Responsible for performing a variety of tasks encompassing both administrative and operational functions. Duties include managing schedules, coordinating meetings, and maintaining accurate records. Additionally, oversees project timelines, ensures compliance with company policies, and facilitates communication between departments. Requires proficiency in software such as Microsoft Office Suite and strong organizational skills. Must demonstrate excellent communication abilities and attention to detail. Position demands a minimum of three years of relevant experience in a supportive or managerial role.
We are currently looking for a Physiotherapist Intern to contribute to our clinic’s client outreach initiatives. The ideal candidate will handle incoming calls and inquiries, deliver essential information to potential and current clients, schedule appointments, and support social media content creation and engagement. This position provides valuable experience in healthcare operations and digital marketing within a physiotherapy setting.
Oversee and execute critical operational duties to ensure seamless workflow efficiency and organizational success. Lead key initiatives, drive strategic projects, and maintain high performance standards across all assigned areas. Collaborate with cross-functional teams to align objectives, foster innovation, and enhance productivity. Monitor key performance indicators, analyze trends, and implement data-driven improvements to optimize processes. Ensure adherence to company policies, industry regulations, and best practices to uphold compliance and mitigate risks. Develop and mentor team members, fostering a culture of accountability, continuous learning, and professional growth. Serve as a liaison between departments, facilitating clear communication and resolving interdepartmental challenges.
Handle incoming communications via phone calls and WhatsApp, as well as address client inquiries promptly and professionally.
Responsible for coordinating and verifying appointments to ensure alignment with organizational needs and stakeholder availability.
Maintain regular contact with both potential and current clients to ensure ongoing engagement and relationship building.
Oversee the management of the clinic’s social media platforms, ensuring timely responses to messages and comments to maintain engagement and support customer inquiries.
Craft compelling social media posts designed to captivate your audience.
Provide support for patient intake procedures and handle various administrative duties.
When clinical inquiries exceed your scope of expertise, promptly escalate them to licensed physiotherapists for resolution.
Ensure meticulous documentation of all client communications and engagements.
Requirements:
Requires a Bachelor’s or Master’s degree in Physiotherapy or a related field.
Excellent verbal and written communication abilities, coupled with a talent for building rapport and fostering collaborative relationships, are essential.
Proficient written communication abilities in English, coupled with a strong command of social media platforms, are required.
Proficiency with content creation tools is considered beneficial.
Detail-oriented, proactive, and committed to delivering exceptional customer service.
Qualifications
BA/BSc/HND
Experience Required
1 year
