About the job
The Fraud Desk Officer will oversee the monitoring, investigation, and reporting of fraudulent activities across all bank operations, channels, and customer transactions. This officer will collaborate with internal teams to identify and mitigate fraud risks while ensuring adherence to regulatory standards and internal control policies. By fulfilling these responsibilities, the role will help safeguard the bank’s operational integrity and shield it from potential reputational and financial harm.
Oversee and execute a range of critical duties including managing project timelines, coordinating team efforts, and ensuring all deliverables are met with precision. Collaborate with cross-functional departments to align objectives, streamline processes, and enhance overall productivity. Monitor progress through regular assessments, identify potential roadblocks, and implement proactive solutions to maintain efficiency. Maintain clear and consistent communication with stakeholders to provide updates, gather feedback, and address concerns promptly. Ensure compliance with organizational policies, industry standards, and regulatory requirements to uphold operational integrity.
Track transactions and operational activities vigilantly to identify any suspicious behaviors or irregular patterns suggestive of fraudulent activity.
Responsibilities include receiving, evaluating, and prioritizing reported fraud incidents or allegations submitted by staff, agents, and customers as necessary.
Investigate potential fraudulent activities thoroughly and compile comprehensive reports detailing findings and providing actionable recommendations.
Work collaboratively with internal audit, risk management, operations, and IT teams to examine fraud incidents and pinpoint areas where processes are vulnerable.
Maintain a current fraud register and submit timely reports to management and regulatory bodies, including the Central Bank of Nigeria (CBN) and the Nigeria Deposit Insurance Corporation (FDIC).
Conduct detailed root cause analyses of fraud trends and propose strategic process improvements or policy modifications to mitigate exposure.
Assist in creating and executing fraud prevention strategies, tools, and educational initiatives.
Attend structured training sessions designed to educate staff on identifying fraudulent activities, understanding established reporting procedures, and implementing effective preventive strategies.
Collaborate with law enforcement entities or legal counsel as necessary to support the prosecution of fraud-related matters.
Track digital platforms, including mobile banking, point-of-sale systems, and online banking, to identify and flag any irregular or potentially fraudulent transactions.
Preserve the confidentiality and safeguard the integrity of fraud-related data and investigative processes.
Uphold strict confidentiality and ensure the integrity of sensitive data throughout all fraud investigation processes.
Execute additional tasks and responsibilities as directed by the supervisor.
A Bachelor’s degree in Computer Science, Engineering, or a related field is required, along with a minimum of 3 years of professional experience in software development. Proficiency in programming languages such as Python, Java, or C++ is essential, along with familiarity with frameworks like Django or Spring Boot. Strong problem-solving abilities and excellent communication skills are also necessary to collaborate effectively within the team.
Qualifications and Experience: A Bachelor’s degree in a relevant field, such as business administration, finance, or accounting, is required. A minimum of three years of professional experience in a similar role is essential. Strong analytical, communication, and organizational skills are necessary. Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with enterprise resource planning (ERP) systems are advantageous. The ability to work independently, manage multiple priorities, and meet deadlines is critical. Prior experience in project management or a related field is preferred.
A bachelor’s degree in accounting, banking and finance, economics, business administration, or a related discipline is required.
Seeking candidates with at least two to four years of hands-on experience in fraud desk operations, internal controls, fraud investigations, risk management, or audit, ideally within a financial institution such as a microfinance bank.
Demonstrates a solid grasp of banking operations, microfinance frameworks, digital financial services, and various fraud schemes.
Skills and Expertise Required:
Proven proficiency in relevant technical or functional areas, coupled with strong analytical and problem-solving abilities. Demonstrates excellent communication and interpersonal skills for effective collaboration across teams. Exhibits adaptability to evolving business needs and a commitment to continuous learning and professional development.
Maintains the highest standards of integrity and confidentiality at all times.
Proficient in analytical reasoning and investigative methodologies, with a keen ability to dissect complex issues and uncover actionable insights. Demonstrates strong critical thinking capabilities to assess information, identify patterns, and solve problems efficiently.
Demonstrates strong critical thinking and decision-making skills, along with an aptitude for resolving challenges effectively.
Proficiency in fraud detection software and methodologies is required.
Proficient in preparing clear, accurate, and comprehensive reports and maintaining thorough documentation is required.
Fosters strong interpersonal relationships and demonstrates excellent written and verbal communication abilities.
Requires a strong command of Microsoft Office applications, including Excel, Word, and PowerPoint, as well as expertise in core banking systems.
Possesses comprehensive knowledge of the CBN regulatory framework and anti-fraud guidelines.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
