Job Summary
The Quality Control Officer ensures that every food product, service process, hygiene practice, and operational standard adheres to the organization’s established quality benchmarks, complies with food safety regulations, and aligns with customer expectations.
This position entails overseeing daily operational activities, performing thorough inspections, detecting non-conformities, and executing corrective measures across all locations.
Oversee and execute a comprehensive range of duties encompassing strategic planning, operational coordination, and performance evaluation to ensure organizational objectives are consistently achieved. Develop and implement robust policies, procedures, and frameworks to streamline workflows, enhance productivity, and maintain compliance with industry standards and regulatory requirements. Lead cross-functional teams through clear delegation, mentoring, and performance management to foster a collaborative and high-performing work environment. Analyze complex data sets, generate actionable insights, and recommend data-driven solutions to optimize decision-making processes and drive continuous improvement. Serve as a primary liaison between senior leadership and department heads to align initiatives, resolve escalations, and report on key performance indicators. Ensure seamless communication channels are maintained to facilitate transparency, accountability, and alignment across all levels of the organization.
Perform regular quality inspections to assess food preparation, storage, packaging, and service processes.
Oversee adherence to food safety protocols, including HACCP principles and established company policies.
All employees must consistently adhere to established hygiene and sanitation standards to uphold a clean and safe environment.
Ensure compliance with established quality, taste, presentation, and portion specifications for all food products.
Review incoming raw materials and ingredients to verify compliance with established quality standards prior to incorporation into production processes.
Oversee and meticulously record temperature logs pertaining to food storage, preparation, cooking, holding, and transportation processes.
Conduct comprehensive outlet audits and compile thorough quality control reports ensuring operational excellence and compliance with established standards.
You will conduct thorough inquiries into customer grievances concerning food quality, adherence to safety protocols, or compliance with service benchmarks, subsequently proposing effective solutions to address and resolve identified issues.
Evaluate quality concerns and collaborate with outlet managers to introduce and execute corrective actions.
Maintain strict adherence to established cleaning schedules and sanitation protocols to uphold hygiene standards.
Perform periodic assessments of product shelf life and quality to ensure adherence to established standards.
Ensure adherence to all applicable local health and safety regulations at all times.
Contribute to the creation, enhancement, and maintenance of quality control protocols and associated checklists to ensure adherence to established standards.
Provide comprehensive training to employees on quality standards, food safety protocols, and regulatory compliance obligations.
Maintain precise documentation of inspection results, audit findings, corrective measures, and quality performance indicators.
Provide assistance to leadership throughout regulatory inspections and audit processes.
* Bachelor’s degree in Computer Science, Engineering, or a related field required; advanced degree preferred. Minimum of five years of professional experience in software development, with at least two years in a leadership or mentoring role. Proficiency in multiple programming languages, including but not limited to Python, Java, or C++, and familiarity with frameworks such as Django, Spring, or .NET. Experience with cloud platforms like AWS, Azure, or Google Cloud is essential, along with a strong understanding of DevOps practices, CI/CD pipelines, and infrastructure as code. Demonstrated expertise in system architecture design, scalability, and performance optimization. Excellent problem-solving skills and the ability to lead cross-functional teams through complex technical challenges. Strong communication skills to articulate technical concepts to both technical and non-technical stakeholders, along with a commitment to mentoring junior developers and fostering a collaborative team environment.
A bachelor’s degree or Higher National Diploma (HND) in Food Science, Microbiology, Hospitality Management, Nutrition, Quality Management, or a closely related discipline is required.
Seeking candidates with 2–3 years of hands-on experience in quality control, food safety, or restaurant operations, ideally within a Quick Service Restaurant (QSR) setting.
Proficiency in Hazard Analysis Critical Control Points (HACCP), Good Manufacturing Practices (GMP), food safety regulations, and quality assurance principles is required.
Demonstrates a keen eye for precision and possesses robust analytical capabilities.
Proven expertise in crafting comprehensive reports and meticulously maintaining documentation.
Exceptional verbal and written communication abilities, along with strong interpersonal competencies, are essential.
Strong competency with Microsoft Office Suite applications, specifically Excel, Word, and PowerPoint, is required.
Demonstrated capability to work autonomously and undertake travel between various outlet locations as needed.
