Job Summary
Unified Trust Network (UTC) is constructing Africa’s leading security and trust infrastructure services, encompassing Access Gate—an estate security solution implemented nationwide in Nigeria; Secure Access Layer—a verified access system for employees and contractors; and Digitization—a process that converts manual identity and compliance procedures into secure, digital workflows. Serving as our Business Support Officer, you will serve as the operational cornerstone of the organization, facilitating cross-team collaboration, streamlining workflows, enhancing client relationships, and ensuring seamless business operations at every stage. This pivotal generalist position is ideal for an adaptable professional who excels in dynamic startup environments, adeptly balancing responsibilities such as report preparation, client onboarding, and cross-functional project coordination.
Oversee and execute a range of critical duties to ensure operational excellence and organizational success. Develop, implement, and monitor strategic initiatives aligned with company objectives while fostering collaboration across departments. Lead cross-functional teams to streamline processes, enhance productivity, and drive continuous improvement. Analyze performance metrics to identify trends, mitigate risks, and optimize resource allocation. Ensure compliance with industry regulations and internal policies through rigorous oversight and proactive risk management. Serve as a key liaison between senior leadership and operational teams to facilitate transparent communication and alignment with broader business goals. Cultivate a culture of accountability, innovation, and high performance to support sustained growth and competitive advantage.
We are seeking a skilled professional to oversee operations and administrative functions, ensuring seamless workflow, compliance with policies, and efficient resource management. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities include coordinating with cross-functional teams, maintaining accurate records, streamlining processes, and supporting leadership with strategic planning. Proficiency in office software, strong communication abilities, and prior experience in an administrative or operational role are required. The position demands a proactive approach to problem-solving and a commitment to continuous improvement in operational efficiency.
Oversee daily business functions such as scheduling, record-keeping, vendor relations, and administrative office tasks.
Develop and continually refine internal process documentation, standard operating procedures (SOPs), and operational workflows to ensure clarity, consistency, and efficiency across all business functions.
Monitor and present critical business metrics and operational key performance indicators to the Head of Strategic Operations and senior leadership on a consistent basis.
Responsibilities include overseeing the acquisition of necessary tools, subscriptions, and resources to support cross-functional team operations efficiently.
Our role in Sales & Client Support encompasses a dynamic blend of client relationship management and revenue generation, focusing on identifying new business opportunities while maintaining strong existing client connections. Key responsibilities include handling client inquiries, providing solutions to customer needs, and ensuring high levels of satisfaction through proactive communication and problem resolution. Successful candidates will possess exceptional interpersonal and negotiation skills, a results-driven mindset, and the ability to work collaboratively within a fast-paced environment. Proficiency in CRM tools, strong analytical abilities, and a track record of meeting sales targets are essential requirements for this position.
Assist the sales team by preparing proposals, formatting pitch decks, and managing client documentation.
Assist with enterprise client onboarding; coordinating between product, compliance, and the client.
Oversee client interactions, track follow-ups, and nurture key relationship points to uphold and enhance client satisfaction.
Oversee CRM data integrity, monitor pipeline progression, and generate periodic sales activity reports.
We are seeking a dynamic professional to drive strategic initiatives and cultivate high-impact partnerships, ensuring alignment with organizational objectives and fostering collaborative growth opportunities. The ideal candidate will possess a proven track record in developing and executing strategic plans, alongside exceptional relationship-building skills to engage stakeholders across diverse sectors. Responsibilities include identifying partnership prospects, negotiating mutually beneficial agreements, and overseeing implementation to maximize value creation. A minimum of five years in a relevant field is required, along with strong analytical abilities, business acumen, and proficiency in stakeholder management.
Performing comprehensive market research and in-depth competitive analysis serves as the foundation for informed business development choices.
Assist with the compilation and distribution of materials required for investor updates, partnership meetings, and regulatory interactions.
Facilitate collaborative relationships and operational alignment with governmental bodies, gig economy platforms, and corporate clients to enhance partnership effectiveness.
Monitor strategic initiatives to ensure deliverables and timelines are met, promptly escalating any identified risks to leadership for proactive resolution.
Provide cross-functional support and collaborate with various teams to ensure seamless business operations. Engage with multiple departments to address people-related needs, streamline processes, and foster a collaborative work environment. Assist in resolving employee concerns, enhancing communication channels, and promoting a positive workplace culture.
Assist with essential HR operations, such as managing recruitment processes, organizing onboarding procedures, and maintaining accurate staff documentation.
