The position involves overseeing key operational tasks, ensuring adherence to established protocols, and maintaining high standards of efficiency and accuracy. You will be responsible for managing workflows, coordinating with cross-functional teams, and identifying opportunities for process improvements to enhance productivity. Additionally, the role requires meticulous attention to detail in data management, compliance with regulatory requirements, and timely reporting to stakeholders. Strong organizational skills, problem-solving abilities, and the capacity to work under pressure are essential for success in this role.
As the head of a recovery operations team, your responsibilities will encompass overseeing and guiding the efforts of recovery officers, ensuring adherence to established protocols and standards. You will be tasked with coordinating team activities, delegating responsibilities, and fostering a collaborative environment to achieve recovery objectives efficiently and effectively. Additionally, your role will involve monitoring performance metrics, providing constructive feedback, and implementing strategies to enhance team productivity and recovery outcomes. Strong leadership, exceptional organizational skills, and a commitment to maintaining high standards of professionalism will be essential to your success in this position.
Overseeing and organizing the operations of the recovery team.
Establishing clear performance objectives and measurable targets for each team member to ensure alignment with organizational goals and individual growth.
Offering instruction and support to team members regarding recovery processes and methodologies.
Overseeing the advancement of recovery initiatives while guaranteeing adherence to applicable regulations and organizational policies.
Resolving escalated cases and mediating conflicts within the team are key responsibilities of this role.
Your responsibilities will involve assessing data and performance metrics to pinpoint opportunities for enhancement.
Analyzing team performance metrics and compiling comprehensive reports to present key insights and findings to senior leadership.
Formulating strategies to enhance recovery processes and drive operational efficiency represents a key responsibility of this role.
Overseeing the execution of all recovery operations with strict adherence to ethical standards and applicable legal mandates.
We welcome applications submitted through our designated application method. Please ensure all materials are provided as specified to facilitate an efficient review process. Submissions not following this procedure may experience delays.
Interested and qualified applicants are encouraged to submit their CV via email to hr@comatrix-collection.com, with the job title, such as “Collection Team Leader,” clearly stated in the subject line.
Qualifications
BA/BSc/HND
