We are seeking an experienced professional to join our team, responsible for overseeing key operational functions and driving strategic initiatives to enhance organizational performance. The ideal candidate will possess a proven track record in [specific field or industry], along with strong leadership and analytical capabilities. Key responsibilities include managing cross-functional teams, optimizing workflows, and ensuring alignment between departmental goals and company objectives. Additionally, the role requires proficiency in [specific tools or software], excellent communication skills, and the ability to adapt to evolving business challenges. A bachelor’s degree in [relevant field] or equivalent experience is mandatory, while advanced certifications or prior managerial experience are highly desirable.
The Lead, Merchant KYC Support oversees the strategic and operational execution of Know Your Customer (KYC) initiatives throughout the organization. Key responsibilities include directing a team of KYC Support Officers, supervising merchant onboarding procedures, ensuring adherence to regulatory standards, and maintaining the integrity of customer due diligence protocols.
This position demands expertise in Know Your Customer (KYC) regulations, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to collaborate across departments to uphold robust risk management practices and mitigate financial crime risks.
Manages and oversees the fundamental duties essential to the role, ensuring alignment with organizational objectives. Responsible for executing key tasks that drive operational success, including coordinating team activities, monitoring progress toward goals, and addressing any challenges that may arise. Serves as a central point of accountability for assigned projects, maintaining clear communication with stakeholders to facilitate transparency and efficiency. Additionally, evaluates performance metrics to identify areas for improvement and implements necessary adjustments to optimize outcomes. This position requires a proactive approach to problem-solving, strong leadership capabilities, and the ability to adapt to evolving priorities while maintaining high standards of quality and accountability.
Offer strategic direction, mentorship, and day-to-day supervision to the KYC Support team, guaranteeing the timely and precise fulfillment of onboarding and periodic review responsibilities.
Conduct thorough evaluations of high-risk client files and associated risk assessments, subsequently elevating intricate cases and recommendations to senior management for definitive authorization.
Responsible for leading ongoing enhancements to due diligence workflows, document validation procedures, and risk classification frameworks.
Facilitate the prompt completion of recurring, trigger-activated, and occasion-driven client assessments while ensuring adherence to regulatory requirements.
To maintain the integrity of data and uphold meticulous record keeping standards, diligently verify the accuracy of all KYC-related documentation and audit trails.
Serve as the primary escalation point for internal stakeholders encountering KYC documentation or onboarding-related obstacles, facilitating timely resolution of issues.
Collaborate effectively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support integrates seamlessly with broader risk management frameworks.
Monitor regulatory developments and evolving KYC (Know Your Customer) mandates, evaluating their impact on current protocols and advising on necessary adjustments to internal policies and processes.
Facilitate the creation and implementation of KYC-focused training programs for both the team and applicable cross-functional partners.
Prepare periodic performance and risk exposure reports to support management in making informed decisions.
Must possess a Bachelor’s degree in Computer Science, Information Technology, or a closely related field; proficiency in programming languages such as Python, Java, or C++; at least three years of hands-on experience in software development; strong problem-solving skills and the ability to work both independently and collaboratively in a team environment; excellent communication skills for effectively conveying technical concepts to non-technical stakeholders; familiarity with agile development methodologies and version control systems like Git; experience with cloud platforms (e.g., AWS, Azure) is preferred.
A bachelor’s degree in Law, Finance, Business Administration, or a comparable field is required for this position.
With a minimum of four to six years of specialized experience in areas such as Know Your Customer (KYC) processes, client onboarding, compliance frameworks, or risk management, the ideal candidate will bring a strong background in these critical functions.
Seasoned professionals with a background in leadership or mentorship within financial services or fintech enterprises are encouraged to apply. Demonstrated success in guiding and developing teams in these specialized sectors is essential.
Requires a solid grasp of business account onboarding processes and the specific documentation requirements for small and medium-sized enterprises (SMEs) as well as corporate clients.
A strong understanding of relevant regulatory frameworks—such as Anti-Money Laundering (AML) standards, the Central Bank of Nigeria’s Know Your Customer (KYC) Guidelines, and Financial Action Task Force (FATF) Recommendations—is strongly preferred.
Proven expertise in analytical thinking, effective communication, and stakeholder engagement is required.
Proficiency in Know Your Customer (KYC) systems and tools is preferred.
Detail-oriented professional with a capacity to thrive amid dynamic, high-pressure settings.
Success is defined by consistently delivering high-quality results, driving measurable business growth, and fostering innovation within cross-functional teams. The ideal candidate will excel in a fast-paced environment, demonstrate strong problem-solving skills, and maintain a proactive approach to overcoming challenges. They will effectively communicate complex ideas, build strategic partnerships, and ensure alignment with organizational goals. Additionally, they will prioritize customer satisfaction while optimizing operational efficiency and contributing to long-term strategic planning.
Effectively onboard merchants in a timely and precise manner while conducting thorough risk-based evaluations of their accounts.
Enhance the organization’s risk management framework by maintaining strict compliance with the latest Know Your Customer (KYC) regulatory requirements.
Ensure strict adherence to compliance standards by meticulously overseeing processes to prevent breaches and eliminate audit exceptions.
Enhance the efficiency of the onboarding process and review cycles without compromising the established quality benchmarks.
Develop a highly skilled and adaptable KYC support team by implementing ongoing coaching and training initiatives.
Consistently deliver exceptional support services to internal stakeholders to ensure sustained satisfaction and operational excellence in KYC processes.
What We Can Offer You
We foster a culture that values our employees as our top priority, emphasizing their well-being at every level. Our organization is designed to ensure every team member’s perspective is valued, and we cultivate an environment of mutual support. At our core, we remain grounded in humanity.
We foster a culture of continuous learning and professional development, prioritizing knowledge exchange and skills enhancement through structured training initiatives.
You will be offered a competitive salary, a pension plan, comprehensive health insurance, an annual performance bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
