Job Summary
Unified Trust Network (UTC) is developing Africa’s leading security and trust infrastructure service, featuring Access Gate—a cutting-edge estate security solution implemented nationwide in Nigeria; Secure Access Layer—a secure verification system for employees and contractors; and Digitization—a transformative initiative converting manual identity and compliance processes into streamlined digital workflows. As a Business Support Officer, you will serve as the operational foundation of the organization, fostering collaboration between teams, overseeing workflows, nurturing client relationships, and maintaining peak business efficiency at every level. This pivotal generalist position demands adaptability and initiative, catering to professionals who excel in dynamic startup settings while seamlessly handling responsibilities such as report preparation, client onboarding, or cross-functional project coordination.
Key duties encompass overseeing project timelines, coordinating team efforts, and ensuring deliverables meet quality standards. Additionally, the role involves conducting regular progress assessments, addressing any obstacles that arise, and fostering collaboration among stakeholders to achieve organizational objectives efficiently. Responsibilities also include monitoring budget allocations, maintaining accurate documentation, and adhering to compliance requirements throughout all operational phases.
The Operations & Administration role encompasses overseeing daily functions, ensuring efficiency, and maintaining organizational workflows. Key responsibilities include managing administrative tasks, coordinating operational activities, and supporting cross-departmental collaboration. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle multiple priorities. Proficiency in relevant software, effective communication, and problem-solving capabilities are essential. This position requires a proactive approach to streamline processes and enhance productivity within the team.
Oversee routine business operations, encompassing scheduling tasks, maintaining documentation, liaising with vendors, and handling office administration duties.
Create and uphold comprehensive internal process documentation, standard operating procedures (SOPs), and operational workflows to ensure clarity, consistency, and efficiency across all functions.
Monitor and present essential business metrics and operational key performance indicators (KPIs) to the Head of Strategic Operations and the broader leadership team.
Oversee the acquisition of necessary tools, subscriptions, and resources to meet the needs of various teams.
Dedicated professionals in sales and client support are responsible for cultivating client relationships, addressing inquiries, and ensuring seamless transactions. This role requires a proactive approach to identifying sales opportunities, resolving client issues promptly, and maintaining high levels of customer satisfaction. Strong communication skills, a results-driven mindset, and proficiency in CRM tools are essential for success in this position. Additionally, candidates must demonstrate adaptability, problem-solving abilities, and a commitment to exceeding client expectations.
Assist the sales team by preparing proposals, organizing pitch decks, and compiling client documentation.
Provide support for the onboarding of enterprise clients by facilitating seamless coordination among product teams, compliance departments, and the client.
Oversee client interactions, including communications, follow-ups, and key relationship touchpoints, with a focus on maintaining high levels of client satisfaction.
Maintain accurate CRM records, monitor pipeline progression, and generate periodic reports on sales activities.
The Strategy & Partnerships role entails developing and executing strategic initiatives to foster valuable collaborations and enhance organizational growth. Responsibilities include identifying and cultivating key partnerships, negotiating agreements, and ensuring alignment with overarching business objectives. The ideal candidate will possess strong analytical skills, exceptional communication abilities, and a proven track record in stakeholder management. A background in business development, corporate strategy, or a related field is required, along with experience in deal structuring and cross-functional leadership. This position demands the capacity to analyze market trends, assess partnership opportunities, and drive impactful strategic decisions.
Perform in-depth market research and competitive assessments to aid in strategic business development choices.
Supports the development of materials for investor updates, partnership meetings, and regulatory engagements.
Collaborate closely with governmental bodies, gig economy platforms, and enterprise-level clients to facilitate and enhance partnership coordination efforts.
Monitor strategic initiatives to ensure deliverables are completed on schedule and proactively escalate any potential risks to senior leadership for timely resolution.
We provide comprehensive assistance to personnel and collaborate extensively across various departments to ensure seamless operations and foster a cohesive working environment. This role involves offering dedicated support to team members while facilitating effective communication and coordination among different functional areas to achieve organizational objectives.
Support human resources operations by facilitating recruitment processes, managing onboarding procedures, and maintaining accurate staff documentation.
Act as the essential liaison between product, sales, compliance, and leadership teams to ensure seamless communication and collaboration across all departments.
Responsibilities include organizing and managing internal team meetings, corporate retreats, and external business events.
Ensure adherence to regulatory standards and maintain the highest levels of confidentiality in all business operations. Handle sensitive information with discretion and integrity, safeguarding data against unauthorized access or disclosure. Uphold company policies and applicable laws to mitigate risks and protect organizational assets.
Maintain the utmost confidentiality when handling sensitive information at all times.
Verify adherence to NDPC regulations and our organization’s data protection policies.
Maintain strict adherence to the company’s ethical guidelines, compliance protocols, and operational standards at all times.
Requirements
A bachelor’s degree in a STEM field, Business Administration, Management, or a related discipline is required.
Graduated candidates with a maximum of two years of experience in business support, operations, or administrative positions are encouraged to apply.
Proven capacity to handle competing priorities with efficiency and effectiveness.
Exceptional written and verbal communication abilities, a customer-focused mindset, and strong time management capabilities are required.
Crafting comprehensive reports and maintaining meticulous documentation are essential responsibilities within this role.
Proficient in Google Workspace, Microsoft Office, CRM systems, and project management tools such as Notion or Trello.
Proficiency in startup, technology, or fintech environments is highly advantageous for this role.
Proficiency in the Nigerian regulatory framework, including the National Population Commission (NPC), Central Bank of Nigeria (CBN), and National Identity Management Commission (IMC), is advantageous.
What we’re looking for
A proactive individual who demonstrates initiative and accountability without requiring constant direction.
Demonstrates meticulous attention to detail when handling documents, processing data, and managing client communications.
Someone who is equally comfortable in the weeds and in the boardroom.
Maintaining strict confidentiality and upholding integrity are essential when managing sensitive business and client information.
You should demonstrate a sincere commitment to UTC’s goal of establishing trust infrastructure across Africa.
Thrives in dynamic, early-stage settings characterized by rapid change and evolving demands. Maintains composure and effectiveness amid shifting priorities and unforeseen challenges. Demonstrates agility in adjusting strategies and approaches to meet evolving business needs. Excels under pressure while sustaining high performance and productivity in ambiguous or high-stakes scenarios.
Our organization offers a comprehensive package of benefits designed to support our team members’ overall well-being and professional growth. Eligible employees will receive health, dental, and vision insurance coverage, along with a generous retirement savings plan that includes employer-matching contributions. Additionally, we provide paid time off to promote work-life balance, flexible scheduling options to accommodate personal needs, and professional development opportunities to enhance career advancement. We also prioritize employee wellness through wellness programs and mental health resources.
Flexible scheduling and a hybrid work model are available to accommodate various professional and personal commitments.
Foster a work environment characterized by collaboration, encouragement, and mutual respect, where team members feel valued and motivated to perform at their best.
Professional development and career advancement opportunities are available.
We are seeking a skilled professional to fulfill a contract position, offering a temporary engagement with defined terms and conditions. This role necessitates adherence to specific obligations and performance standards as outlined in the contractual agreement. The successful candidate will be responsible for fulfilling the outlined duties, meeting key deliverables, and ensuring compliance with all stipulated terms throughout the duration of the contract.
This position features a three-month probationary period, following which a successful performance evaluation results in a permanent appointment along with a salary reassessment.
Please submit your application or send your CV to info@unifiedtrustnet.com.
Qualified applicants eager to apply are kindly requested to submit their CVs to info@unifiedtrustnet.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
0 - 2 years
