This position functions within a highly competitive financial services landscape, necessitating keen market awareness and the ability to pivot in response to evolving industry dynamics. It mandates steady alignment with Eco bank’s strategic priorities centered on transformation, expansion, and digital integration. The role involves cross-functional cooperation with various business segments, product collaborators, and supporting departments to execute cohesive solutions. Central to its success is the equilibrium between driving business growth, maximizing profitability, and optimizing operational performance while ensuring strict adherence to regulatory and policy mandates.
To meet elevated customer expectations, the position demands a relentless focus on enhancing service quality, optimizing operational efficiency, and fostering innovation. The incumbent must position the branch as an industry leader in deposit growth, lending activity, and channel optimization. Achieving these objectives requires proactive performance tracking, robust risk management, and the cultivation of an ethical, high-performance culture.
Oversee a comprehensive range of duties encompassing strategic project planning, team leadership, and cross-functional collaboration to drive organizational success. Ensure adherence to established timelines, budgets, and quality standards while fostering a culture of accountability and innovation. Facilitate clear communication channels between stakeholders, departments, and senior management to align objectives and resolve issues proactively. Monitor progress through detailed performance metrics, operational reports, and regular evaluations to identify areas for improvement and implement corrective actions. Provide mentorship and professional development opportunities to team members, cultivating a high-performing and motivated workforce.
Business and financial performance encompasses the evaluation and enhancement of an organization’s fiscal health and operational efficiency. Candidates must possess a bachelor’s degree in business administration, finance, accounting, or a related field, along with a minimum of three years of relevant experience. Proficiency in financial analysis, budgeting, forecasting, and strategic planning is essential, supported by strong analytical and problem-solving abilities. Additionally, familiarity with financial software and advanced Excel skills are required, while knowledge of ERP systems and data visualization tools is highly advantageous. The role involves assessing financial statements, identifying trends, and providing actionable insights to drive decision-making and improve overall performance.
Prepare branch budget estimates in collaboration with the team.
Conduct in-depth evaluations of market expansion prospects within the local landscape and formulate tailored strategies to effectively capture and enhance our market presence.
Collaborate strategically and proactively with Consumer & Corporate Banking segments and product partners to enhance Eco bank’s market penetration and wallet share across key divisions.
Drive higher cross-sell performance to meet established product targets while expanding customer engagement with Eco bank’s diverse portfolio of offerings and services.
Ensure that all business segments within the branch align their CABAL with the established budget projections to maintain financial consistency.
Accurately record and recognize all sources of income to ensure compliance with financial standards and reporting requirements.
Expand the branch’s deposit portfolio, prioritizing the acquisition of low-cost funds, collections, value-chain transactions, and channel diversification across all business segments.
Attain predetermined cost-income ratio benchmarks established for business operations.
Verify that credit approval memoranda (CAM) comply with the bank’s established credit policy standards and that loan accounts remain within the approved authorization limits at all times.
Perform systematic evaluations of business performance and profitability on an ongoing basis.
Monitor and maintain Non-Performing Loan (NPL) and Past Due Obligation (PDO) ratios strictly within the established budgetary constraints.
Achieve specific sales targets, performance benchmarks, and customer satisfaction metrics by efficiently allocating and utilizing available resources.
To consistently uphold exceptional, efficient, and comprehensive customer service delivery, quality standards, and branch ambiance, strategies must be continually reviewed and refined.
Prospect identification and strategic marketing within the designated market segment are key responsibilities of this role.
Dedicated to consistently surpassing customer expectations through exceptional service and proactive engagement.
Foster a customer-focused operational environment within the branch by harnessing both human talent and technological advancements to uphold superior service standards and deliver our offerings with excellence.
Enhance and optimize the utilization of digital channels, with a primary emphasis on maximizing ATM uptime, driving card adoption and transactional engagement, accelerating Mobile Banking adoption and usage, boosting Retail Internet Banking (RIB) adoption rates, increasing OMNI platform activity, and enhancing POS performance along with collections efficiency.
Strive to achieve and maintain high levels of customer satisfaction, as evaluated and tracked through customer feedback surveys and Net Promoter Scores (NPS).
Professionally collaborate with internal departments and units—such as CIB, Trade, Risk, EBS, and others—as well as external branches and teams to enhance business volumes and profitability at the branch.
Engage with clients in accordance with established calling policies to assess their business requirements, gather input on service performance, and confirm their satisfaction with the offerings.
We prioritize a client-centric approach to ensure exceptional service and satisfaction. Your responsibilities will include understanding and anticipating client needs, delivering tailored solutions, and maintaining open lines of communication throughout engagements. Strong interpersonal skills and the ability to build lasting client relationships are essential. Experience in client-facing roles and a track record of exceeding expectations are highly valued.
Drive operational excellence by overseeing process control and performance optimization initiatives to enhance overall business efficiency and effectiveness.
Uphold unwavering ethical standards and integrity while ensuring the consistent application and visibility of Eco bank’s core values throughout the branch.
Establish and maintain a robust internal control framework, systematically evaluating its adequacy and effectiveness to mitigate risks and ensure operational integrity.
Ensure a satisfactory rating in BO audits while fully adhering to KYC/AML protocols and all applicable regulatory guidelines.
Cultivate and maintain robust balance sheet management practices to ensure optimal financial stability and performance.
Make recommendations to management to improve operations process in order to improve customer satisfaction.
Strategic initiatives
Lead the continuous advancement and digital evolution of Eco bank’s transformation initiatives, ensuring enduring momentum and impact in alignment with organizational goals.
Seeking candidates with a proven track record in the relevant field, along with a minimum of [X] years of hands-on experience. The ideal applicant will possess [specific certifications or degrees, if applicable], along with strong analytical, communication, and problem-solving skills. Demonstrated proficiency in [specific tools, software, or methodologies] is essential, as is the ability to collaborate effectively within cross-functional teams. A commitment to continuous learning and adaptability in dynamic environments is highly valued.
A minimum of one year of relevant banking experience is required, along with a demonstrated history of achieving outstanding results in marketing, sales, and credit.
Proficient understanding of the business landscape, the banking sector, and its evolving trends, regulatory frameworks, and strategic direction.
Possesses comprehensive expertise in banking operations, technological advancements, product offerings, and customer segmentation strategies.
A bachelor’s degree with at least a Second Class Lower division is required, while possessing an MBA, M.Sc., MA, ML, and/or professional qualifications would be advantageous.
We are seeking a highly motivated professional possessing a diverse skill set, robust capabilities, and exceptional personal attributes. The ideal candidate demonstrates strong analytical thinking, effective communication, and collaborative teamwork, ensuring seamless project execution. Essential requirements include proficiency in relevant software tools, adaptability to evolving priorities, and a commitment to continuous learning. Responsibilities encompass managing complex tasks, fostering stakeholder relationships, and driving innovative solutions. This role demands a detail-oriented mindset, problem-solving agility, and a proactive approach to overcoming challenges.
Commercial acumen.
Builds and maintains strong professional relationships through effective communication and collaboration.
Exhibits sharp mental agility and superior analytical skills, enabling rapid assessment of challenges and the formulation of effective solutions.
Demonstrates exceptional proficiency in evaluating creditworthiness and financial risk assessment.
Proven ability to negotiate effectively and close sales with confidence. Strong aptitude for persuasive communication and strategic deal-making, ensuring mutually beneficial outcomes for both parties.
Exceptional attention to detail is required for this role.
Demonstrates a strong ability to engage in strategic thinking and planning.
Driven by measurable outcomes and a commitment to excellence, we seek candidates who thrive in dynamic environments and consistently deliver high-quality results.
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Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
1 year
