Job Purpose
To cultivate enduring partnerships with the assigned customer portfolio represents the primary objective of this position.
This position is responsible for analyzing customer needs, developing strategic approaches to fulfill those requirements, and driving revenue growth for the organization.
The position is responsible for driving the sales of the company’s products and services within a specified line of business (LOB).
Delivers steady, profitable expansion in sales revenues within the line of business by implementing agreed-upon sales strategies.
Oversee and execute core responsibilities, including managing daily operations to ensure alignment with strategic objectives, leading cross-functional teams to drive project completion, and maintaining high standards of efficiency and accountability. Implement and monitor performance metrics to assess team productivity and identify areas for improvement, while fostering a collaborative work environment that supports innovation and continuous growth. Collaborate closely with senior leadership to align departmental goals with broader organizational initiatives, ensuring seamless integration and execution of key priorities.
Produce revenue by cultivating and closing deals across a designated client base while meeting or exceeding established sales quotas for the organization.
Leverage existing client relationships to uncover additional revenue opportunities by strategically positioning complementary products or enhanced solutions, thereby reinforcing the account management role through targeted up-selling and cross-selling initiatives.
Facilitates client meetings by ensuring active participation and alignment with project objectives.
Drafting proposals, bids, and quotes to meet client requirements and organizational standards.
Attend all scheduled sales meetings and, as needed, participate in technology exhibitions and trade shows.
Dedicate efforts to delivering outstanding customer satisfaction by actively engaging with clients and addressing their needs effectively.
Deliver customer feedback and oversee the resolution of any issues that arise, ensuring timely and satisfactory outcomes.
Responsible for managing and regularly updating customer contact information within the database.
Identify, manage, and escalate conflicts with clients when necessary. Resolve these issues promptly and professionally to maintain positive client relationships and ensure customer satisfaction.
Collaborate and align efforts with the sales team and colleagues from other departments involved in managing shared accounts.
Assess clients’ financial allocations to ensure alignment with project objectives and resource availability.
Consistently achieve established targets and meet specified deadlines for assigned accounts to ensure timely completion of all deliverables and maintain operational efficiency.
Key Result Area
To successfully meet or exceed the designated sales targets established for the Line of Business (LOB), ensuring alignment with organizational objectives and revenue goals.
Foster strong collaborative partnerships with colleagues to enhance team synergy and productivity.
We pride ourselves on maintaining a robust and satisfied client base, reflecting our commitment to delivering exceptional service and fostering long-term professional relationships.
Foster a collaborative and productive relationship between the sales and technical teams to drive cohesive outcomes.
Requirements
Requires a Bachelor’s degree in a relevant field and a minimum of three years of professional experience in a comparable role. Demonstrates proficient knowledge of industry standards, regulations, and best practices. Must possess strong analytical, problem-solving, and organizational skills. Excellent written and verbal communication abilities are essential for collaborating with cross-functional teams and stakeholders.
Requires at least four years of hands-on sales experience within the IT industry.
A bachelor’s degree in a relevant discipline is required.
A background in goal-oriented or performance-driven settings is highly advantageous.
Proficient understanding of industry regulations, standards, and best practices is essential. Familiarity with relevant software tools and technologies is required. Strong analytical and problem-solving abilities are needed to interpret complex data and address operational challenges. Excellent communication skills are necessary to convey information clearly and collaborate effectively with stakeholders. A commitment to continuous learning and staying current with advancements in the field is expected.
Market expertise is essential, requiring up-to-date insights into industry trends, competitive landscapes, and evolving customer needs to inform strategic decision-making and maintain a competitive edge.
Possesses a comprehensive understanding of products and solutions, ensuring accurate and detailed knowledge in their respective domains. Maintains up-to-date expertise through continuous learning and adaptation to evolving market trends. Applies this knowledge to address customer inquiries, resolve technical challenges, and deliver tailored recommendations that align with business objectives.
