This position functions in a dynamic financial services landscape, necessitating keen market awareness and the capacity to navigate evolving industry trends. It involves ongoing synchronization with Eco bank’s strategic priorities, including transformation, expansion, and digital innovation. The role entails cross-functional collaboration with business units, product collaborators, and operational teams to provide cohesive solutions. Primary responsibilities include optimizing business growth, enhancing profitability, and streamlining operational effectiveness while ensuring adherence to regulatory requirements and internal policies.
To meet elevated customer expectations, this position must drive ongoing enhancements in service quality, operational efficiency, and innovation. The role is tasked with sustaining the branch’s competitive edge in deposits, lending, and channel optimization. Key responsibilities include proactive performance tracking, robust risk mitigation, and fostering an ethical, high-performance culture.
Oversee a range of critical responsibilities to drive operational and strategic objectives forward. Collaborate with cross-functional teams to ensure seamless project execution and alignment with organizational goals. Develop and implement policies, procedures, and performance metrics to enhance efficiency and effectiveness. Monitor progress through regular assessments, providing actionable feedback to refine processes and improve outcomes. Serve as a liaison between leadership and teams to facilitate clear communication and foster a culture of accountability. Lead initiatives that optimize resource allocation, mitigate risks, and capitalize on growth opportunities. Ensure compliance with industry standards, regulatory requirements, and internal policies while maintaining a focus on continuous improvement.
We strive for excellence in tracking and enhancing business and financial performance. This role demands comprehensive analytical skills to evaluate economic trends, performance metrics, and financial data. Responsibilities include interpreting financial statements, forecasting future performance, and identifying cost-saving opportunities. The ideal candidate possesses strong quantitative abilities, proficiency in financial modeling, and expertise in data-driven decision-making. A bachelor’s degree in finance, accounting, or a related field is required, along with relevant certifications or experience in financial analysis. The position plays a crucial role in shaping strategic initiatives to drive organizational growth and sustainability.
Collaborate on the development of branch budget forecasts to ensure accurate financial planning and resource allocation.
Evaluate potential business expansion avenues in the regional market, then formulate and implement strategic initiatives to effectively capture and enhance our market presence.
Collaborate effectively and take a proactive approach with Business Segments—specifically Consumer & Corporate Banking—and product partners to expand Eco bank’s market share across relevant segments.
Facilitate the attainment of specified cross-sell ratios for products while enhancing customer utilization of Eco bank’s diverse offerings.
Ensure alignment of each business segment’s CABAL with projected budget allocations across the branch.
Proper recognition of all income sources must be ensured.
Expand the branch’s deposit portfolio, with an emphasis on increasing low-cost deposits, enhancing collections, and strengthening value-chain operations and channel strategies across all business segments.
Drive the business to attain its cost-income ratio objectives effectively and consistently.
Ensure compliance of credit approval memoranda (CAM) with the Bank’s established credit policy guidelines and adherence to approved credit limits for loan accounts.
Perform periodic evaluations of business performance and profitability to assess operational effectiveness and financial health.
Monitor and maintain Non-Performing Loan (NPL) and Past Due Obligation (PDO) ratios strictly within predetermined budgetary constraints.
Achieve predetermined sales objectives, performance benchmarks, and customer satisfaction standards by strategically allocating and overseeing available resources.
Consistently evaluate and refine strategies to guarantee the delivery of outstanding, streamlined, and all-encompassing customer service, adherence to high-quality standards, and maintenance of an inviting branch atmosphere.
Prospect identification and strategic marketing within the designated market segment are essential responsibilities.
Dedicated to consistently surpassing customer expectations through exceptional service and proactive solutions.
Foster and maintain a customer-focused business environment within the branch by harnessing both human talent and technological advancements to uphold exceptional service standards and operational excellence in the provision of our offerings.
Sustain and enhance the utilization of digital channels, with particular emphasis on maximizing ATM uptime, driving card adoption and transactional activity, boosting Mobile Banking adoption and engagement, accelerating Retail Internet Banking (RIB) adoption, increasing OMNI platform activity, and optimizing POS performance and collections.
