Job Summary
We are currently recruiting accomplished, results-oriented, and self-driven professionals to serve as Branch Managers within our organization. The ideal candidates will oversee initiatives to enhance business growth, maximize profitability, ensure operational efficiency, and expand market presence across their designated territories.
The position demands visionary leadership to advance inclusive insurance offerings to individuals, SMEs, cooperatives, associations, and underserved communities while adhering to regulatory mandates and organizational policies. Responsibilities include spearheading business development efforts, overseeing branch operations, establishing resilient distribution networks, and fostering customer acquisition, retention, and service quality.
Key Duties Include: Developing and implementing strategic initiatives to drive organizational growth, fostering a collaborative work environment, and ensuring adherence to company policies and industry regulations.
We are seeking a dynamic Business Development & Revenue Growth professional to drive strategic initiatives that enhance market presence and expand revenue streams. The ideal candidate will possess a proven track record in identifying new business opportunities, cultivating key partnerships, and executing revenue-generating strategies. Responsibilities include analyzing market trends, developing go-to-market plans, and negotiating high-value contracts. Additionally, the role requires strong interpersonal skills to build and maintain relationships with stakeholders, along with the ability to collaborate cross-functionally to align business objectives. A bachelor’s degree in business, finance, or a related field is required, along with 5+ years of relevant experience in business development, sales, or revenue management. Proficiency in CRM tools, data analysis, and financial modeling is essential for success in this position.
Achieve and surpass monthly, quarterly, and annual premium and policy targets to propel branch sales performance forward.
Formulate and implement strategic initiatives aimed at acquiring new customers, broadening market reach, and enhancing revenue generation.
Leverage opportunities to enhance revenue through cross-selling and up-selling strategies.
Develop and oversee strategic alliances with cooperatives, trade associations, aggregators, small and medium-sized enterprises (SMEs), and community organizations.
Your role involves evaluating market trends, assessing customer needs, and monitoring competitor activities to uncover potential business opportunities.
Spearhead the creation and execution of cutting-edge microinsurance offerings, meticulously designed to align with evolving customer requirements.
Directs and oversees the performance, development, and engagement of team members, fostering a collaborative and high-performing work environment. Establishes clear expectations, provides ongoing feedback, and supports professional growth through coaching and mentoring. Ensures alignment with organizational goals while promoting accountability, innovation, and a culture of continuous improvement.
Spearhead branch operations by guiding, mentoring, and inspiring the team to consistently meet and exceed established business goals.
Develop and sustain a culture of high performance by prioritizing accountability, fostering teamwork, and ensuring customer satisfaction.
Set performance targets and conduct periodic performance evaluations.
Conduct assessments to determine training and development requirements and organize initiatives to enhance staff skills and capacity.
Guide and support sales teams, distribution partners, and agents to enhance productivity and overall performance.
We oversee the day-to-day functionality and strategic performance of branch operations, ensuring alignment with organizational objectives while driving efficiency and excellence. This role involves monitoring key performance indicators, identifying trends, and implementing targeted improvements to enhance productivity, customer satisfaction, and profitability. Additionally, we analyze operational data to assess branch performance, develop actionable insights, and support decision-making processes to optimize workflows and resource allocation. The position requires strong leadership skills to motivate teams, foster collaboration, and maintain high standards of service delivery across all branches.
Responsibilities include managing and directing the daily activities of the branch to uphold operational efficiency, enhance productivity, and deliver outstanding service quality.
Ensure that underwriting, policy administration, and claims processes adhere to all applicable regulatory requirements and company-established standards.
Oversee the allocation and utilization of branch budgets, resources, and operational expenditures with precision and strategic oversight.
Craft precise financial, operational, and performance reports, ensuring accuracy and timely submission.
Implement ongoing enhancement strategies aimed at boosting branch efficiency and elevating customer satisfaction levels.
We are seeking a skilled professional to oversee and enhance our Customer Relationship Management initiatives, ensuring seamless interactions and sustained satisfaction across all touchpoints. This role involves analyzing customer data to identify trends and opportunities, implementing strategies to foster loyalty and retention, and utilizing CRM tools to optimize processes and drive business growth. The ideal candidate will possess strong analytical abilities, proficiency in CRM software, and excellent communication skills to collaborate with cross-functional teams and deliver personalized customer experiences. Key responsibilities include managing customer databases, tracking interactions, resolving escalated issues, and developing targeted marketing campaigns to meet business objectives. A bachelor’s degree in a related field and prior experience in customer service or sales are required.
