This position operates in a dynamic financial services landscape, necessitating keen market awareness and the ability to pivot in response to evolving industry trends. It involves aligning closely with Eco bank’s strategic objectives, which emphasize transformation, expansion, and digital innovation. The role entails cross-functional collaboration with various business units, product teams, and operational departments to provide cohesive solutions. Central to the responsibilities is striking an optimal balance between revenue growth, sustainable profitability, and operational effectiveness while ensuring strict adherence to regulatory requirements and internal policies.
To meet elevated customer expectations, this role demands relentless enhancements in service quality, operational efficiency, and innovation. The position requires safeguarding the branch’s prominence as a top-tier provider in deposits, lending, and channel optimization. Achieving success hinges on proactive performance tracking, robust risk mitigation, and fostering an ethical, high-performing organizational culture.
Oversee a diverse array of critical duties, including the management and coordination of project timelines, resource allocation, and stakeholder communication to ensure seamless operational execution. Develop and implement strategic initiatives that align with organizational objectives while fostering collaboration across departments to drive productivity and innovation. Monitor performance metrics and implement corrective actions as needed to maintain high standards of efficiency and quality. Additionally, supervise team members, provide mentorship and guidance, and facilitate professional development opportunities to cultivate a high-performing workforce. Ensure adherence to company policies, industry regulations, and best practices to uphold compliance and mitigate risk. Serve as a liaison between senior leadership and operational teams to facilitate transparent communication and alignment on key business priorities.
Business performance and financial outcomes are evaluated to drive strategic decision-making and enhance operational efficiency. This role involves analyzing key performance indicators, financial statements, and market trends to assess organizational success and identify opportunities for improvement. Responsibilities include preparing detailed financial reports, forecasting future performance, and advising leadership on data-driven strategies to optimize profitability and sustainability. Strong analytical skills, proficiency in financial modeling, and expertise in interpreting complex financial data are essential for success in this position.
Prepare branch budget estimates in collaboration with the relevant team members.
Evaluate local market opportunities for business expansion and devise strategic plans to effectively capture and enhance our market share.
Collaborate effectively and proactively with Business Segments, including Consumer and Corporate Banking, as well as product partners to enhance Eco bank’s market share across respective regions.
Strive to meet designated product cross-sell objectives while enhancing customer utilization of Eco bank’s diverse product and service offerings.
Ensure that all business segments within the branch maintain a Cost Allocation Basis (CABAL) that aligns with projected budget allocations.
Accurately record and verify all revenue sources to ensure proper recognition in financial statements.
To expand the branch’s deposit base, prioritize the growth of low-cost deposits, collections, value-chain business, and channels across all business segments.
To meet the established cost-income ratio benchmarks for the business.
Ensure credit approval memoranda (Cams) adhere to the Bank’s established credit policy guidelines while maintaining loan accounts within their designated credit approval limits.
Perform periodic assessments of business performance and profitability to identify trends, opportunities, and areas for enhancement.
Ensure that all Non-Performing Loan (NPL) and Past Due Obligation (PDO) ratios remain within the established budgetary constraints.
Achieve specified sales objectives, performance benchmarks, and customer satisfaction metrics by strategically allocating and overseeing resources.
Continuously evaluate and refine strategies to ensure outstanding, efficient, and holistic customer service, adherence to quality standards, and a consistently welcoming branch environment.
Prospects within the target market are identified and subsequently marketed to, ensuring strategic outreach and engagement.
Our objective is to consistently surpass customer expectations through the delivery of exceptional service and high-quality solutions.
Foster a customer-focused organizational culture within the branch by strategically integrating human capital and technological advancements to uphold exceptional service standards and optimize the delivery of our products and services.
To enhance digital channel utilization, prioritize improvements in key areas such as ATM uptime, card adoption and usage levels, mobile banking adoption and engagement, retail internet banking (RIB) adoption, OMNI activity levels, and POS activity alongside collections.
Maintain elevated levels of customer satisfaction, as evidenced by customer feedback surveys and Net Promoter Scores (NPS), ensuring consistent monitoring and improvement.
Collaborate seamlessly with internal departments such as CIB, Trade, Risk, EBS, and others, alongside external branches and teams, to enhance business volumes and bolster profitability at the branch.