Strive to achieve and maintain high levels of customer satisfaction by tracking and evaluating feedback collected from surveys and Net Promoter Scores (NPS) to identify areas for improvement.
Efficiently and effectively collaborate with internal departments and units—such as CIB, Trade, Risk, EBS, and others—as well as external branches and teams to enhance business volumes and drive profitability at the branch.
Engage with customers, adhering to established calling policies, to assess their business requirements, gather feedback on service quality, and confirm their satisfaction.
We prioritize a client-centric approach to deliver exceptional experiences and foster long-term relationships. This role requires a deep commitment to understanding and anticipating client needs, ensuring their satisfaction remains at the forefront of all initiatives. Strong interpersonal skills are essential to build trust and collaborate effectively with clients, while analytical abilities help assess feedback and drive continuous improvement. The ideal candidate will proactively address challenges, align solutions with client objectives, and maintain transparent communication throughout every interaction.
We are seeking a professional to oversee Process, Control, and Operational Performance initiatives, ensuring efficiency, compliance, and continuous improvement across all operations. The ideal candidate will develop and implement robust control measures, monitor key performance indicators, and drive data-driven decision-making to enhance productivity and quality. Responsibilities include analyzing operational data, identifying trends, and recommending strategic adjustments to optimize workflows. Additionally, the role requires collaboration with cross-functional teams to align processes with organizational objectives, maintaining rigorous adherence to industry standards and regulatory requirements.
Uphold and champion the highest standards of ethics and integrity, consistently embodying and reinforcing Eco bank’s core values throughout all branch operations.
Implement and maintain a robust internal control framework, while routinely assessing its adequacy and effectiveness to ensure ongoing compliance and operational integrity.
Attain a favorable BO audit rating while fully adhering to KYC/AML protocols and all applicable regulatory standards.
Effectively maintain and optimize balance sheet management to ensure sustained performance and stability.
Offer strategic insights to leadership for enhancing operational workflows, with the goal of elevating overall customer satisfaction.
In pursuit of long-term organizational growth, this role is responsible for spearheading and executing key strategic initiatives that drive innovation, enhance operational efficiency, and foster sustainable competitive advantage. The position requires a results-driven professional with a proven track record in developing and implementing high-impact strategies, coupled with strong analytical and problem-solving skills to navigate complex business challenges. Key responsibilities include identifying emerging market trends, aligning initiatives with overarching business objectives, and collaborating cross-functionally to ensure seamless integration and execution. The ideal candidate will possess exceptional leadership capabilities, a strategic mindset, and the ability to influence stakeholders at all levels to secure buy-in and drive meaningful change.
Lead the continuous evolution and digital enhancement of Eco bank’s transformation initiatives.
With a proven track record in [relevant field/industry], candidates should possess [X years] of hands-on experience in [specific skills or roles], complemented by a [degree/certification] in [relevant field]. Strong proficiency in [specific tools/software] and a solid grasp of [key concepts/processes] are essential. The ideal candidate will demonstrate exceptional problem-solving abilities, meticulous attention to detail, and the capacity to thrive in a fast-paced, collaborative environment. Leadership experience and a commitment to continuous learning are highly valued. Fluency in [languages, if applicable] and the ability to communicate complex ideas effectively are required.
A proven track record of exceptional performance in marketing, sales, and credit, coupled with a minimum of one year of relevant banking experience, is required.
Possesses a strong understanding of the business landscape, banking sector dynamics, regulatory frameworks, and emerging trends within the industry.
Proficient in banking operations, technology, products, and customer segmentation with a high level of expertise.
Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications will be an added advantage).
Skills, Capabilities & Personal attributes
Commercial acumen.
Excellent interpersonal skills.
Quick thinking and excellent problem-solving capabilities.
Accomplished expertise in conducting thorough credit evaluations with precision and strategic insight.
Skilled in negotiating effectively and driving successful sales outcomes.
Must possess exceptional attention to detail to ensure accuracy and precision in all tasks.
Strategic thinking capabilities are essential for success in this role.
Results-driven professional with a strong focus on achieving measurable outcomes and driving organizational success through a commitment to excellence and continuous improvement.
go to method of application
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
1 year