Key Skills and Attributes: Demonstrates strong analytical and problem-solving capabilities, with the ability to interpret complex data and derive actionable insights. Exhibits excellent communication and interpersonal skills, fostering collaboration and building effective relationships across teams. Shows adaptability in dynamic environments, thriving under pressure while maintaining attention to detail. Possesses a results-driven mindset, prioritizing tasks efficiently and delivering measurable outcomes within deadlines. Maintains a customer-centric approach, ensuring high-quality service and satisfaction. Exhibits leadership qualities, mentoring colleagues and driving team success through motivation and guidance.
Quality Assurance and Food Safety professionals ensure adherence to rigorous standards to uphold product integrity and consumer protection. Their responsibilities include inspecting raw materials, monitoring manufacturing processes, and conducting thorough testing to detect potential hazards. They develop and enforce safety protocols, maintain detailed documentation, and stay current with regulatory requirements. Additionally, they investigate deviations, implement corrective actions, and collaborate with cross-functional teams to mitigate risks and ensure compliance with industry and legal standards.
Meticulous precision in reviewing and verifying information is essential, ensuring accuracy and consistency across all tasks. Strong analytical skills are required to identify discrepancies and maintain high-quality standards. Candidates must demonstrate the ability to thoroughly examine details without overlooking critical components, contributing to error-free outcomes and efficient operations.
We seek a professional who excels in identifying root causes, analyzing complex situations, and developing effective solutions with precision. The ideal candidate will demonstrate strong analytical skills, creativity, and the ability to make data-driven decisions under pressure. Experience in troubleshooting technical, operational, or strategic challenges is essential, as is the capacity to collaborate across teams to implement viable resolutions. Adaptability and a systematic approach to problem-solving are key to success in this role.
Proficient in conducting thorough audits and inspections, ensuring compliance with established standards and regulations. Demonstrates meticulous attention to detail and a systematic approach to identifying discrepancies and areas for improvement. Skilled in documenting findings, maintaining accurate records, and communicating results effectively to stakeholders. Requires strong analytical abilities, adherence to protocols, and the capacity to implement corrective actions promptly. Experience in regulatory frameworks and proficiency with audit tools are essential for success in this role.
Compose detailed and informative reports to document findings, analyses, and recommendations, ensuring clarity, accuracy, and adherence to organizational standards. This role requires meticulous attention to detail, strong analytical abilities, and proficiency in synthesizing complex information into concise, structured narratives. Candidates must demonstrate excellent writing skills, the capacity to meet deadlines, and a commitment to maintaining confidentiality. Experience with report-generating software or tools may be advantageous, and familiarity with industry-specific terminology is preferred. The position involves collaborating with cross-functional teams to gather data, verify facts, and present insights that support decision-making processes.
Efficiently organizes and prioritizes tasks to ensure timely completion while maintaining high-quality standards. Demonstrates strong organizational skills to meet deadlines in fast-paced environments. Adapts to shifting priorities and manages multiple responsibilities simultaneously with minimal supervision.
Effective interpersonal and professional communication skills are essential for this role, enabling seamless interaction with colleagues, clients, and stakeholders. The ability to collaborate efficiently within cross-functional teams is critical, as it fosters a cohesive and productive work environment. Strong written and verbal communication capabilities are required to articulate ideas clearly, resolve conflicts, and ensure alignment on project objectives. Additionally, teamwork proficiency is indispensable, as it supports knowledge sharing, innovation, and the achievement of collective goals.
Ensures adherence to regulatory standards and internal policies through systematic oversight and monitoring. Develops, implements, and maintains compliance programs to mitigate risks and ensure organizational integrity. Collaborates with cross-functional teams to identify potential compliance gaps and proactively address them. Conducts regular audits and assessments to evaluate the effectiveness of existing controls and procedures. Provides guidance and training to employees on compliance-related matters to foster a culture of accountability. Stays informed about evolving regulations and industry best practices to adapt strategies accordingly.
We are seeking candidates who demonstrate a steadfast commitment to ongoing enhancement and operational excellence. The ideal applicant will possess the ability to identify inefficiencies, propose innovative solutions, and drive sustainable improvements across processes. Strong analytical skills and a proactive approach to problem-solving are essential, as is the capacity to collaborate with cross-functional teams to implement best practices. Experience in process optimization, data-driven decision-making, and change management will be highly valued.
Working Conditions:
Regular on-site inspections encompass restaurant locations, commercial kitchens, storage depots, and manufacturing zones.
Weekend, public holiday, and shift work may be necessary to accommodate operational demands.
Required to maintain prolonged periods of standing and perform effectively within high-pressure, dynamic work settings.
Send your CV via email to hirehiverecruits@gmail.com, ensuring the job title is included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