Engage with customers as mandated by the company’s calling policy to assess their business requirements, gather insights on service quality, and confirm their satisfaction levels.
We are committed to prioritizing the needs and preferences of our clients, ensuring their satisfaction remains at the core of every decision and action. This role demands a strong dedication to understanding and addressing client concerns promptly and effectively, fostering long-term trust and loyalty. The ideal candidate will possess excellent interpersonal and communication skills, as well as the ability to anticipate client needs and deliver tailored solutions that exceed expectations. By maintaining a client-focused mindset, the individual will contribute significantly to the organization’s reputation for exceptional service and sustained growth.
We are responsible for managing and enhancing process efficiency, control mechanisms, and overall operational performance to ensure organizational success. This role involves overseeing workflows, implementing robust control systems, and analyzing performance metrics to identify opportunities for improvement. Key responsibilities include maintaining compliance with established standards, optimizing operational procedures, and driving continuous enhancements to support strategic objectives. Candidates should possess strong analytical skills, a keen attention to detail, and the ability to collaborate effectively across teams.
Uphold the highest ethical and integrity standards while reinforcing the consistent application of Eco bank’s core values throughout the branch.
Develop and maintain a robust internal control framework, regularly evaluating its adequacy and effectiveness to mitigate risks and ensure operational integrity.
Attain a satisfactory rating in the Business Operations audit while ensuring full adherence to Know Your Customer, Anti-Money Laundering, and all applicable regulatory requirements.
Demonstrate proficiency in maintaining optimal balance sheet performance, ensuring stability and efficiency throughout all operations.
Confer with leadership to propose strategic enhancements to operational procedures, with the goal of elevating overall customer satisfaction levels.
We are seeking a dynamic professional to lead and execute strategic initiatives that drive organizational growth and enhance operational efficiency. The ideal candidate will possess strong analytical skills and the ability to translate complex data into actionable insights. Responsibilities include identifying high-impact opportunities, developing comprehensive implementation plans, and collaborating across departments to ensure seamless execution. A proven track record in project management, coupled with exceptional communication and leadership abilities, is essential. Familiarity with industry trends and a results-driven mindset will be key to success in this role.
Spearhead the continuous advancement and digital evolution of Eco bank’s transformation initiatives.
Seeking candidates with a proven track record and relevant qualifications, including a minimum of [X] years in [specific field/industry] and proficiency in [key skills/tools]. A degree in [relevant field] or equivalent professional experience is required, along with strong analytical, communication, and problem-solving abilities. Familiarity with [specific software, methodologies, or regulations] is strongly preferred, as is the capacity to work independently while meeting deadlines. The ideal applicant will demonstrate adaptability, attention to detail, and a commitment to continuous learning in a dynamic environment.
Seeking candidates with at least one year of banking experience, demonstrating a strong history of success in marketing, sales, and credit-related achievements.
Possesses strong familiarity with the business landscape, the banking sector, and its evolving trends, regulations, and strategic direction.
Proficiency in banking operations, technological advancements, product offerings, and customer segmentation strategies is essential.
A bachelor’s degree with at least a Second-Class Lower Division is required, while possession of an MBA, M.Sc., MA, ML, or relevant professional qualifications will be considered advantageous.
We seek a candidate with a robust skill set, proven capabilities, and a professional demeanor to excel in this role. The ideal professional will demonstrate strong analytical thinking, exceptional communication skills, and the ability to collaborate effectively within a team environment. They should possess in-depth technical expertise relevant to the position, along with a track record of delivering results under tight deadlines. Adaptability, problem-solving acumen, and a commitment to continuous learning are essential. Additionally, the role requires meticulous attention to detail, sound judgment, and the capacity to manage multiple priorities efficiently.
Commercial acumen.
Strong abilities in building and maintaining positive relationships with colleagues and stakeholders are essential.
Quick thinkers with strong problem-solving abilities are essential.
Proven expertise in conducting comprehensive credit assessments and evaluations.
Demonstrated expertise in negotiation and sales, along with a proven ability to secure favorable agreements.
Demonstrates meticulous attention to detail and a commitment to accuracy in all tasks.
Demonstrates strong strategic thinking abilities.
Results-driven professional with a strong commitment to excellence, consistently delivering high-quality outcomes through focused effort and determination.
To submit your application, please follow the method outlined below.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
1 year
