Responsibilities include overseeing daily operations, managing team performance, and ensuring adherence to company policies and procedures. The role requires collaborating with cross-functional departments to drive project completion, analyzing workflows to identify efficiency improvements, and maintaining accurate records of operations and expenditures. Additionally, the position involves mentoring staff, resolving conflicts, and fostering a positive work environment to enhance productivity and employee engagement.
Supervise the overall operations of all three restaurant locations, ensuring seamless coordination of activities ranging from quality control and production to sales, staff management, restaurant ambiance, cleanliness, and hygiene standards.
Oversee daily sales performance across all outlets and verify that Shift Managers fulfill their assigned responsibilities with precision.
Implementing policies and processes while ensuring strict adherence to all applicable regulations, including those pertaining to food safety and hygiene standards.
We offer comprehensive development training for staff members to enhance their skills, which involves creating a training calendar and arranging essential courses for both front office and production teams.
Respond to escalated customer complaints with a high standard of professionalism and efficiency. Address each issue thoroughly to ensure resolution and maintain positive customer relations.
Craft strategic plans and operational tactics to consistently meet and surpass daily sales objectives across all retail locations.
Ensure that kitchen staff accurately delivers products in alignment with both customer orders and established company standards.
Devise and execute strategies to elevate customer satisfaction by delivering exceptional service.
Regularly inspect the production floor, inventory areas, and front office to verify that all staff members adhere to regulatory requirements.
Responsibilities include addressing and resolving disciplinary matters, escalating issues to Human Resources when necessary.
To develop strategies aimed at minimizing waste and reducing production costs.
To monitor local competitors and devise strategies aimed at customer retention, including the execution of marketing initiatives and inventive promotional campaigns.
Oversee the rollout and execution of local sales growth initiatives.
Established professionals with a minimum of five years of hands-on experience in the relevant field are required for this role. A bachelor’s degree in a related discipline is mandatory, alongside proficiency in industry-specific software and tools. Candidates must demonstrate strong analytical abilities, exceptional organizational skills, and the capacity to work both independently and collaboratively. Familiarity with regulatory compliance standards and best practices is essential. Excellent communication skills, both written and verbal, are critical for interacting with stakeholders and conveying complex information effectively. Additionally, prior leadership experience is preferred, as the position involves supervising junior team members and driving project outcomes.
A bachelor’s degree in Marketing, Hospitality, Business Administration, or a closely related discipline is required.
Seeking a candidate with at least five years of leadership experience in the fast food industry, demonstrated by a history of consistently surpassing sales targets.
Exceptional leadership capabilities and strong proficiency in resolving disciplinary matters are essential for this role.
Effective communication and strong, well-rounded skills are essential for success in this position.
Capable of effectively calming and resolving confrontational interactions with customers.
Demonstrates strong delegation skills and ensures thorough follow-through on assigned tasks.
Proficiency in Microsoft Excel and prior experience with class software are advantageous.
Must demonstrate adaptability in managing the coordination of three distinct restaurant locations simultaneously.
Interested and qualified individuals are encouraged to submit their applications via email to recruitment@jsixgroup.com, ensuring the job title and preferred location are included in the subject line.
Qualifications
BA/BSc/HND
Experience Required
5 years
