We are in search of a meticulously organized, empathetic, and proactive Doctor-Patient Liaison Officer to enhance our team at DO Health. This pivotal position will involve serving as the intermediary between patients and physicians, optimizing appointment scheduling and management to deliver an effortless and supportive experience for all stakeholders.
This role demands strong communication and organizational abilities, meticulous attention to detail, and a proactive mindset for resolving challenges. Ideal candidates possess a deep commitment to enhancing patient care and excel in dynamic, results-driven settings. We encourage you to apply for this rewarding position, where you can contribute meaningfully to the healthcare field.
Reports directly to the Chief Operating Officer (COO) and serves as a key member of the executive leadership team. In this role, you will provide strategic guidance and operational oversight to ensure the organization’s goals are met efficiently. Your responsibilities will include collaborating with department heads to align business strategies, optimizing processes to enhance productivity, and supporting the COO in driving performance improvements. Additionally, you will participate in high-level decision-making and contribute to the development and execution of company-wide initiatives.
Oversee and execute a range of critical duties essential to the role, ensuring alignment with organizational objectives and operational standards. Lead and manage team activities, fostering collaboration and maintaining high performance standards. Develop and implement strategies to enhance productivity, efficiency, and overall team effectiveness. Monitor progress through regular evaluations, providing constructive feedback and professional development opportunities. Collaborate with cross-functional departments to streamline processes and achieve departmental goals. Ensure compliance with company policies, industry regulations, and best practices to mitigate risks and uphold organizational integrity. Prepare and present detailed reports on performance metrics, project statuses, and key insights to senior leadership.
Responsible for overseeing and tracking patient reservations to ensure accurate and efficient scheduling. This role involves maintaining up-to-date records of bookings, verifying details, and addressing any discrepancies promptly. Additionally, the position requires clear communication with patients regarding appointment times, changes, or cancellations while adhering to established protocols. Strong attention to detail and organizational skills are essential to manage multiple bookings seamlessly.
The office ensures healthcare providers are promptly notified and reminded of their scheduled appointments to maintain punctuality and efficiency in the medical practice.
Ensuring that physicians commence consultations punctually is essential.
Assisting patients in resolving any challenges they may encounter when scheduling or attending their appointments.
Efficiently manage appointment rescheduling as required, prioritizing minimal disruption to both patient and physician schedules.
Handle patient inquiries promptly and professionally through various communication channels, including phone, email, and Crisp, ensuring their needs or concerns are addressed thoroughly.
Overseeing the scheduling of physicians’ appointments and commitments constitutes a key responsibility, ensuring alignment with operational needs and individual preferences. This role involves meticulous coordination to balance patient care demands with clinicians’ availability, while also accommodating urgent or unforeseen scheduling changes. Proficiency in calendar management systems and strong interpersonal skills are essential to maintain efficiency, minimize conflicts, and uphold the quality of healthcare delivery.
Monthly reports will be produced and presented, encompassing data on appointment bookings, physician schedules, patient feedback, and overall operational performance.
In this position, you will drive continuous improvement by refining processes to enhance patient and physician experiences while ensuring seamless operational efficiency.
Seeking candidates with a bachelor’s degree in a relevant field or equivalent professional experience, preferably in a related discipline. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. Prior experience in a similar role is highly desirable, as is the ability to work collaboratively in a team environment. Excellent communication skills, both written and verbal, are required to effectively convey ideas and interact with stakeholders. Familiarity with regulatory standards and best practices in the field is a key consideration for this position.
A bachelor’s degree in healthcare administration, business management, or a closely related discipline is highly desirable.
With a minimum of three years of hands-on experience in a customer-facing capacity, ideally within a medical or healthcare setting, you will bring a strong foundation to this role.
Proficiency with customer relationship management systems, appointment scheduling software, or telemedicine platforms is considered a valuable asset for this role.
Highly proficient in maintaining meticulous attention to detail and demonstrating exceptional organizational capabilities.
Skilled in performing detailed analysis and devising effective solutions to complex challenges.
Outstanding proficiency in time management, effective communication, and collaborative teamwork are essential.
Quickly grasps new concepts and seamlessly integrates emerging technologies into workflows. Demonstrates agility in adjusting to evolving digital tools and platforms. Exhibits a strong capacity for rapid learning and flexible adaptation to technological advancements.
Certification in healthcare administration or medical office management is considered advantageous.
Compensation includes a competitive salary package commensurate with experience and qualifications, along with comprehensive benefits such as health insurance, retirement plans, and paid time off. The role also offers professional development opportunities, including access to training programs, mentorship initiatives, and conference attendance to support career growth. Additionally, employees enjoy a flexible work environment, remote work options when feasible, and a collaborative team culture that fosters innovation and work-life balance.
The compensation for this position is determined by a combination of market competitiveness, individual qualifications, and demonstrated proficiency, ensuring alignment with industry standards and candidate expertise.
Compensation Package: Our organization provides a comprehensive benefits package designed to support the well-being and professional growth of our employees. This includes health, dental, and vision insurance coverage, along with a robust retirement savings plan featuring company-matched contributions. Employees also enjoy generous paid time off, including vacation, holidays, and sick leave, as well as opportunities for career development through training programs and tuition reimbursement. Additionally, we offer flexible work arrangements, wellness initiatives, and other perks tailored to foster a balanced and fulfilling work environment.
Enjoy a 50% discount on all DO Health services when accessed by family members and friends.
Qualifications
BA/BSc/HND
Experience Required
3 years
