About the job
Proactively pursue outstanding invoices and overdue accounts through phone calls, email correspondence, and in-person visits to ensure timely resolution.
Conduct comprehensive credit risk assessments by reviewing new customer credit applications, scrutinizing financial documentation, and determining suitable credit limits.
Dispute resolution duties involve conducting thorough investigations into invoice discrepancies, short-payments, and billing disputes, then implementing effective solutions to expedite payment processing.
Post incoming payments and ensure precise reconciliation of customer accounts within enterprise resource planning (ERP) systems.
Prepare and present recurring aging reports while monitoring collection key performance indicators, including Days Sales Outstanding (DSO), for executive review.
Escalation responsibilities include executing collection protocols and promptly referring delinquent accounts to the Team Lead for further action.
Design and oversee a comprehensive credit control system in partnership with sales, marketing, finance, and executive leadership teams.
Develop and implement policies grounded in customer service excellence to guarantee timely payment submissions from clients.
Analyze customer credit reports, evaluate applications, and make approval or denial decisions while ensuring timely communication of outcomes to relevant staff members.
Responsibilities include collaborating with clients to establish mutually agreeable payment arrangements and determining appropriate loan parameters, including terms and conditions.
Responsibilities include maintaining accurate loan records, performing ongoing evaluations of the credit-control system, and initiating necessary adjustments to minimize delinquencies.
Please escalate any payment discrepancies relating to assigned customer accounts to the Team Lead or the relevant team without delay.
Monitor outstanding invoices and payments, enforcing established collections protocols to ensure timely resolution.
Enhance debt collection methodologies to optimize recovery outcomes and streamline operational efficiency.
Seeking a candidate with a strong proficiency in essential technical and interpersonal skills. Proficiency in [specific tools/software, e.g., Microsoft Office Suite, Python, or project management platforms] is required, along with the ability to communicate effectively in both written and verbal formats. The ideal applicant will demonstrate problem-solving capabilities, adaptability in dynamic environments, and a commitment to continuous learning. Attention to detail, time management, and collaborative teamwork are also critical attributes.
Demonstrates strong expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems.
Proficient in analyzing and interpreting complex datasets to extract meaningful insights, identify trends, and support data-driven decision-making, with a strong foundation in statistical methods and analytical tools.
Negotiation expertise is essential, requiring the ability to influence and secure favorable agreements through compelling argumentation and strategic persuasion. Candidates must demonstrate strong interpersonal skills, emotional intelligence, and the capacity to adapt their approach to various stakeholders and situations. Responsibilities include engaging with clients, partners, or internal teams to reach mutually beneficial solutions, resolving conflicts amicably, and maintaining professional relationships. Proficiency in negotiation tactics, active listening, and problem-solving is critical to achieving desired outcomes.
Skilled in conveying messages with diplomacy and discretion is essential. The position demands expertise in interpersonal interactions to navigate sensitive topics adeptly. Strong verbal and written communication abilities are required to engage with stakeholders effectively. Proficiency in maintaining confidentiality and exercising sound judgment in all exchanges is imperative. Candidates must demonstrate the capacity to articulate ideas clearly while fostering trust and collaboration among diverse groups.
Conflict resolution professionals must possess strong interpersonal skills and the ability to mediate disputes effectively. They are responsible for assessing the root causes of conflicts, facilitating open communication between parties, and developing mutually beneficial solutions. Additionally, they must maintain neutrality while guiding discussions toward resolution, documenting outcomes, and ensuring follow-up to prevent recurrence. Experience in psychology, human resources, or related fields is often required, along with proficiency in conflict resolution techniques and tools.
Meticulous attention to detail is essential for this role.
Qualifications
BA/BSc/HND
