Reporting directly to the Head of Business & Support Control, this role plays a pivotal part in overseeing business operations and ensuring alignment with strategic objectives. The incumbent will collaborate closely with leadership to monitor performance metrics, identify improvement opportunities, and implement process enhancements. Responsibilities include maintaining rigorous compliance standards, analyzing operational data, and driving initiatives that support long-term growth and efficiency. Strong analytical skills, attention to detail, and the ability to communicate insights effectively are essential for success in this position.
Job Purpose
The Settlement & Financial Institutions Control Officer ensures independent oversight and delivers assurance over settlement operations, dispute resolution, financial institutions’ processes, and associated transactional activities.
This position is responsible for maintaining the precision, reliability, and adherence to regulations in transaction processing, settlement reporting, dispute resolution, and onboarding operations across both banking and non-banking financial services. Additionally, it involves identifying and minimizing operational, financial, and regulatory risks to uphold efficiency and compliance.
Key duties involve overseeing project execution, ensuring adherence to timelines and budgets while maintaining high-quality standards. This includes collaborating with cross-functional teams to identify and mitigate risks, conducting regular performance assessments, and implementing process improvements. Additionally, the role requires managing stakeholder expectations through clear communication and reporting, as well as providing strategic guidance to align initiatives with organizational objectives.
Oversee the examination and validation of settlement, reconciliation, and transaction processing operations across both domestic and international payment networks.
Offer comprehensive oversight of dispute and chargeback management procedures, ensuring adherence across various card schemes and payment platforms.
Examine transaction files, settlement reports, and operational extracts to confirm their completeness and accuracy, ensuring all data is correct and free of discrepancies.
Monitor settlement exceptions, unresolved items, and financial exposures with diligence, proactively escalating and resolving issues in a timely manner to mitigate potential risks.
To guarantee adherence to internal controls, regulatory obligations, scheme guidelines, and operational protocols.
Evaluate onboarding and operational procedures for financial institutions and other regulated entities to verify compliance with authorization standards and documentation requirements.
Perform comprehensive control evaluations spanning transaction processing, switching, transfer, PSA, and associated fintech operational areas.
Evaluate current operational processes and suggest enhancements to bolster controls and optimize efficiency.
Partner with Operations, Technology, Product, and Business teams to uphold secure and compliant service delivery.
Facilitate audit processes, conduct regulatory assessments, and prepare compliance reports to ensure adherence to established standards and requirements.
Compile regular control, governance, and exception reports for executive review and analysis.
Experienced professionals with a proven track record in [specific field or role] are encouraged to apply, possessing a minimum of [X] years in a related position. Proficiency in [specific skills, tools, or software] is essential, along with strong analytical and problem-solving capabilities. Candidates must demonstrate excellent communication skills, both written and verbal, and the ability to work collaboratively in fast-paced environments. A deep understanding of [industry-specific knowledge or regulations] is highly valued, as is the capacity to meet tight deadlines while maintaining high-quality output. Additionally, familiarity with [specific methodologies, frameworks, or processes] is preferred.
A bachelor’s degree in Finance, Business Administration, or a related discipline is required.
A professional certification such as ACA, ARCA, or an equivalent credential is required or preferred.
A master’s degree, along with certifications such as CISA, CPA, CIA, or equivalent credentials, would be advantageous.
A minimum of four years’ experience in internal control, audit, settlement operations, dispute management, or financial operations is required. Fluency in Nigerian corporate governance codes and CBN regulations is essential, with prior experience in the fintech, financial services, or banking sectors being highly advantageous.
Proficiency in analytical thinking and problem-solving is essential for executing the job duties effectively. Strong verbal and written communication abilities are required to convey complex information clearly and collaborate with stakeholders. Candidates must possess a solid grasp of industry-specific software and technical tools relevant to the role. Prior experience in [relevant field or industry] is a must, along with the capacity to manage multiple tasks efficiently under tight deadlines. Attention to detail and a proactive approach to troubleshooting are critical for maintaining high performance standards.
