About the job
Duties include initiating timely follow-ups on delinquent accounts and overdue balances through phone communications, email correspondence, and in-person visits to ensure prompt resolution.
Conduct comprehensive evaluations of credit applications from prospective customers, meticulously review financial documentation, and determine suitable credit thresholds tailored to individual risk profiles.
Investigate invoice discrepancies, short payments, and billing disputes to facilitate resolution and ensure timely payment.
Account Reconciliation: Accurately post incoming payments and reconcile customer accounts within ERP systems.
Prepare aging reports on a regular basis and monitor collection key performance indicators, such as Days Sales Outstanding (DSO), for management review and analysis.
Escalation: Develop and execute collection protocols, and promptly refer overdue accounts to the Team Lead for further action.
Collaborate with sales, marketing, finance, and executive team members to develop and oversee a credit control system.
Develop and implement policies aligned with customer service best practices to ensure timely submission of customer payments.
Review customer credit reports to evaluate applications, make determinations on approval or denial, and promptly relay decisions to the relevant team members.
Navigate payment arrangements with customers and establish loan terms and conditions to align with their financial circumstances.
Maintain accurate loan records and regularly evaluate the credit-control system to identify opportunities for improvement. Implement necessary adjustments to the system to minimize the occurrence of bad debts.
Notify the Team Lead or the designated team regarding any discrepancies or concerns involving the assigned customers’ accounts.
Proactively monitor and address outstanding invoices and payments, applying the company’s established collections protocols to ensure timely resolution.
Enhance debt recovery operations through strategic refinements to existing collection methodologies.
Seeking a highly skilled professional with a robust proficiency in essential technical competencies. The ideal candidate will possess the required expertise in specific areas, ensuring the ability to perform tasks with precision and efficiency. Strong problem-solving abilities and adaptability to evolving challenges are essential. Proficiency in relevant tools, software, and methodologies is a prerequisite, alongside a commitment to continuous learning and improvement. Excellent communication skills and a collaborative mindset are also necessary to thrive in a dynamic work environment.
Demonstrates strong expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems effectively.
Proficient in performing comprehensive data analysis is essential, requiring the ability to interpret complex datasets, identify trends, and generate actionable insights to support decision-making processes. Candidates must demonstrate expertise in statistical methods, data visualization tools, and proficiency with programming languages such as Python or R to manipulate and analyze large volumes of data efficiently. Strong analytical thinking, problem-solving skills, and attention to detail are critical to ensuring accuracy and reliability in reporting. Additionally, experience with database management systems and data warehousing solutions is advantageous for optimizing data retrieval and storage.
Skilled in negotiating persuasively to achieve mutually beneficial outcomes, you leverage strong communication and interpersonal skills to navigate complex discussions effectively. Your ability to persuade and influence others is complemented by a keen understanding of stakeholder needs, enabling you to secure agreements that align with organizational objectives. With a track record of closing high-stakes deals, you thrive in dynamic environments where adaptability and strategic thinking drive results. Whether leading cross-functional teams or engaging with key partners, your approach fosters trust and collaboration while delivering measurable value.
Ensure communication is conducted with discretion and sensitivity, maintaining professionalism in interactions with all stakeholders. This involves actively listening to others’ concerns, responding thoughtfully to inquiries, and providing clear, concise, and appropriate information.
Assists in mediating and resolving disputes between parties through effective communication, active listening, and negotiation techniques to reach mutually acceptable solutions. Evaluates the nature of conflicts, identifies underlying issues, and facilitates discussions to promote understanding and collaboration. Collaborates with stakeholders to implement conflict resolution strategies and ensures follow-up to prevent recurrence.
Meticulous attention to detail is essential for this role, ensuring accuracy in all tasks and responsibilities. Candidates must demonstrate a strong commitment to precision and thoroughness in their work. The ideal applicant will consistently verify information, identify discrepancies, and maintain high standards of quality in deliverables. This requirement applies to all aspects of the position, from data entry and reporting to project execution and client interactions.
Qualifications
BA/BSc/HND
