We are seeking a highly motivated professional to join our team in the capacity of [Job Title]. The successful candidate will be responsible for [primary responsibility 1], [primary responsibility 2], and [primary responsibility 3], while ensuring adherence to [key requirement or standard]. This position demands strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams. Additionally, the role requires proficiency in [specific tool or software], along with a minimum of [X years] of relevant experience in [industry or field]. The ideal candidate will demonstrate exceptional communication abilities, both written and verbal, to convey complex information clearly and concisely.
The Lead, Merchant KYC Support oversees the strategic and operational implementation of Know Your Customer (KYC) processes throughout the organization. This role involves directing a team of KYC Support Officers, supervising merchant onboarding procedures, ensuring adherence to regulatory standards, and maintaining the accuracy of customer due diligence measures.
The position demands a robust grasp of Know Your Customer (KYC) policies, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to collaborate across departments to uphold a resilient risk management strategy and mitigate financial crime risks.
Manages and oversees the primary duties and functions essential to the role. Ensures all critical tasks are completed efficiently and in compliance with established standards and protocols. Develops and implements strategies to enhance performance, productivity, and overall operational effectiveness. Collaborates with cross-functional teams to align objectives, resolve challenges, and drive cohesive project execution. Maintains accountability for achieving key performance indicators and meeting organizational goals. Provides guidance, mentorship, and support to team members to foster professional growth and development. Monitors progress through regular assessments and adjusts workflows as needed to optimize outcomes.
Offer strategic direction, mentorship, and hands-on supervision to the KYC Support team, guaranteeing prompt and precise execution of onboarding and periodic review responsibilities.
Conduct thorough evaluations of high-risk client files and associated risk assessments, then escalate intricate cases and recommendations to senior management for final endorsement.
Responsible for enhancing and managing due diligence workflows, validating documentation, and establishing risk classification standards on an ongoing basis.
Oversee the prompt completion of scheduled, trigger-based, and event-driven client reviews to ensure compliance with regulatory requirements.
Guarantee the precision of data and meticulous maintenance of all Knows Your Customer (KYC) documentation, as well as the integrity of associated audit trails.
Serve as the primary contact point for internal stakeholders to address and resolve issues related to KYC documentation or onboarding obstacles.
Work in partnership with the Compliance, Risk, Data & Document Management, and Customer Success teams to integrate KYC support within overarching risk management frameworks.
Monitor regulatory developments and evolving KYC compliance mandates, analyzing their potential impact on organizational protocols and advising on necessary procedural modifications to ensure alignment with current standards.
Facilitate the creation and implementation of KYC-focused training initiatives for both the team and key cross-functional partners.
Prepare regular reports on performance metrics and risk exposure to support management in making informed decisions.
Requirements
A bachelor’s degree in Law, Finance, Business Administration, or a closely related field is required for this position.
With a minimum of four to six years of demonstrated expertise in Know Your Customer (KYC) procedures, client onboarding processes, compliance frameworks, or risk management strategies, candidates are encouraged to apply.
Accomplished professionals with a proven ability to lead and develop teams within financial services or fintech organizations are encouraged to apply. Candidates should demonstrate a strong background in team management or mentorship, acquired in a dynamic financial or technology-driven setting.
A solid grasp of business account onboarding processes and the documentation requirements for small and medium-sized enterprises (SMEs) as well as corporate clients is essential.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) standards, Central Bank of Nigeria (CBN) Know Your Customer (KYC) guidelines, and Financial Action Task Force (FATF) recommendations, is strongly advantageous.
Proficient in analytical reasoning, professional communication, and stakeholder engagement are essential.
A strong background in Know Your Customer (KYC) systems and associated tools is highly beneficial.
Attention to detail and capacity to thrive in a high-pressure setting are essential attributes for this role.
What constitutes success in this role involves delivering measurable results aligned with organizational objectives, fostering a collaborative work environment, and consistently exceeding performance benchmarks. Achieving success requires a proactive approach to problem-solving, the ability to adapt to changing priorities, and a commitment to continuous improvement. Additionally, success is demonstrated through effective communication with stakeholders, maintaining high standards of professionalism, and contributing to the overall growth and success of the team.
Ensure merchant accounts undergo thorough, risk-focused evaluations and are onboarded promptly and precisely.
Strengthen the organization’s risk management framework by maintaining compliance with the latest Know Your Customer (KYC) regulatory standards and ensuring their strict enforcement.
Ensure strict adherence to compliance standards and audit protocols by meticulously monitoring processes to prevent breaches and exceptions.
Streamline the onboarding and review processes to enhance efficiency without compromising quality standards, thereby reducing overall turnaround times.
Develop a highly skilled and adaptable KYC support team by providing ongoing coaching and mentoring initiatives, ensuring continuous professional growth and operational excellence.
Demonstrate a commitment to ensuring exceptional satisfaction among internal stakeholders who depend on KYC support services.
What We Can Offer You
We foster a culture where our employees are our top priority, emphasizing the importance of their well-being. Our organization thrives on inclusivity, ensuring every team member’s perspective is valued and heard. We cultivate a supportive environment where colleagues actively look after one another, and we remain steadfast in our commitment to humanity.
Our organization prioritizes a culture of continuous learning and development, placing significant emphasis on knowledge sharing and training initiatives.
You will be provided with a competitive salary, a pension plan, comprehensive health insurance coverage, an annual performance bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
