Job Summary
We are in search of a detail-oriented and proactive Laundry Manager to lead daily laundry operations, provide supervision to staff, uphold quality standards, and deliver exceptional customer service.
A strong candidate for this position will demonstrate sharp attention to detail, a proactive mindset, and the capacity for leadership, along with an eagerness to grow professionally.
Oversee a range of critical duties, including managing team projects, ensuring seamless communication among stakeholders, and maintaining adherence to established policies and procedures. Analyze performance metrics to identify areas for improvement, develop strategic initiatives to enhance productivity, and mentor team members to foster professional growth. Additionally, prepare comprehensive reports to track progress, address operational challenges, and align workflows with organizational objectives. This role demands a proactive approach, exceptional problem-solving abilities, and a strong commitment to achieving measurable results.
Oversee the daily execution of laundry operations to ensure efficient and effective functioning of the facility.
Oversee and mentor the laundry team, providing continuous guidance and assistance to ensure optimal performance and development.
Maintain rigorous quality standards and meet deadlines for service delivery.
Track and manage inventory levels as well as laundry supplies to ensure adequate stock for operational needs.
Address customer inquiries and resolve issues with a high level of professionalism and efficiency.
Ensure compliance with cleanliness, safety, and operational standards at all times.
Compile routine operational reports and maintain accurate records to document daily activities and processes.
The ideal candidate will possess a bachelor’s degree in a relevant field and a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard software tools and the ability to analyze complex data sets are essential. Strong problem-solving skills, meticulous attention to detail, and the capacity to work both independently and collaboratively are required. Excellent communication abilities, both written and verbal, are necessary to convey findings and recommendations effectively. Familiarity with project management methodologies and a commitment to continuous learning are also expected.
A Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) is required.
Exceptional organizational abilities and excellent communication skills are required.
Proven capacity to guide a team effectively and resolve complex challenges with strategic insight.
Proficient in utilizing standard computer software and applications with a high degree of efficiency.
Professional experience in hospitality, operations, or customer service, while beneficial, is not mandatory for this role.
Demonstrates proficiency in strategic planning, problem-solving, and decision-making to achieve organizational objectives. Exhibits strong leadership capabilities, fostering team collaboration and driving performance excellence. Possesses excellent communication skills, adept at conveying complex ideas clearly and persuasively. Maintains adaptability in dynamic environments, effectively managing change and uncertainty. Shows commitment to continuous learning and professional development, staying updated with industry trends and best practices.
Demonstrates the ability to guide teams, drive initiatives, and foster a collaborative and productive work environment. Provides direction, mentorship, and support to team members to ensure alignment with organizational goals. Facilitates effective communication, resolves conflicts, and empowers individuals to achieve their full potential.
Meticulous attention to detail is essential for effectively executing the duties associated with this role. Candidates must demonstrate a strong ability to identify discrepancies, verify accuracy, and ensure compliance with established standards and procedures. This includes carefully reviewing data, documents, and processes to maintain precision and reliability in all tasks. Strong organizational skills and a commitment to thoroughness are critical to success in this position.
We are seeking a dedicated Customer Service professional to deliver exceptional support to our valued clients. In this role, you will address inquiries, resolve issues promptly, and ensure a seamless customer experience. Responsibilities include handling complaints, processing orders, and providing detailed product information. Proficiency in communication, problem-solving skills, and familiarity with CRM systems are essential. Additionally, you must demonstrate patience, empathy, and a strong commitment to customer satisfaction. The ideal candidate will thrive in a fast-paced environment while maintaining a positive and professional demeanor.
Demonstrates exceptional proficiency in organizing, prioritizing, and executing tasks within designated timeframes; ensures timely completion of projects while maintaining high standards of quality and efficiency. Effectively allocates resources, balances competing demands, and adapts to shifting priorities without compromising performance or deadlines. Proven capability to leverage tools, techniques, and delegation strategies to optimize productivity and meet organizational goals.
Analytical thinkers with a proactive approach to resolving complex issues are sought to deliver innovative solutions. This role demands the capacity to dissect challenges methodically, identify underlying causes, and implement effective remedies to optimize outcomes. Candidates must demonstrate strong critical thinking skills, adaptability in dynamic environments, and a commitment to continuous improvement. Prior experience in troubleshooting technical, operational, or procedural obstacles is preferred, along with the ability to collaborate across teams to ensure sustainable resolutions.
Collaborative effort and the ability to work effectively with others are essential, fostering an environment where communication, cooperation, and mutual support drive shared success and innovation.
go to method of application
Qualified applicants who meet the criteria are encouraged to submit their CV to recruitment@domeoresources.org, ensuring the email subject includes both the job title and state.
Qualifications
BA/BSc/HND , OND
