This role functions in a highly competitive financial services landscape, necessitating keen market awareness and the ability to pivot in response to industry shifts. It requires steadfast alignment with Eco bank’s transformation, growth, and digitalization objectives. Collaboration across business units, product teams, and functional departments is essential to provide cohesive solutions. Central to this position is the strategic balance between revenue expansion, profitability, and operational effectiveness, all while ensuring strict adherence to regulatory and internal policy requirements.
Customer expectations demand ongoing enhancements in service quality, operational efficiency, and innovative solutions, requiring unwavering commitment to excellence. This position is tasked with sustaining the branch’s prominence in deposits, lending, and channel optimization while driving competitive advantage. Achieving these objectives hinges on vigilant performance tracking, robust risk mitigation, and fostering an ethical, high-performance organizational culture.
Oversee and execute a comprehensive range of critical duties integral to the role, including but not limited to project management, team coordination, and stakeholder communication. Develop and implement strategic initiatives to enhance operational efficiency, ensuring alignment with organizational objectives. Monitor progress through established metrics, providing data-driven insights to leadership for informed decision-making. Collaborate with cross-functional teams to foster innovation and address challenges proactively. Maintain compliance with industry regulations and internal policies while upholding the highest standards of professionalism and accountability. Serve as a key liaison between departments, facilitating seamless workflows and resolving conflicts to drive productivity.
We are seeking a professional to oversee and enhance business and financial performance, ensuring strategic growth and operational efficiency. The ideal candidate will analyze financial data, identify trends, and provide actionable insights to support decision-making. They will manage budgets, forecast financial outcomes, and optimize resource allocation while maintaining compliance with regulatory standards. Additionally, the role involves developing and implementing financial strategies, monitoring key performance indicators, and collaborating with cross-functional teams to drive profitability and sustainability. Strong analytical skills, proficiency in financial modeling, and experience with business intelligence tools are essential for success in this position.
Assist with compiling and refining the branch’s budget estimates to ensure accurate financial projections.
Our role involves evaluating potential avenues for business expansion within the local market and crafting strategic initiatives to effectively secure and enhance our market share.
Collaborate effectively and take initiative with Consumer & Corporate Banking segments and product partners to expand Eco bank’s market share across all relevant regions.
Drive higher product cross-sell conversion rates while fostering broader customer engagement with Eco bank’s diverse suite of financial solutions.
Ensure that all business segments within the branch maintain a Customer Acquisition Budget Allocation Limit (CABAL) that aligns with the established budget projections.
Accurately recognize and record all sources of income to ensure proper financial reporting and compliance with accounting standards.
Enhance the branch’s deposit portfolio by prioritizing the expansion of low-cost deposit accounts, collections, value-chain transactions, and diversified channels across all business segments.
Strive to meet the established cost-income ratio objectives for the organization.
Verify that credit approval memoranda (CAM) comply with the bank’s established credit policy requirements and that loan accounts remain within the approved ‘credit approval’ thresholds.
Perform periodic evaluations of business performance and profitability to assess progress and identify areas for improvement.
Consistently maintain Non-Performing Loan (NPL) and Past Due Obligation (PDO) ratios within the established budgetary parameters to uphold financial stability and risk management objectives.
Through strategic allocation of resources, drive sales performance to meet predetermined objectives, performance benchmarks, and customer satisfaction standards.
To maintain consistently excellent customer service delivery, high quality standards, and a welcoming branch ambience, regularly evaluate and refine strategies.
Prospect identification and targeted marketing within the specified market segment are essential responsibilities. This role involves recognizing potential leads and executing strategic marketing initiatives to engage them effectively.
Exceeding customer expectations is a core responsibility of this position.
Foster and uphold a customer-focused organizational culture within the branch by integrating human talent and technological advancements to consistently deliver superior product and service excellence.
Drive enhanced utilization of digital channels, with particular emphasis on optimizing ATM uptime, card adoption and transaction activity, mobile banking adoption and usage, retail internet banking (RIB) adoption, OMNI engagement levels, and point-of-sale (POS) transactions and collections.
To maintain exceptional levels of customer satisfaction, track and evaluate performance using customer feedback surveys and Net Promoter Scores (NPS) as key metrics.
Collaborate seamlessly with internal departments and units—such as CIB, Trade, Risk, EBS, and others—as well as with external branches and relevant teams to enhance business growth and maximize profitability at the branch level.
