Position Overview
As the Learning & Development Lead, you will establish and develop Jazz’s learning function from its foundation, defining how all talent across Jazz—from global leadership to frontline Jazz Stars—advances and excels amid the organization’s rapid expansion across the African continent.
You won’t merely oversee a department—you’ll serve as the visionary strategist behind its expansion, crafting the roadmap for success, assembling and leading a top-tier team, and implementing transformative learning initiatives that directly drive business results and foster scalable organizational growth.
We seek a self-motivated professional who embraces an entrepreneurial spirit, actively seeking opportunities to develop, execute, and refine initiatives. The ideal candidate will collaborate closely with team members, leveraging data-driven insights to measure progress and enhance effectiveness. Through continuous learning and strategic adaptation, they will drive measurable impact and innovation within the organization.
Your primary responsibility will involve leading the Jazz Academy, where you will leverage human-centered design principles to craft practical and engaging learning experiences tailored to teams operating in rural and frontier markets, thereby advancing Jazz’s mission of scaling operations while maintaining exceptional service standards in existing locations.
You will collaborate closely with senior leadership to foster leadership development and instill a high-performance, values-based culture, ensuring that our international expansion is anchored in training excellence and upholds our distinctive organizational values.
This position demands a distinctive combination of strategic foresight, compassionate leadership, disciplined execution, and the capacity to fluidly transition between customized executive coaching and broad-based frontline engagement.
To accomplish this ambitious goal, you will assemble and develop an internal team responsible for overseeing and executing this programming, while simultaneously cultivating strategic partnerships.
We are seeking a highly motivated professional to take on key duties and responsibilities within our organization. The successful candidate will oversee critical projects, ensuring they are completed on time and within budget. Responsibilities include developing strategic plans, managing cross-functional teams, and driving innovation to enhance operational efficiency. Additionally, the role requires collaboration with senior leadership to align departmental goals with overall company objectives, as well as monitoring industry trends to maintain a competitive edge. Strong analytical skills, exceptional communication abilities, and a proven track record in leadership are essential for this position. The ideal candidate must demonstrate adaptability, problem-solving expertise, and a commitment to delivering measurable results in a fast-paced environment.
Group Learning Strategy, Integration & Leadership
The role involves designing and implementing organizational learning strategies to enhance employee development and performance. Responsibilities include aligning learning initiatives with business objectives, fostering a culture of continuous improvement, and leading cross-functional teams to integrate learning solutions across departments. The position requires a proven track record in instructional design, change management, and leadership, with strong communication skills to engage stakeholders at all levels. Additionally, the role demands expertise in measuring the impact of learning programs and leveraging data to refine approaches for maximum effectiveness. Collaboration with senior leadership is essential to ensure alignment with strategic goals and to drive sustainable growth through talent development.
Establish and champion the worldwide Learning and Development strategy, guaranteeing that each initiative is in harmony with Jazz’s mission while supporting its swift international growth.
Design and implement the organizational framework for the Learning and Development department, carefully defining essential roles and recruiting the appropriate personnel to support its growth.
Design and deliver impactful programs tailored for C-suite executives and senior leaders to enhance strategic alignment, foster executive maturity, and cultivate a high-performance organizational culture.
Develop and implement robust impact measurement frameworks designed to evaluate sustainable behavioral change and tangible business outcomes rather than merely tracking short-term activity metrics.
Develop and execute a “Train-the-Trainer” program designed to empower managers with essential coaching competencies and self-assurance, enabling them to foster team growth through greater independence.
Collaborate closely with the Talent Lead and Business Leads to integrate learning and development initiatives into performance management and talent acquisition processes at the local level.
Oversee the L&D budget allocation, cultivate strategic vendor partnerships, and administer global learning technologies, including the LMS, with a focus on ensuring all solutions are optimally suited for diverse, low-bandwidth operational contexts.
Jazz Academy’s Innovation & Design team seeks dynamic professionals passionate about fostering creativity and driving forward-thinking solutions. Candidates must possess a minimum of three years of experience in design, education, or a related field, alongside a proven track record in project leadership and cross-functional collaboration. Responsibilities include conceptualizing and executing innovative educational programs, spearheading design initiatives, and collaborating with stakeholders to enhance learning experiences. Proficiency in digital design tools, curriculum development expertise, and a commitment to inclusive, student-centered approaches are essential. The ideal candidate will demonstrate adaptability, problem-solving acumen, and a dedication to advancing educational equity through innovative practices.
