Role Summary
Account Personnel will handle customer tickets and provide timely responses to emails. Serving as the primary liaison for client inquiries, you will ensure issues are addressed promptly and with professionalism.
Oversee and execute core functions essential to the role, including leading key projects, analyzing performance metrics, and ensuring alignment with organizational objectives. Collaborate with cross-functional teams to drive initiatives forward, identify process improvements, and maintain high standards of efficiency and accuracy. Develop and implement strategic plans, monitor progress, and provide actionable insights to senior leadership to support data-driven decision-making. Serve as a liaison between departments, fostering clear communication and coordination to optimize workflows and achieve collective goals. Execute other duties as assigned to contribute to the overall success and growth of the organization.
Responsibilities include logging, monitoring, and resolving customer tickets through our dedicated support platform.
Proactively identify and elevate unresolved issues to the appropriate team for prompt resolution.
Respond to all customer and account-related emails promptly in accordance with the established SLA. Ensure replies are delivered with clarity, precision, and professional courtesy.
Investigating complaints, payment discrepancies, and account-related inquiries constitutes the primary responsibility. Each concern must be thoroughly examined and followed up on until a resolution is achieved, and the matter is formally closed.
Maintain comprehensive documentation by recording every interaction and updating customer account notes as necessary.
Collaborate with finance, technical, and operations teams to address and resolve interdepartmental challenges efficiently.
Responsibilities include compiling and submitting weekly reports that detail ticket volume, resolution time, and recurring issues.
Candidates must hold a Bachelor’s degree in a relevant discipline or possess commensurate professional experience. Proficiency in industry-standard software and tools, along with strong problem-solving capabilities, is essential. Excellent communication and organizational skills are required to collaborate effectively with cross-functional teams. Prior experience in a similar role or industry is highly desirable.
HND or B.Sc. in Accounting, Business Administration, or a closely related discipline is required, with a minimum of 1–2 years of hands-on experience in customer support, account management, or helpdesk roles. Exceptional written communication abilities and refined email etiquette are essential, complemented by strong proficiency in Microsoft Excel and Google Sheets.
Proven ability to analyze issues critically and maintain meticulous accuracy in all tasks. Excellent written communication skills for composing professional emails, strong interpersonal skills for active listening, and adeptness with CRM/ticketing systems. Demonstrated commitment to consistent follow-ups and timely responsiveness.
Interested and eligible applicants are encouraged to submit their CV along with a copy of their B.Sc. certificate to careers@tizeti.com, ensuring the subject line reads “Application for Account Personnel.”
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