Engage in proactive outreach to clients, adhering to established calling policies, to assess their operational requirements, gather insights regarding service quality, and verify ongoing satisfaction with delivered solutions.
Delivering exceptional service hinges on prioritizing the client experience at every touchpoint. This role demands a steadfast commitment to understanding and addressing client needs with precision and empathy. By fostering open communication and proactive problem-solving, the position ensures that client expectations are not only met but consistently surpassed. A deep understanding of client-centric principles, coupled with adaptability and strong interpersonal skills, is essential to thrive in this position. The responsibilities include cultivating long-term client relationships, identifying opportunities for service enhancement, and collaborating across teams to implement solutions that drive satisfaction and loyalty.
The role involves overseeing process optimization, ensuring stringent control measures, and driving operational performance enhancements to meet organizational objectives efficiently. Key responsibilities include analyzing existing workflows, identifying inefficiencies, and implementing corrective actions to improve productivity and quality. Additionally, the position requires maintaining robust control systems, monitoring key performance indicators, and reporting on operational metrics to senior leadership. Strong analytical skills, attention to detail, and the ability to interpret data are essential for success in this role.
Maintain and uphold stringent ethical and integrity standards while ensuring that the Eco bank Values remain consistently upheld and visibly reflected throughout the branch.
Establish and maintain a robust internal control framework while continuously assessing its adequacy and effectiveness to mitigate risks and ensure compliance.
Consistently attain a satisfactory rating in Bank Operations audits while ensuring full adherence to KYC/AML protocols and all applicable regulatory guidelines.
Maintain optimal balance sheet management consistently to ensure its sustained effectiveness.
To provide actionable insights to leadership, propose enhancements to operational workflows aimed at elevating customer satisfaction levels.
We are seeking a dynamic professional to drive strategic initiatives that align with our organizational goals, fostering growth and innovation. The ideal candidate will possess a proven ability to develop and execute high-impact plans, ensuring seamless integration across departments. Collaborating closely with senior leadership, this role will analyze market trends, assess risks, and identify opportunities to enhance operational efficiency and competitive advantage. A minimum of five years of relevant experience in strategic planning or a related field is required, along with exceptional analytical, communication, and leadership skills. Proficiency in data-driven decision-making and project management tools is essential to deliver measurable results.
Lead the continuous evolution and digital transformation of Eco bank to ensure sustained progress and innovation.
Seeking a candidate with a proven track record in the relevant field, supported by a minimum of [X] years of hands-on experience. Proficiency in [specific skills or tools] is required, along with a strong foundation in [relevant knowledge areas]. The ideal applicant will hold [specific degree, certification, or license], demonstrating both technical expertise and industry-relevant qualifications. Familiarity with [specific processes, regulations, or methodologies] is essential.
A minimum of one year of relevant banking experience is required, along with a demonstrated history of outstanding achievements in marketing, sales, and credit.
Proficient understanding of the business landscape, banking sector dynamics, evolving industry trends, and applicable regulatory frameworks.
Possesses extensive expertise in banking operations, technology, products, and customer segmentation.
A bachelor’s degree with at least a second class lower honors is required; possession of an MBA, MSC, MA, ML, and/or relevant professional qualifications would be considered beneficial.
Proficient in a range of technical competencies and soft skills, the ideal candidate will possess strong analytical abilities, meticulous attention to detail, and exceptional problem-solving capabilities. Demonstrated expertise in relevant software platforms, programming languages, or industry-specific tools is required, along with the capacity to adapt swiftly to evolving technologies and methodologies. The role demands excellent communication skills for conveying complex information clearly, collaborating effectively within multidisciplinary teams, and fostering productive professional relationships. A commitment to continuous learning, proactive initiative, and a results-driven mindset are essential for success in this position. Prior experience in a similar capacity is preferred, ensuring the ability to deliver high-quality outcomes under tight deadlines while maintaining rigorous standards of accuracy and efficiency.
Commercial acumen.
Strong proficiency in interpersonal communication and relationship-building is required.
Aptitude for rapid decision-making paired with superior analytical and troubleshooting skills.
Proven ability to conduct thorough credit assessments with precision and insight.
Proven proficiency in negotiation and sales strategies is required.
Demonstrates meticulous attention to detail in all tasks performed.
Strategic thinking capabilities are essential.
Driven by outcomes and motivated by results.
We invite applications to be submitted through our established procedure. Submit your application via the designated method outlined in the job posting. Ensure all required materials are included to facilitate a smooth review process.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
1 year
