Job Purpose
To cultivate enduring partnerships with the assigned customer portfolio is the core objective of this position.
This position involves analyzing customer needs, strategizing methods to fulfill those requirements, and ultimately driving revenue growth for the organization.
The position is responsible for driving the sales of the company’s offerings within a designated line of business (LOB).
Delivers steady, profitable expansion of sales revenues across the line of business by implementing approved sales strategies.
Oversee a range of critical duties, including the management of daily operations to ensure seamless workflow, the development and implementation of strategic initiatives to enhance productivity, and the coordination of cross-functional teams to achieve organizational objectives. Additionally, monitor performance metrics to identify areas for improvement, prepare comprehensive reports for senior leadership, and maintain compliance with industry regulations and company policies. Collaborate with stakeholders to align projects with business goals, provide mentorship and guidance to team members, and foster a culture of continuous improvement and innovation.
Develop and expand revenue streams by securing new business and maintaining relationships within a designated portfolio of clients, ensuring consistent attainment of the company’s sales objectives.
Leverage existing client relationships to uncover additional sales opportunities, ensuring sustained engagement through strategic up-selling and cross-selling initiatives.
You will participate in client meetings, contributing to discussions and ensuring alignment with their objectives. Your role includes engaging with clients to understand their needs, providing updates on project progress, and addressing any concerns they may have.
The task involves compiling proposals, bids, and price quotes.
Attend all scheduled sales meetings and actively take part in them, while also fulfilling the requirement to participate in relevant technology exhibitions and trade shows as needed.
Dedicate effort to delivering outstanding customer service, fostering positive interactions with clients to uphold high levels of satisfaction.
Gather and analyze customer feedback, addressing any concerns or issues to ensure complete resolution.
Oversee and refresh customer contact information to ensure accuracy and completeness.
Identify, manage, and escalate client conflicts as needed, while developing effective solutions to resolve disputes promptly and professionally.
Collaborate and liaise with the sales team and colleagues across other departments who are engaged on the same client account.
Determine clients’ financial allocations and establish budget parameters to guide project planning and resource allocation.
Achieve predetermined objectives and adhere to established timelines for assigned accounts.
Key Result Area
Ensuring the achievement of the Line of Business’s sales targets stands as a primary objective, necessitating strategic planning, diligent execution, and continuous performance monitoring to meet established goals effectively.
Foster strong collaborative relationships with colleagues to ensure effective teamwork and a positive work environment.
We maintain a robust and satisfied client portfolio, reflecting our commitment to delivering exceptional service and fostering long-term relationships with those we serve.
A seamless and productive collaboration between the sales and technical teams is essential.
Requirements
Applicants must meet specific qualifications encompassing both professional experience and educational attainment. Candidates should hold a relevant degree in a pertinent field, such as [insert field if applicable], from an accredited institution. Additionally, a minimum of [X years] of hands-on experience in [relevant industry or role] is required, with proficiency in [specific skills or tools]. Prior involvement in [specific tasks or projects] is highly advantageous, as is familiarity with [industry standards or regulations]. Exceptional analytical, problem-solving, and communication abilities are essential to excel in this role.
With a minimum of four years of hands-on sales experience within the IT industry, you will bring a proven track record of driving revenue and fostering client relationships in a dynamic market environment.
A bachelor’s degree in a relevant discipline is required.
In a results-oriented setting, prior experience proves highly beneficial.
A solid understanding of the specified domain or field is essential, along with familiarity with relevant tools, technologies, or methodologies pertinent to the role. Candidates must demonstrate proficiency in key concepts and possess the ability to apply knowledge effectively in practical scenarios. Relevant certifications, academic qualifications, or hands-on experience may also be required, depending on the position’s demands.
Possesses comprehensive understanding of market dynamics, trends, and competitive landscape to inform strategic decision-making and identify growth opportunities.
Possesses a comprehensive understanding of product and solutions portfolios, including their features, benefits, and applications. Demonstrates the ability to articulate technical details clearly and effectively to both technical and non-technical stakeholders. Stays current with industry trends, competitive offerings, and evolving customer needs to provide strategic insights. Serves as a trusted advisor to customers, partners, and internal teams by offering tailored recommendations that align with their specific requirements.
We prioritize deep understanding of customer needs and behaviors to drive informed decision-making and enhance service delivery. This involves analyzing customer data, gathering insights through various channels, and applying findings to improve products, communications, and overall customer experience. Strong analytical skills and a customer-centric mindset are essential for effectively interpreting feedback and anticipating evolving demands.
The candidate must possess a deep understanding of the competitive landscape. They are expected to analyze market trends, identify key competitors, and evaluate their strategies to maintain a strong position. Additionally, they should leverage this competitive intelligence to inform strategic decision-making and enhance organizational performance. Strong analytical skills and business acumen are essential for success in this role.
Skill Requirements include proficiency in project management software such as Asana or Trello, along with strong analytical and problem-solving abilities. Candidates must demonstrate excellent organizational skills to manage multiple priorities and deadlines effectively. Exceptional written and verbal communication skills are essential for collaborating with cross-functional teams and stakeholders. A minimum of three years of experience in a related role is required, and familiarity with data analysis tools like Excel or Tableau is highly preferred. Additional qualifications include a bachelor’s degree in Business Administration, Computer Science, or a related field, and the ability to work independently with minimal supervision.
Proven ability to negotiate effectively and persuasively, ensuring mutually beneficial outcomes while maintaining strong professional relationships.
Proven ability to identify and pursue potential opportunities effectively.
Proficient in establishing strong interpersonal connections through demonstrated expertise and collaborative engagement.
Proficient in attentive listening, ensuring comprehension of spoken information and demonstrating sensitivity to speaker nuances.
Proficient in conveying ideas clearly and articulately, both verbally and in writing, with a strong command of professional communication standards.
Exceptional presentation abilities are required, encompassing the capacity to articulate ideas clearly and confidently in both formal and informal settings. Proficiency in structuring content, engaging diverse audiences, and utilizing visual aids effectively is essential. Candidates must demonstrate strong public speaking skills, including the ability to adapt delivery based on audience feedback and maintain composure under pressure. Experience in presenting complex information in an accessible manner is highly valued.
Proficient written communication abilities are required.
Proven ability to foster and maintain strong, collaborative relationships with stakeholders, clients, and team members is essential. Success in this role requires excellent interpersonal skills to navigate diverse professional interactions effectively.
A demonstrated enthusiasm for sales and revenue generation is essential for this role.
Proven ability to negotiate effectively, ensuring mutually beneficial outcomes while maintaining strong professional relationships. Skilled in handling complex discussions, resolving conflicts, and securing advantageous terms. Capable of adapting strategies to diverse stakeholders and situations, with a track record of achieving favorable agreements.
Exceptional leadership abilities, encompassing the capacity to inspire and guide teams towards achieving strategic objectives while fostering a collaborative and high-performance culture. Strong decision-making skills, with the ability to assess complex situations and drive results under pressure. Proven track record of effectively managing cross-functional teams, resolving conflicts, and motivating individuals to exceed performance expectations. Excellent communication skills to articulate vision, provide clear direction, and maintain alignment with organizational goals.
Interested applicants are requested to submit their applications using the prescribed method of application.
Interested and eligible candidates are invited to submit their CV to apply@alfred-victoria.com, with the job title included in the email’s subject line.
Qualifications
BA/BSc/HND
Experience Required
4 years