Act as the essential liaison uniting product, sales, compliance, and leadership teams, ensuring seamless communication and collaboration across all departments.
Responsibilities include organizing and overseeing internal team meetings, corporate retreats, and external business events to ensure seamless execution and alignment with organizational goals.
Ensures adherence to regulatory standards and maintains strict confidentiality of sensitive information across all operations. Manages data protection protocols, safeguards proprietary details, and upholds ethical guidelines in accordance with organizational policies and legal requirements.
Maintain the highest standards of confidentiality when handling sensitive information.
To guarantee adherence to NDPC regulations alongside the company’s established data protection policies.
Comply with established organizational ethics, regulatory requirements, and operational protocols to ensure alignment with company policies and industry standards.
Seeking a highly motivated individual to fill the role of Operations Manager. Candidates must possess a minimum of five years of experience in operations management, along with a proven track record of overseeing teams and improving efficiency. Proficiency in project management and budget tracking is essential. Strong analytical and problem-solving skills are required, as well as the ability to communicate effectively with stakeholders at all levels. A bachelor’s degree in business administration, management, or a related field is mandatory, and an MBA or advanced certification is strongly preferred. The ideal candidate will have experience in process optimization and a deep understanding of operational best practices.
A bachelor’s degree in a STEM field, Business Administration, Management, or a related discipline is required.
Seeking a motivated graduate with a maximum of two years of experience in business support, operations, or administrative functions.
Capable of effectively juggling a variety of tasks and responsibilities at once.
Exceptional proficiency in both written and verbal communication, a customer-centric mindset, and robust time management capabilities are essential for this role.
Crafting comprehensive reports and maintaining meticulous records are essential duties within this role. Accurate documentation is required to ensure compliance with organizational standards and regulatory guidelines. Additionally, the position involves preparing detailed summaries, analyzing data, and presenting findings in a clear, structured format to stakeholders. Strong attention to detail and proficiency in written communication are necessary to fulfill these responsibilities effectively.
Possesses strong expertise in Google Workspace, Microsoft Office, CRM systems, and project management tools, including Notion, Trello, or comparable platforms.
Proficiency in startup, technology, or fintech environments is highly desirable.
Proficiency in the Nigerian regulatory environment, including entities such as the National Planning Commission (NDPC), the Central Bank of Nigeria (CBN), and the National Identity Management Commission (IMC), would be advantageous.
What we’re looking for
A proactive professional who demonstrates initiative and assumes responsibility without requiring repeated direction.
The role requires meticulous attention to detail, particularly when handling documents, data, and client communications.
Someone who is equally comfortable in the weeds and in the boardroom.
You must exercise sound judgment and unwavering professional integrity when managing sensitive business and client data.
Demonstrating a sincere passion for UTC’s vision of establishing trust infrastructure across Africa is essential.
Thriving in a dynamic, high-speed, and rapidly evolving early-stage setting demands resilience and adaptability.
The position offers a comprehensive benefits package designed to support both professional and personal well-being. Eligible employees will enjoy medical, dental, and vision insurance coverage, along with retirement savings plans featuring company-matched contributions. Additional perks include paid time off, flexible work arrangements, and opportunities for career development through training programs and tuition reimbursement. Financial wellness is further enhanced by bonuses, profit-sharing incentives, and employee stock purchase options. The company prioritizes work-life balance by providing resources such as mental health support, wellness programs, and family-friendly policies, including parental leave and dependent care assistance.
Flexible work schedules and a hybrid work model are offered, providing employees with the option to balance professional and personal commitments effectively.
We foster a collaborative work environment that encourages teamwork and mutual growth.
Professional development and advancement opportunities are available, fostering continuous skill enhancement and career progression.
Renewable for one year with the possibility of extension, this contract establishes the terms of engagement, outlining the obligations and expectations for both parties involved. The agreement specifies the duration, remuneration structure, and conditions under which the contract may be terminated or renewed. Additionally, it includes clauses addressing confidentiality, intellectual property rights, and any other pertinent legal considerations to ensure compliance and protect the interests of all stakeholders.
The position involves a three-month probationary period, following which a successful performance evaluation results in a transition to a permanent role with a salary reassessment.
Please submit your application or forward your CV to info@unifiedtrustnet.com.
Qualified applicants are encouraged to submit their CVs via email to info@unifiedtrustnet.com, clearly indicating the position title in the subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