The settlement and reconciliation processes entail managing and resolving financial discrepancies, ensuring accurate account balances, and reconciling transactions between various accounts. This role requires meticulous attention to detail, strong analytical skills, and proficiency in accounting software. Responsibilities include verifying transaction records, investigating discrepancies, and preparing detailed reports to support financial integrity. The position demands adherence to regulatory standards, timely resolution of issues, and collaboration with cross-functional teams to maintain accurate financial records and streamline accounting operations.
Dispute and chargeback management involves overseeing and resolving conflicts between customers and merchants, as well as processing and mitigating claims initiated through payment networks. This role requires meticulous attention to detail, strong analytical skills, and the ability to navigate complex transaction disputes efficiently. Responsibilities include investigating discrepancies, gathering evidence, communicating with stakeholders, and implementing preventive measures to reduce future disputes. Proficiency in dispute resolution systems, familiarity with payment processing regulations, and a customer-focused approach are essential. Additionally, the position demands adaptability to evolving chargeback rules and the capacity to maintain accurate records while ensuring compliance with industry standards.
Internal control and risk management encompass the systematic processes, policies, and procedures implemented to safeguard company assets, ensure financial integrity, and mitigate potential risks. This role involves identifying, assessing, and addressing operational, financial, and compliance-related risks while maintaining adherence to regulatory standards and internal policies. Responsibilities include developing and monitoring control frameworks, conducting risk evaluations, and designing mitigation strategies to minimize vulnerabilities. Additionally, the position requires collaboration with cross-functional teams to promote a culture of accountability, transparency, and continuous improvement in risk management practices.
Financial operations encompass the oversight and management of financial transactions, ensuring accuracy, compliance, and efficiency in all monetary activities. This role involves rigorous monitoring of transactions to detect anomalies, mitigate risks, and maintain the integrity of financial data. Professionals in this field are responsible for implementing robust control measures, reconciling accounts, and adhering to regulatory standards to safeguard organizational assets and uphold financial transparency. Strong analytical skills, attention to detail, and proficiency in financial software are essential for success in this position.
Ensuring adherence to regulatory standards and overseeing governance frameworks are critical responsibilities of this role. You will be tasked with maintaining compliance with all applicable laws, regulations, and internal policies while promoting ethical business practices. Additionally, you will monitor changes in regulatory requirements, assess their impact on the organization, and implement necessary adjustments to policies and procedures. Strong analytical skills, attention to detail, and the ability to interpret complex regulatory frameworks are essential. Collaboration with cross-functional teams, including legal, risk management, and senior leadership, will be required to ensure comprehensive compliance and governance oversight.
Data analysis and reporting tools, including Power BI, SQL, ACL, and IDEA, are essential for this role.
Demonstrated proficiency in analytical reasoning and the ability to effectively resolve complex issues is essential.
Strong emphasis on meticulous attention to detail and unwavering commitment to accuracy is required, ensuring precision in all tasks performed.
Effective communication ensures seamless collaboration with stakeholders at all levels, fostering clarity and alignment throughout projects. Robust stakeholder management involves identifying key individuals, understanding their needs, and maintaining transparent, proactive engagement to achieve mutual objectives. This role demands strong interpersonal skills, the ability to resolve conflicts diplomatically, and a commitment to delivering updates promptly. Prioritizing these responsibilities strengthens relationships, mitigates risks, and drives successful outcomes in dynamic environments.
Maintains the highest standards of ethical conduct and professional behavior in all duties and interactions. Demonstrates unwavering honesty, reliability, and accountability in both personal and professional settings. Exhibits a commitment to transparency, respect, and adherence to organizational values and policies. Consistently upholds a principled approach to decision-making and problem-solving.
Thrives in high-pressure environments with the capacity to maintain performance amidst rapid change and demanding deadlines.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , MBA/MSc/MA , Professional Certificate
Experience Required
4 years
