Description
Do you possess a strong track record in establishing operational frameworks, executing process improvements, and fostering seamless collaboration across multiple departments within a dynamic and high-velocity environment?
Our client, a premier Engineering, Procurement, and Construction (EPC) firm, seeks a Process Improvement & Implementation Manager to spearhead organization-wide execution, governance, and operational excellence initiatives.
What You’ll Do
Facilitate the execution of organizational policies, operational workflows, standard operating procedures, and internal service-level agreements.
Spearhead the seamless collaboration and integration of initiatives among various departments to ensure cohesive and efficient execution.
Monitor progress, evaluate timelines, assess risks, and measure the success of initiatives to ensure alignment with organizational objectives.
Enhance reporting governance frameworks and strengthen operational accountability measures to ensure robust oversight and compliance across all reporting processes.
Facilitate the standardization of processes and drive ongoing enhancements to ensure operational excellence.
Collaborate closely with leadership to guarantee the successful implementation of strategic initiatives.
What We’re Looking For
A minimum of five years of hands-on experience is required in process improvement, PMO, transformation initiatives, operations management, governance frameworks, or business analysis.
Exceptional proficiency in stakeholder engagement and project coordination is required. The ideal candidate will demonstrate a keen ability to manage relationships across various levels and ensure seamless alignment of project objectives with stakeholder expectations.
Demonstrated ability to design and deploy operational processes that enhance interdepartmental collaboration and efficiency. Proven track record of developing structured workflows that streamline cross-functional operations while ensuring consistency and scalability. Skilled in identifying process gaps and implementing solutions to improve performance and reduce redundancy. Experience in fostering alignment between teams to drive cohesive and sustainable operational improvements.
Proficiency in designing and utilizing reporting dashboards, monitoring service level agreements (SLAs), and overseeing workflow management processes is essential.
Proficiency in EPC, engineering, oil & gas, telecommunications, consulting, or structured corporate settings is highly desirable.
PMP, PRINCE2, Lean Six Sigma, or comparable professional certifications are advantageous.
Tools/Skills:
Examine and document the sequential steps of workflows to establish clear visual representations of business processes, identifying inefficiencies, redundancies, or bottlenecks that may hinder operational performance. Collaborate with cross-functional teams to gather accurate data, ensuring all process inputs, outputs, transformations, and stakeholders are accounted for in the final deliverables. Analyze mapped processes to recommend improvements, such as automation opportunities, role clarifications, or workflow optimizations, while adhering to industry best practices and organizational standards. Present findings and proposed solutions to leadership and relevant stakeholders, facilitating informed decision-making to enhance efficiency, reduce costs, and drive continuous improvement across the organization.
Develop and maintain reporting and tracking dashboards to provide real-time insights into performance metrics, ensuring data accuracy and accessibility for stakeholders across the organization. These dashboards will facilitate data-driven decision-making by visualizing key performance indicators (KPIs), trends, and anomalies, enabling teams to monitor progress toward strategic goals. Responsibilities include designing intuitive dashboard layouts, integrating data from multiple sources, and collaborating with cross-functional teams to refine requirements and validate outputs. Proficiency in dashboard tools (e.g., Tableau, Power BI, or Looker) and strong analytical skills are required, along with the ability to translate complex data into actionable insights. Experience in SQL, data visualization best practices, and a keen eye for detail are essential to deliver high-quality, user-friendly reporting solutions.
The role involves managing and facilitating the process of change to ensure smooth implementation and transition within the organization. Key responsibilities include developing and maintaining communication plans, identifying stakeholders, and ensuring their active participation throughout the change process. Additionally, the position requires assessing potential impacts, mitigating risks, and providing support to teams to adapt to new processes or systems. Strong organizational, interpersonal, and problem-solving skills are essential, along with experience in change management methodologies and tools. Proficiency in stakeholder engagement and project coordination is also required to drive successful outcomes.
Effective stakeholder engagement is essential, requiring the ability to build and maintain strong relationships with diverse groups, including clients, partners, and internal teams. The role demands clear communication, negotiation skills, and the capacity to align varying interests with organizational objectives. Additionally, it involves identifying key stakeholders, assessing their needs, and proactively addressing concerns to foster collaboration and ensure project success. Strong interpersonal abilities and a solution-oriented mindset are critical for navigating complex dynamics and achieving mutually beneficial outcomes.
Proficient in utilizing diagramming software such as Vision or Lucid chart, or equivalent platforms, is essential for this role.
Qualifications
BA/BSc/HND
Experience Required
5 years