Establish and nurture robust professional connections with clients, industry partners, regulatory bodies, and essential stakeholders to foster mutual growth and compliance.
Address customer escalations and service-related concerns with urgency and efficiency.
Develop and execute strategies aimed at enhancing customer loyalty and satisfaction.
Deliver outstanding service and create memorable customer experiences at every interaction point.
Risk Mitigation and Regulatory Adherence
This role focuses on identifying, assessing, and mitigating risks to protect organizational assets while ensuring full compliance with legal, regulatory, and internal policy standards. Key responsibilities include developing and implementing robust risk management frameworks, conducting thorough risk analyses, and designing control measures to minimize exposure. Additionally, the position involves monitoring regulatory changes, interpreting their implications for business operations, and ensuring adherence to industry-specific requirements. Strong analytical skills, attention to detail, and the ability to interpret complex regulations are essential. Experience in risk assessment methodologies, compliance frameworks, and regulatory reporting is required.
Verify adherence to all NICOL regulations, internal guidelines, and established industry standards and protocols.
Oversee underwriting and claims processes while ensuring adherence to approved authority thresholds.
Develop and enforce risk management frameworks and internal control procedures to maintain compliance and safeguard organizational integrity.
Ensure adherence to stringent corporate governance principles, ethical guidelines, and all applicable regulatory mandates.
Requires a Bachelor’s degree in Finance, Accounting, or a related field, along with a minimum of five years of progressive accounting experience. Must demonstrate strong proficiency in GAAP standards, financial reporting, and auditing processes. Excellent analytical, problem-solving, and communication skills are essential. Familiarity with ERP systems, such as SAP or Oracle, is preferred. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment is critical. Prior experience in a leadership or supervisory role is beneficial. Must possess a detail-oriented mindset with a commitment to maintaining high levels of accuracy and integrity. Knowledge of tax regulations and compliance requirements is a plus.
A bachelor’s degree in Insurance, Business Administration, Marketing, Economics, Finance, or a related field is required.
Professional insurance certification, including ACTIN, ACID, or an equivalent qualification, will be considered a valuable asset.
A minimum of five years’ direct experience within the insurance, microinsurance, banking, financial services, or a comparable sector is required.
A minimum of two years of experience in a supervisory or managerial capacity is required.
Demonstrated expertise in driving sales growth, fostering business development, acquiring new customers, and boosting revenue streams.
Proven track record in leading and managing teams effectively.
Proficient in insurance operations, underwriting, claims management, and regulatory compliance with a deep understanding of industry standards and best practices.
A strong command of essential technical skills and core competencies is required for this position, encompassing both specialized expertise and interpersonal abilities. Candidates must demonstrate proficiency in relevant software, tools, or methodologies pertinent to the role, alongside a proven track record of applying these skills effectively in practical settings. Additionally, the ideal applicant will exhibit strong analytical thinking, meticulous attention to detail, and the capacity to adapt to evolving demands. Exceptional communication skills—both written and verbal—are essential for collaborating with cross-functional teams and conveying complex information clearly. Problem-solving acumen and a commitment to continuous professional development are also critical for success in this dynamic environment.
Proven expertise in business development and sales leadership is required.
Proven expertise in guiding teams and fostering collaborative environments to achieve organizational goals.
Possesses exceptional analytical capabilities and a proven aptitude for solving complex problems efficiently.
Skilled in negotiating effectively and managing stakeholders with professionalism and finesse.
Exceptional verbal and written communication abilities, strong presentation techniques, and polished interpersonal competencies are essential.
Sound financial stewardship and operational oversight expertise are essential, encompassing strategic planning, resource allocation, risk mitigation, and performance optimization to ensure sustainable growth and compliance with regulatory standards.
Demonstrates a strong dedication to customer satisfaction and consistently delivers exceptional service.
Must demonstrate resilience in high-pressure environments while consistently meeting and exceeding ambitious business objectives.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 - 10 years
