.
Ensure consistently high satisfaction among internal stakeholders who utilize KYC support services.
What We Can Provide You With
We foster a culture that places our employees at the forefront, emphasizing their holistic well-being. Our organization is designed to ensure every team member’s perspective is valued, and collaboration is rooted in mutual support. Ultimately, our foundation is built on humanity and compassion.
We foster a culture of continuous learning and professional development, prioritizing knowledge exchange and ongoing training initiatives.
You will be offered a competitive salary, a pension plan, comprehensive health insurance coverage, an annual bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