Collaborate with software and business teams to develop a cutting-edge Academy for Jazz Stars, leveraging “Edtech” solutions such as WhatsApp-native learning and AI.
Develop and implement customized technical and foundational business and entrepreneurship programs uniquely designed for rural communities across Africa.
Ensure content aligns with cultural nuances across diverse audiences, carefully considering linguistic differences, gender dynamics, community trust levels, and local institutional frameworks.
Manage and lead capacity-building initiatives designed to equip Jazz Stars with the necessary skills and tools to thrive as community leaders and entrepreneurs.
Program execution, technical instruction, and performance assessment are integral components of this role. The position necessitates the ability to deploy initiatives effectively, equip teams with essential technical competencies, and evaluate outcomes to ensure alignment with organizational objectives.
Deliver exceptional technical skills training programs to equip onboarding technicians, market expansion teams, and operations staff with advanced competencies.
To spearhead the development and execution of a certification program, ensuring personnel possess essential competencies prior to field deployment.
Measure and document the impact of training initiatives on critical business metrics, including revenue growth and operational error reduction, to evaluate their effectiveness.
Deliver strategic guidance and mentorship to facilitators and program managers, fostering their ability to independently execute impactful training initiatives.
Field Commitment: This role requires extensive travel, with a minimum of 75% time spent on-site at client locations, often involving overnight stays. The position demands flexibility to accommodate unpredictable schedules, including evenings, weekends, and holidays, to meet project deadlines and client needs. Candidates must be prepared to relocate temporarily or permanently as project assignments dictate.
Open to dedicating up to one-fifth of your schedule to on-site collaboration with field teams, verifying program efficacy and fostering robust adoption of the Jazz model.
Bachelor’s degree in Computer Science, Information Technology, or a related field is required, with a minimum of three years of experience in software development or a similar technical role. Proficiency in programming languages such as Java, Python, or C++ is essential, along with experience with databases, APIs, and cloud services. Strong problem-solving skills and the ability to work collaboratively in a team environment are also critical. Familiarity with Agile methodologies and DevOps practices is preferred, as is knowledge of cybersecurity principles. Excellent communication skills and a dedication to continuous learning are expected.
Experience & Competencies:
Candidates should possess a proven track record in [relevant field/industry], demonstrating a minimum of [X years] in a comparable role. Essential competencies include strong analytical skills, exceptional communication abilities, and proficiency in [specific tools/technologies]. The ideal candidate will exhibit leadership qualities, adaptability in dynamic environments, and a commitment to continuous professional development. Additionally, expertise in [specific process/area] and a track record of achieving measurable results are highly desirable.
A bachelor’s degree is required, preferably in Business, Entrepreneurship, International Development, Adult Education, Organizational Development, Instructional Design, or a closely related field; a master’s degree or relevant certification would be advantageous.
With a minimum of ten years of hands-on experience in Learning & Development, Talent Strategy, or Functional Enablement, we seek professionals who have cultivated expertise within a dedicated business unit or through entrepreneurial ventures (such as sales, operations, or business ownership). Ideal candidates will demonstrate a strong track record in designing, implementing, and scaling comprehensive learning ecosystems.
With a minimum of five years in a leadership role, you should demonstrate not only proficiency in team management but also a strong ability to drive the vision, oversee the budget, and develop the long-term strategic roadmap for a learning function.
With a minimum of three years of hands-on experience in rural Sub-Saharan Africa or frontier markets, candidates must demonstrate profound cross-cultural competence and the capacity to tailor programming to the unique frontline realities of these regions.
Proven expertise in developing impactful learning programs, with a preference for initiatives tailored to rural frontline teams.
Proven expertise in human-centered design methodologies, emphasizing the creation of customized, forward-thinking solutions over the implementation of generic, pre-packaged software.
A strong aptitude for data analysis, evidenced by a track record of leveraging metrics to enhance programming efficiency and align technical efforts with overarching business objectives.
