Reporting directly to the Head of Business & Support Control, this position is responsible for overseeing key operational functions while ensuring alignment with organizational objectives. The role demands a strong understanding of business processes, regulatory compliance, and cross-functional collaboration to enhance efficiency and mitigate risks. Additionally, it requires exceptional leadership skills to guide teams, drive continuous improvement, and maintain high-performance standards across the department.
Job Purpose
The Settlement & Financial Institutions Control Officer ensures independent oversight and assurance for settlement operations, dispute management, financial institutions operations, and associated transaction processing activities.
The position is responsible for maintaining the precision, reliability, compliance, and efficiency of transaction processing, settlement reporting, dispute resolution, and onboarding operations within banking and non-banking financial services, while proactively identifying and addressing operational, financial, and regulatory risks.
Oversee a range of critical duties, including managing project timelines, coordinating team efforts, and ensuring all deliverables meet established quality standards. Collaborate closely with cross-functional departments to align objectives, resolve operational challenges, and foster a cohesive working environment. Monitor progress through regular assessments, provide constructive feedback to team members, and implement corrective actions as needed to maintain efficiency and productivity. Additionally, liaise with stakeholders to gather requirements, update progress reports, and address any concerns to uphold transparency and accountability throughout the project lifecycle.
Monitor and oversee settlement, reconciliation, and transaction processing operations across both domestic and global payment channels to ensure accuracy and efficiency.
Exercise oversight of control mechanisms pertaining to dispute and chargeback management procedures across various card schemes and payment platforms.
Review transaction files, settlement reports, and operational extracts to confirm their completeness and accuracy.
Oversee settlement discrepancies, unresolved transactions, and financial risks, promptly escalating and resolving issues as needed.
To maintain adherence to internal controls, regulatory mandates, scheme guidelines, and operational protocols.
Evaluate the onboarding and operational frameworks of financial institutions and other regulated organizations to verify compliance with authorization protocols and documentation standards.
Perform comprehensive control reviews spanning transaction processing, switching, transfer processes, PSA, and other fintech-related operations.
Evaluate current operational workflows and propose enhancements to bolster controls and optimize efficiency.
Work collaboratively with Operations, Technology, Product, and Business teams to uphold secure and compliant service delivery standards.
Facilitate audit processes, oversee regulatory reviews, and prepare compliance reports to ensure adherence to established standards and requirements.
Compile recurring control, governance, and exception reports for management assessment.
Requirements
A Bachelor’s Degree in Finance, Business Administration, or a comparable discipline is required for this role.
A professional certification in either the ACA, ARCA, or an equivalent qualification is either required or optional for this position.
A master’s degree, along with certifications such as CISA, CPA, CIA, or equivalent credentials, would be highly advantageous for this role.
A minimum of four years of professional experience is required in internal control, audit, settlement operations, dispute management, or financial operations, with a strong preference for candidates with backgrounds in fintech, financial services, or banking. Familiarity with Nigerian corporate governance codes and Central Bank of Nigeria (CBN) regulations is also essential.
Proficiency in analytical reasoning, problem-solving, and strategic planning is essential for this role. Candidates must demonstrate strong communication skills, both written and verbal, to effectively convey complex information. Technical expertise in relevant software, tools, or industry-specific platforms is required to perform duties efficiently. Familiarity with project management methodologies, data analysis, or specialized areas such as compliance or risk assessment may be necessary, depending on the position. The ability to work collaboratively in team settings while managing individual tasks is crucial. Additionally, organizational skills and attention to detail are vital for maintaining accuracy and meeting deadlines.
The settlement and reconciliation processes involve identifying, recording, and resolving discrepancies in financial transactions to ensure accuracy and compliance with established standards. These processes include validating transaction details, reconciling accounts, and addressing any variances between recorded and actual balances. Responsibilities typically encompass reviewing documentation, investigating discrepancies, and implementing corrective measures to maintain the integrity of financial records. Strong attention to detail, analytical skills, and proficiency in accounting software are often required to execute these tasks effectively.
We specialize in handling disputes and chargebacks, ensuring efficient resolution and minimizing financial impact. This role requires thorough knowledge of payment processing systems and strong analytical skills to investigate and respond to disputes promptly. Responsibilities include reviewing transaction details, gathering supporting documentation, and liaising with financial institutions to advocate on behalf of the company. Additionally, you will implement preventive measures to reduce future disputes and maintain accurate records of all chargeback cases.
We are seeking an experienced professional to oversee the establishment and maintenance of robust internal control systems and risk management frameworks. The ideal candidate will be responsible for identifying potential risks, implementing preventive measures, and ensuring compliance with regulatory standards and organizational policies. This role requires a strong analytical mindset, proficiency in risk assessment methodologies, and the ability to develop strategic mitigations to safeguard company assets and operations. Additionally, the position demands excellent communication skills to collaborate with cross-functional teams and senior leadership in promoting a culture of risk awareness and accountability.
Financial management and oversight of transactions are key responsibilities, ensuring accuracy, compliance, and efficiency in all monetary activities. This role involves meticulous tracking, reconciliation, and reporting of financial transactions to maintain integrity and transparency. Additionally, it requires adherence to regulatory standards and internal policies to mitigate risks and support organizational objectives. Strong analytical skills, attention to detail, and proficiency in financial tools are essential to perform these duties effectively.
Ensuring adherence to regulatory standards and maintaining robust governance frameworks are essential responsibilities of this role. The position requires a comprehensive understanding of compliance obligations and the ability to implement effective governance policies. Key duties include monitoring regulatory changes, conducting risk assessments, and ensuring organizational compliance with applicable laws and regulations. Strong analytical skills and meticulous attention to detail are necessary to navigate complex compliance landscapes and mitigate potential risks.
Proficient in utilizing advanced data analysis and reporting tools, including Power BI, SQL, ACL, and IDEA, to extract, transform, and visualize critical business insights.
Demonstrates exceptional proficiency in analytical reasoning and effective problem-solving methodologies.
Highly detail-oriented and committed to delivering precise work outcomes is essential, as meticulousness and exactness are critical to success in this role.
Proven ability to convey ideas clearly and collaborate effectively with diverse stakeholders across all levels of an organization is essential. Strong interpersonal skills are required to build and maintain relationships, align interests, and ensure alignment with strategic objectives while fostering transparency and trust throughout all engagements.
Maintaining high ethical standards and demonstrating a professional demeanor are essential qualities for this role.
Demonstrated capacity to perform effectively under tight deadlines and high-pressure situations in a dynamic workplace.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
4 years
