About the job
Proactively manage overdue accounts and outstanding invoices by conducting follow-ups through phone calls, email correspondence, and in-person visits.
Conduct thorough evaluations of credit applications submitted by new customers, meticulously analyze their financial documentation, and determine suitable credit limits based on the findings.
Investigating and resolving invoice discrepancies, short payments, and billing disputes is essential to facilitating timely payment processing.
Account Reconciliation: Ensure incoming payments are accurately posted, and customer accounts are reconciled within ERP systems.
Prepare regular aging reports and monitor collection key performance indicators, such as Days Sales Outstanding (DSO), for management review.
Escalation duties involve establishing and executing collection protocols, then promptly referring overdue accounts to the Team Lead for further action.
Collaborate with sales, marketing, finance, and executive team members to design, implement, and oversee a comprehensive credit control system.
Develop and implement policies aligned with customer service excellence standards to guarantee timely payment submissions from customers.
Review customer credit reports, evaluate applications, and subsequently communicate decisions to relevant personnel without delay.
As part of this role, you will collaborate with customers to establish mutually agreeable payment arrangements while defining the specific terms and conditions of their loans to ensure clarity and alignment with organizational policies.
Maintain accurate and up-to-date loan records while performing routine assessments of the credit-control system. Analyze system performance to identify trends and inefficiencies, then propose and execute necessary adjustments to minimize bad debts. Ensure compliance with lending policies and regulatory standards throughout the process.
Please notify the Team Lead or the designated team about any payment discrepancies affecting the assigned customer accounts.
Monitor outstanding invoices and payments to ensure timely resolution, applying the organization’s collections protocols where appropriate.
Enhance debt collection processes to maximize recovery rates and streamline operational efficiency.
Must possess strong proficiency in a variety of technical and interpersonal competencies to excel in this role. Candidates are required to demonstrate expertise in [specific skills, e.g., project management, data analysis, software development] as well as exceptional problem-solving abilities and adaptability to dynamic environments. A commitment to continuous learning and professional growth is essential, along with the capacity to collaborate effectively within cross-functional teams. Experience with [relevant tools, methodologies, or industries] is highly preferred, and proficiency in [specific programming languages, frameworks, or systems] is mandatory. The ideal candidate will exhibit strong organizational skills, attention to detail, and the ability to meet deadlines in a fast-paced setting.
Requires extensive experience with financial accounting software and enterprise resource planning (ERP) systems.
Proficient in analyzing and interpreting complex datasets to extract meaningful insights and support strategic decision-making across various functions. Skilled in utilizing statistical methods, data visualization tools, and programming languages such as Python or R to identify trends, patterns, and correlations. Strong aptitude for transforming raw data into actionable business intelligence through rigorous examination and reporting.
Skilled in effectively negotiating and persuading others through compelling arguments and strategic communication techniques.
Craft messages with diplomacy and precision, ensuring all interactions uphold professionalism and respect. Adapt communication styles to suit diverse audiences, maintaining clarity and tact in every exchange. Foster collaborative relationships by addressing concerns thoughtfully and providing constructive feedback.
Effectively mediate and resolve disputes between employees, clients, or stakeholders to foster a harmonious work environment, ensuring conflicts are addressed promptly and constructively. Analyze underlying issues, facilitate open communication, and implement fair, sustainable solutions while maintaining neutrality and confidentiality. Collaborate with management to develop proactive strategies that prevent recurring conflicts and promote team cohesion. Require strong interpersonal skills, emotional intelligence, and the ability to navigate sensitive situations with diplomacy.
Meticulous attention to details
Qualifications
BA/BSc/HND
