Job Summary
A highly skilled Front Office/Receptionist with at least three years of relevant experience in the front office of a well-regarded hotel or service apartment is urgently needed.
Oversee daily operations to ensure smooth workflow and adherence to established protocols. Develop and implement strategic plans aimed at enhancing productivity and efficiency across various departments. Monitor team performance, providing constructive feedback and guidance to foster professional growth. Collaborate with cross-functional teams to align goals and streamline processes. Ensure compliance with industry regulations and company policies while maintaining high standards of quality and service. Analyze operational data to identify trends and opportunities for improvement, recommending data-driven solutions to senior leadership.
Greet and assist guests during both their arrival and departure, ensuring all interactions align with the company’s established protocols and service benchmarks.
Provide guests with comprehensive guidance regarding room amenities, available utilities, and local attractions to enhance their stay experience.
Deliver outstanding customer service consistently, handling all incoming calls and emails with both efficiency and effectiveness.
Maintain open communication with the Manager regarding any issues or concerns that may arise.
Accurately processing a substantial volume of reservations and meticulously documenting any special requests ensures seamless service delivery and customer satisfaction.
Serve as a dedicated brand ambassador, actively promoting and enhancing the value of the property’s amenities through strategic upselling initiatives.
Accurate and compliant billing processes are maintained in strict adherence to the Company’s established standards and procedures.
Responsibilities include managing bookings and cancellations through phone, email, or in-person interactions, with all details subsequently documented in the computer system.
Responds to inquiries regarding facility details, local transportation options, points of interest, and entertainment venues, providing accurate and helpful information to ensure a positive experience for visitors and guests.
Leveraging exceptional sales abilities, you will actively market supplementary hotel offerings and amenities to enhance guest experiences and maximize revenue opportunities.
Managing special requests—including room service orders, arranging taxis, and setting wake-up calls—falls within the scope of responsibilities for this position.
Responsible for relaying messages to guests and collecting mail for dispatch, ensuring timely and accurate communication and postal handling.
Gently escalate any guest-related concerns or issues to the designated staff member best equipped to address them.
Greet and welcome new guests warmly upon their arrival, ensuring a smooth and efficient check-in process.
During the check-in process, guests will be informed of all relevant policies to ensure a smooth and compliant experience.
Verify that guests’ payment methods are valid and accepted.
Furnish guests with their room keys and provide clear, concise directions to their respective accommodations.
Responsible for accurately documenting and updating guest room reservation details in the system.
Prepare and present itemized invoices for guests, ensuring accurate calculation and posting of all applicable charges.
We ensure guests receive additional amenities such as extra pillows, roll away beds, and complimentary toiletries to enhance their comfort during their stay.
Craft and dispatch communications to guests, ensuring all information is conveyed accurately and promptly.
Prepare incident reports, daily activity logs, and any additional documentation as requested by management to ensure accurate record-keeping and compliance with organizational standards.
Reserve and manage the booking of conference rooms to ensure availability and proper allocation for various meetings and events.
Provide support for various administrative and clerical duties as required.
Consistently exhibit an optimistic and professional demeanor in all interactions and situations.
Assist guests in connecting to the internet and accessing Wi-Fi services efficiently, ensuring a seamless online experience during their stay.
Ensure strict adherence to all hotel policies and operational guidelines to maintain a consistent and orderly environment.
Monitor and report any instances of improper behavior or guest misconduct to management immediately.
Promptly notify the appropriate authorities in the event of an emergency.
Maintain a clean and organized front desk and reception area at all times.
Any other assignment.
Requirements
The successful candidate must hold an Ordinary National Diploma (OND), Higher National Diploma (HND), or a Bachelor of Science (B.Sc.) degree in a field of relevance.
A certificate in hospitality management along with proficiency in front office hospitality software solutions will enhance your qualifications.
Reside close to GBA, Ojodu Berger, Agee, and the IKEA Axis.
We kindly request that you apply using the designated method outlined for submissions.
Qualified applicants are encouraged to submit their resumes via email to hr.dmholdingslimited@gmail.com, with the subject line clearly indicating both the job title and your location.
Qualifications
BA/BSc/HND , OND , Professional Certificate
