Job Summary
The Store Manager serves as the operational and commercial leader of a Simba Den Experience Centre, overseeing team performance, customer experience, and sales outcomes. This role demands a visible, customer-facing leadership position with direct responsibility for driving results.
The Store Manager establishes the benchmark for all store interactions and ensures the team consistently meets this standard each day.
Responsibilities
Spearhead the guidance and growth of a team of Experience Centre Consultants, delivering consistent coaching and constructive performance feedback.
Oversee the store’s revenue objectives, ensuring the team meets and surpasses monthly and quarterly sales targets.
Proactively track and assess each team member’s performance, identifying areas for improvement and taking corrective action as needed.
Deliver an outstanding customer experience consistently during every in-store interaction.
Responsibilities include managing and resolving customer escalations and complaints effectively.
Responsibilities include ensuring store operations run smoothly while consistently upholding presentation, ambience, and brand standards.
Ensure strict adherence to CRM protocols, reporting standards, and sales administration procedures.
Oversee team attendance, behavior, grooming, and adherence to professional conduct standards.
Collaborate with pertinent teams to facilitate post-sale delivery and installation processes.
Lead team briefings, performance evaluations, and individual meetings on a consistent basis to foster communication and alignment.
Seeking a candidate with a minimum of three years of experience in a relevant field, preferably holding a degree in a related discipline. The ideal applicant will possess strong analytical skills, exceptional attention to detail, and the ability to work independently as well as collaboratively in a team environment. Proficiency in industry-standard software and tools is required, along with excellent written and verbal communication abilities. Prior experience managing projects or leading initiatives is highly desirable. The role demands adaptability to evolving priorities and a commitment to continuous learning and professional development.
A bachelor’s degree or its equivalent is required, with relevant experience and a proven leadership background being essential.
Seeking candidates with 3–5 years of hands-on experience in retail or commercial operations, including at least 2 years in a supervisory or team leadership capacity. Prior experience within the energy, solar, premium appliances, or technology retail sectors is considered an asset.
Proficiency in relevant technical or industry-specific tools, software, or methodologies is essential. Candidates must demonstrate a strong aptitude for problem-solving and adaptability in dynamic work environments. The ability to work both independently and collaboratively within cross-functional teams is required. Prior experience in similar roles, along with a track record of meeting deadlines and delivering high-quality results, is highly valued. Strong communication skills, both written and verbal, are necessary to articulate ideas clearly and engage effectively with stakeholders. Familiarity with industry best practices and compliance standards is a must.
Exceptional ability to lead and manage teams effectively, providing guidance, motivation, and ensuring accountability among team members.
Commercial acumen is demonstrated through ownership of revenue targets and a deep understanding of strategies to enhance sales performance.
A commitment to prioritizing customer satisfaction is essential, along with the capacity to address escalations with composure and professionalism.
Demonstrates exceptional ability in conveying information clearly and effectively through written correspondence, spoken interaction, and collaborative team discussions.
Consistently upholds operational discipline and store standards through a highly organized approach.
Proficient in utilizing CRM platforms and digital retail technologies with ease.
Interested candidates who meet the qualifications are invited to submit their CV and cover letter to careers@simba.com.ng, with the job title clearly indicated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