Proficiency in customer knowledge is essential to excel in this position. Candidates must demonstrate a comprehensive understanding of customer needs, preferences, and behaviors to deliver exceptional service. This role requires the ability to analyze customer data, identify trends, and apply insights to enhance customer satisfaction and loyalty. Strong interpersonal skills and a customer-centric approach are crucial for building and maintaining positive relationships with clients. Experience in customer service, market research, or related fields is highly valued.
The ideal candidate must possess a thorough grasp of competitive dynamics and market positioning. They should demonstrate expertise in analyzing competitive landscapes to inform strategic decision-making.
Proficient in Microsoft Office Suite, with strong skills in Word, Excel, and PowerPoint. Experience with project management tools such as Asana or Trello is preferred. Familiarity with CRM systems and data analysis is a plus. Excellent written and verbal communication abilities are essential. A minimum of three years in a related role is required, along with familiarity with industry regulations and compliance standards.
Negotiation skills involve the capacity to effectively engage in discussions, reach mutually beneficial agreements, and resolve conflicts through persuasive and strategic communication. These abilities are essential for building strong relationships, influencing decisions, and achieving optimal outcomes in both professional and personal contexts. Strong negotiators possess keen listening skills, emotional intelligence, and the ability to adapt their approach based on the situation and stakeholders involved. They are adept at identifying common ground, addressing objections, and finding creative solutions that satisfy all parties. Additionally, they maintain professionalism, remain composed under pressure, and demonstrate integrity throughout the process.
Proven ability to identify and pursue new business opportunities effectively.
Establishing strong professional relationships is essential, particularly in cultivating and refining key competencies. This involves actively engaging with stakeholders, peers, and mentors to foster mutual growth and collaboration. Through consistent interaction and transparent communication, the role emphasizes the development of trust and rapport, which are foundational to achieving long-term success in skill enhancement and career progression.
Demonstrates strong proficiency in active listening, ensuring clear comprehension of spoken information and fostering meaningful exchanges through attentive engagement and thoughtful responses.
Demonstrated proficiency in conveying ideas clearly and effectively, both verbally and in writing, is essential. The ability to articulate thoughts concisely and engage with diverse audiences is a key requirement for this role. Strong interpersonal skills and active listening are also necessary to ensure seamless collaboration and understanding among team members and stakeholders.
Effectively communicates ideas and information through clear, engaging, and well-structured presentations. Demonstrates the ability to tailor messages to diverse audiences, utilizing visual aids and storytelling techniques to enhance understanding and retention. Engages listeners through persuasive delivery and confident articulation of concepts, ensuring alignment with organizational goals and stakeholder needs.
Demonstrated proficiency in crafting clear, concise, and grammatically correct written communication is required, encompassing a variety of formats such as reports, emails, and documentation.
Relationship management skills involve effectively communicating, engaging, and maintaining strong connections with clients, stakeholders, or team members to foster trust and collaboration. This includes actively listening, understanding their needs, and addressing concerns promptly. Strong interpersonal abilities, negotiation prowess, and the capacity to build long-term partnerships are essential. Additionally, it requires adaptability in handling diverse personalities and situations while ensuring mutual benefit and satisfaction.
Demonstrates a strong enthusiasm and drive for sales.
Exceptional negotiation abilities are essential, requiring the capacity to influence decisions, resolve disputes, and reach mutually beneficial agreements with stakeholders at all levels. Candidates must demonstrate proficiency in strategic communication, conflict resolution, and persuasive techniques to secure favorable outcomes while maintaining professional relationships. Experience in high-stakes discussions, contract finalization, or cross-functional alignment is highly desirable.
Demonstrates strong leadership capabilities, guiding teams with clarity and decisiveness while fostering a collaborative environment that drives performance and innovation.
Submit your application by following the specified method outlined in the application instructions.
Qualified and enthusiastic candidates are encouraged to submit their CVs to apply@alfred-victoria.com, ensuring the subject line of the email includes the job title.
Qualifications
BA/BSc/HND
Experience Required
4 years
