The position involves overseeing daily operations, ensuring compliance with company policies and regulatory standards, and maintaining accurate records of all transactions and activities. Key responsibilities include managing a team of professionals, delegating tasks efficiently, and fostering a collaborative work environment to drive productivity. Additionally, the role requires evaluating performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance operational efficiency. Strong leadership skills, exceptional problem-solving abilities, and proficiency in relevant software tools are essential for success in this role.
System monitoring and surveillance involve the continuous oversight and assessment of IT infrastructure, networks, and applications to ensure optimal performance, security, and reliability. This role requires vigilant tracking of system metrics, identifying anomalies, and promptly addressing potential issues to prevent downtime or security breaches. Responsibilities include configuring monitoring tools, analyzing logs, and implementing corrective actions as needed. Strong analytical skills, attention to detail, and familiarity with monitoring frameworks and security protocols are essential for success in this position.
Monitor customer energy systems around the clock using Energy’s surveillance and monitoring platforms for each assigned shift.
Continuously oversee system performance to detect potential faults, alarms, abnormal events, and service disruptions in advance.
Proactively identifies irregularities within systems and promptly implements corrective measures to reduce potential disruptions.
Deliver immediate insight into the operational status of deployed energy systems by leveraging monitoring and analytics tools in real time.
Incident and Fault Management involves the identification, investigation, and resolution of system incidents and faults to ensure optimal operational performance. This role requires thorough troubleshooting skills and a systematic approach to diagnose issues, followed by timely remediation to minimize downtime. Responsibilities include monitoring system alerts, coordinating with technical teams to address root causes, and implementing preventive measures to reduce future disruptions. Strong analytical abilities and proficiency in diagnostic tools are essential for effectively managing and mitigating service-impacting events.
Provide first-tier technical troubleshooting and deliver remote support services as needed.
Escalate alarms, incidents, and unresolved technical issues to the designated resolver teams in compliance with established Service Level Agreements (SLAs).
Develop, allocate, oversee, revise, and finalize incident tickets while ensuring precise and thorough documentation is maintained throughout the process.
Perform comprehensive fault diagnosis and clearly establish technical demarcation prior to escalation.
Monitor incident statuses and ensure consistent follow-up with resolution teams until issues are fully addressed and resolved.
Ensure thorough documentation and closure of all incidents in strict alignment with established operational procedures.
Providing assistance and resolving inquiries for customers and stakeholders to ensure their needs are met effectively and efficiently.
Deliver prompt first-tier technical assistance to customers encountering system-related problems.
Work collaboratively with the Customer Experience team to facilitate timely communication and expedite the resolution of customer inquiries.
Offer consistent progress reports to both customers and internal stakeholders regarding active incidents.
Facilitate timely and clear communications to stakeholders regarding scheduled maintenance tasks as well as unexpected service disruptions.
Operational support encompasses a range of critical functions designed to ensure the seamless functioning of business processes. This role involves maintaining and improving systems, resolving technical issues, and providing essential assistance to internal teams to enhance productivity and efficiency. Key responsibilities include monitoring system performance, troubleshooting problems, and implementing solutions to minimize downtime. Additionally, the position may require collaborating with cross-functional teams, documenting procedures, and adhering to established policies to maintain operational integrity. Strong problem-solving skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Provide system monitoring insights, analytics, and remote diagnostics to assist field service and operations engineers in their roles.
Partner with Software, Embedded Systems, IT, and other cross-functional teams to enhance system monitoring capabilities and operational transparency.
Prepare meticulous operational records, reports, and surveillance logs with precision and thoroughness.
Document recurring technical issues and enhance the organization’s knowledge base by recording and categorizing them. Engage actively in shift handoffs to maintain seamless surveillance operations and ensure critical information is accurately conveyed between teams.
Continuous Improvement: We are committed to fostering a culture of ongoing enhancement, ensuring that processes, products, and services evolve to meet evolving demands and expectations. This role requires a proactive mindset, analytical skills, and the ability to identify inefficiencies to drive meaningful change. You will be expected to collaborate across teams, implement data-driven solutions, and monitor progress to sustain long-term improvements. Proficiency in process mapping, root cause analysis, and performance metrics is essential, along with a passion for innovation and operational excellence.
Examine ways to enhance monitoring procedures, alarm handling, and overall operational effectiveness.
Suggest improvements to surveillance tools, reporting mechanisms, and operational workflows.
Assist in executing enhancements to operational processes aimed at bolstering service dependability and elevating customer experience.
Handle any additional responsibilities or tasks as directed by the line manager from time to time.
Seeking a dynamic professional with a Bachelor’s degree in a relevant field, along with a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, as is the ability to analyze complex data sets and derive actionable insights. Strong interpersonal and communication skills are required to collaborate effectively across teams and stakeholders. The ideal candidate will demonstrate adaptability, problem-solving acumen, and a commitment to continuous learning in a fast-paced environment.
If this position aligns with your qualifications, you may be an excellent candidate if you possess the following attributes:
Candidates with 1–3 years of experience in technical support, system monitoring, network operations, energy systems, or a comparable technical environment will be preferred.
Proficiency in shift-based or round-the-clock operational settings is strongly preferred.
Proficiency in electrical power systems, solar energy systems, or battery energy storage systems is considered a beneficial qualification.
Experience with monitoring systems, including SCADA, IoT platforms, or remote monitoring applications, is required.
Proficiency in incident management methodologies and ticketing system operations is required.
Requires strong skills in utilizing the Microsoft Office Suite, with an emphasis on Microsoft Excel and Microsoft Word.
Proficient in analyzing system alarms, logs, and performance metrics to identify issues and ensure optimal system functionality.
We’d also like to see:
Proven ability to convey ideas clearly and persuasively, both in written correspondence and spoken interactions.
Adaptability and ease in a dynamic, high-velocity workplace are essential.
Grit is a fundamental attribute we actively seek in candidates, characterized by a steadfast commitment to long-term goals despite obstacles and sustained effort over extended periods. This includes demonstrating resilience in the face of adversity, an unwavering dedication to excellence, and the ability to maintain motivation and focus even when progress seems slow or challenging. Ideal applicants will exhibit perseverance, adaptability when confronted with setbacks, and a proactive approach to problem-solving, ensuring they remain driven and productive in dynamic environments. They must balance ambition with pragmatism, consistently pushing boundaries while staying grounded in realistic expectations.
Compliance-oriented professionals must demonstrate strong interpersonal skills to effectively navigate complex regulatory environments. Such individuals should exhibit exceptional communication abilities and the capacity to build collaborative relationships with stakeholders at all levels. The role requires a keen understanding of compliance frameworks and the interpersonal acumen to foster trust and cooperation among team members and external partners.
Demonstrates exceptional aptitude for managing time efficiently, prioritizing tasks effectively, and maintaining strong organizational skills.
Demonstrates exceptional precision and thoroughness in all tasks undertaken.
To apply for this position, we kindly ask that you utilize our specified application method.
To initiate your application, kindly utilize the provided link(s) accessible on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
