Duties are overseen by the Manager of Service Delivery.
We are seeking a highly motivated professional to oversee and execute a diverse range of tasks, ensuring operational efficiency and adherence to organizational objectives. The role encompasses managing day-to-day activities, coordinating with cross-functional teams, and maintaining meticulous records to support decision-making processes. Additionally, the position requires thorough documentation of activities, adherence to regulatory standards, and proactive identification of opportunities for process improvement. Candidates must demonstrate strong analytical skills, exceptional organizational abilities, and the capacity to meet deadlines in a fast-paced environment.
Maintain and track the presales’ tracker sheet by updating, monitoring, and entering data for all installation, survey, trial/POC, and activation requests.
Daily and monthly reports must be prepared and submitted using the presales’ tracker sheet.
Handle account activations for newly established links, catering to both new and existing clients.
Work collaboratively with all stakeholders to facilitate the timely signing, submission, and documentation of contracts for every client.
Prepare and submit weekly handover reports detailing newly onboarded accounts, including Cooperate accounts, partners, resellers, and dealers, to the Account Management team.
The account department requires weekly reports detailing newly activated accounts.
The sales team must receive consistent reports detailing the progress of their Survey/Installation tasks, allowing them to stay informed about current statuses.
To manage and process service requests submitted by sales personnel or resellers, while ensuring the dissemination of pertinent information to them.
Ensure all executed contracts are organized and maintained within an efficient filing system.
Performs additional duties as directed by the Supervisor whenever required.
Requirements
The ideal candidate will possess a robust skill set aligned with key competencies essential for this role. Strong analytical and problem-solving abilities are crucial, enabling the effective resolution of complex issues. Exceptional communication skills, both written and verbal, are required to articulate ideas clearly and interact professionally with stakeholders at all levels. Proficiency in relevant software and tools, along with a commitment to continuous learning and adaptability, ensures the ability to thrive in dynamic environments. Prior experience in a similar position or industry is preferred, demonstrating a track record of success. The capacity to collaborate effectively within cross-functional teams while prioritizing tasks and managing deadlines is paramount. A proactive approach to identifying opportunities for improvement and innovation is highly valued.
Proficient in Microsoft Excel with extensive practical experience and expertise.
Detail-oriented and highly organized professional who ensures meticulous execution of tasks.
Proven ability to communicate effectively both verbally and in writing.
Proficiency in examining and deriving meaningful insights from data is required.
Possesses foundational understanding of wired and wireless networking technologies, including local area networks (LAN) and wireless local area networks (WLAN) infrastructures.
To initiate the application process, please follow the provided method of submission. This may involve clicking a designated link, uploading the required documents to an online portal, or submitting through a specified email address. Ensure all materials are complete and adhere to the outlined instructions to avoid any delays in processing your application.
Qualified and enthusiastic applicants are invited to submit their curriculum vitae by emailing recruitment@cobranet.ng, with the position title clearly indicated in the subject line of the correspondence.
Qualifications
BA/BSc/HND
