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Home Jobs Lagos Customer Service and Ticketing Specialist

Customer Service and Ticketing Specialist

Woodridge and Scott Consulting  · Consulting

Full Time Lagos
Lagos
100,000 - 150,000/month
Deadline: 4 September 2026
Posted June 7, 2026

Our client, a well-established entity within the vehicle leasing, transportation, and logistics sector, is currently experiencing rapid business growth. In response to this expansion, several key positions have become available and require immediate attention.

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The incumbent will assume responsibility for executing a diverse range of professional duties, including but not limited to project oversight, strategic planning, and stakeholder communication. Key responsibilities involve managing team workflows, ensuring adherence to organizational policies, and delivering high-quality results within established deadlines. Additionally, the role demands meticulous attention to detail in data analysis, report preparation, and process optimization to enhance operational efficiency. Collaboration with cross-functional departments will be essential to align objectives and resolve complex challenges. The position also requires maintaining compliance with industry regulations and fostering a collaborative work environment that promotes innovation and productivity.

Responsibilities include selling tickets to passengers, overseeing ticket inventory, and maintaining precise ticketing details.

Deliver outstanding customer service to passengers by addressing inquiries, resolving issues, and attending to concerns promptly and professionally.

Operate and maintain ticketing systems, encompassing both software and hardware components, to guarantee seamless ticket sales and streamlined management processes.

Ensure precise revenue collection, reporting, and reconciliation as part of Revenue Management responsibilities.

Seeking a candidate with a Bachelor’s degree in Computer Science, Information Technology, or a related field, complemented by at least two years of hands-on experience in software development or systems engineering. Proficiency in programming languages such as Python, Java, or C++ is essential, along with familiarity with database management and cloud computing platforms. The ideal applicant must demonstrate strong analytical skills, problem-solving abilities, and the capacity to work both independently and collaboratively in a dynamic team environment. Effective communication and project management competencies are also required to ensure successful delivery of technical solutions.

A Bachelor’s degree in Business Administration, Marketing, or a closely related discipline is required.

Seeking candidates with a minimum of one to two years of experience in a ticketing or customer service-oriented position, ideally within the transportation or logistics sector.

We are seeking a highly motivated individual with a strong background in [specific skills, e.g., project management, data analysis, software development, etc.] to join our team. The ideal candidate will possess proven experience in [relevant skill, e.g., leading cross-functional teams, analyzing complex datasets, or developing scalable applications] and a deep understanding of [industry-specific tools or methodologies]. Proficiency in [specific tools, e.g., Python, SQL, Agile methodologies, or Adobe Creative Suite] is required, along with excellent problem-solving abilities and the capacity to collaborate effectively in a fast-paced environment. The role demands meticulous attention to detail, strong communication skills, and the ability to adapt to evolving project demands. Prior experience in [specific industry, e.g., healthcare, finance, marketing] is a significant advantage, as is familiarity with [relevant frameworks, e.g., React.js, machine learning, or UX design principles].

Proven ability to communicate effectively and build strong interpersonal relationships is essential.

Exceptional proficiency in customer service, with the ability to communicate effectively, resolve inquiries promptly, and maintain a positive attitude in all interactions. Seeking an individual who can consistently deliver high-quality service while addressing customer needs with patience and professionalism.

Proficient in utilizing ticketing systems and software applications is required.

Proficient in fundamental accounting principles and adept at revenue management strategies are essential for this role.

Thrives in dynamic, high-pressure work settings, demonstrating adaptability and composure amidst evolving priorities and tight deadlines.

Proficiency in regulatory compliance frameworks and industry-specific standards is required.

Demonstrated expertise in Microsoft Office Suite and other pertinent software applications is essential.

Compensation is highly competitive, reflecting both market standards and individual qualifications.

The position is located in the Adore/Ajax area of Lagos, and candidates must reside within this vicinity.

Qualifications

BA/BSc/HND

Experience Required

1 - 2 years

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