Demonstrated expertise in collaborating with senior leadership to oversee international financial planning and vendor relationships, while fostering the growth and capability development of training delivery teams.
We seek a self-driven, entrepreneurial individual who thrives in dynamic settings, excels at building systems from scratch, and embraces hands-on learning while guiding a team toward shared success. Ideal candidates will bring prior experience in a rapidly expanding startup environment.
You are strongly encouraged to submit your application for this opportunity, as it presents an ideal chance to advance your career in a dynamic and innovative environment. The role offers the chance to engage with cutting-edge projects and contribute meaningfully to the organization’s strategic objectives. By joining our team, you will benefit from professional development opportunities, collaborative culture, and competitive compensation package. If you possess the required qualifications and are passionate about making a positive impact, this position could be an excellent fit for your career growth.
Join us during one of Jazz’s most dynamic growth phases, where we transition from proven success to accelerated expansion. Your contributions will play a pivotal role in shaping our teams, fostering our culture, and amplifying our long-term influence, positioning you at the forefront of impactful systems development and rapid organizational scaling.
Collaborate with a global team spanning Canada, China, Tanzania, Nigeria, Kenya, Uganda, and the United States, broadening your expertise through firsthand experience in diverse markets, varied leadership approaches, and international teamwork—all of which will significantly enhance your career development.
Must possess proficiency in a range of essential competencies, including but not limited to technical expertise, problem-solving abilities, and strong communication skills. Candidates should demonstrate a solid background in relevant methodologies and tools, with a proven track record of delivering high-quality results. The ideal applicant will exhibit adaptability, attention to detail, and the capacity to collaborate effectively within a team dynamic. Prior experience in similar roles is preferred, along with a commitment to continuous learning and professional growth.
Designing programs tailored for frontier markets involves crafting strategic initiatives to address the unique economic, social, and infrastructural challenges of these regions. This role requires a deep understanding of volatile environments, emerging trends, and resource constraints, along with the ability to develop scalable solutions that drive sustainable growth. Key responsibilities include conducting thorough market analyses, collaborating with cross-functional teams to align program objectives with local needs, and designing innovative interventions that leverage limited resources effectively. Strong analytical skills, cultural adaptability, and a results-driven mindset are essential to navigate the complexities of frontier markets and deliver impactful outcomes.
You will be responsible for overseeing vendor relationships and ensuring strict adherence to allocated budgets. This includes negotiating contracts, monitoring expenditures, and maintaining accurate records of financial transactions. Additionally, you will evaluate vendor performance, address any discrepancies, and implement cost-saving measures where feasible. Your role requires meticulous attention to detail, strong analytical skills, and the ability to collaborate effectively with cross-functional teams to achieve organizational objectives.
Edtech innovator & developer specializing in low-bandwidth content delivery.
An executive coach and people developer specializes in enhancing leadership capabilities and fostering professional growth within individuals and teams. This role involves assessing performance gaps, designing tailored development plans, and providing ongoing mentorship to cultivate high-potential talent. Responsibilities include conducting one-on-one coaching sessions, facilitating leadership workshops, and measuring progress through structured feedback mechanisms. The ideal candidate should possess a proven track record in leadership development, strong interpersonal skills, and the ability to inspire behavioral change. A background in psychology, business, or human resources, along with relevant certifications, is preferred.
Seeking a dynamic individual with a forward-thinking and inventive approach to problem-solving. The ideal candidate will demonstrate a strong capacity for creativity and initiative, driving progress through novel ideas and strategic thinking. This role values adaptability and a proactive stance in identifying and capitalizing on opportunities to enhance operational effectiveness and foster growth.
Seasoned professionals with expertise in cultivating leadership talent across international markets are invited to apply for a pivotal role in guiding organizational growth through strategic talent management. This position focuses on designing and implementing leadership development initiatives that align with global business objectives, ensuring the cultivation of high-potential leaders capable of driving sustainable success in diverse cultural and operational contexts. Ideal candidates will possess a deep understanding of executive coaching, succession planning, and cross-border leadership dynamics, along with a track record of fostering inclusive environments where diverse leadership teams can thrive.
Impact measurement is driven by data, ensuring rigorous analysis and evidence-based insights to evaluate effectiveness and drive continuous improvement.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
