Job Summary
We are in search of a highly motivated, proactive, and customer-centric Customer Service Associate to act as the primary liaison between our organization and its clients.
The successful applicant will manage inquiries, address complaints with professionalism, and maintain outstanding customer experience while facilitating the seamless operation of front desk and customer service functions.
The ideal applicant should demonstrate strong communication abilities, a proactive mindset, and the capacity to thrive in a high-pressure, rapidly evolving workplace.
Oversee and execute a range of critical duties to support organizational objectives, including managing project timelines, coordinating cross-functional teams, and ensuring adherence to established policies and procedures. Serve as a primary point of contact for stakeholders, facilitating clear communication and resolving escalated issues while maintaining high standards of accountability. Analyze operational data to identify trends, recommend process improvements, and implement solutions that enhance efficiency and effectiveness. Additionally, prepare and present detailed reports to senior leadership, outlining performance metrics, project statuses, and strategic recommendations based on data-driven insights.
Greet customers and visitors in a courteous and professional manner, ensuring a welcoming and positive experience from the moment of their arrival.
Address customer inquiries promptly via in-person engagement, telephone communication, and online channels to ensure efficient and effective resolution.
Handle customer grievances promptly and professionally, ensuring smooth resolution while escalating intricate matters to the appropriate channels when required.
Deliver precise details about the company’s offerings, including products and services, to ensure clarity and accuracy for all inquiries.
Maintain accurate customer records and ensure all documentation is up-to-date and compliant with established standards.
Ensure continuous customer satisfaction by effectively managing and responding to customer feedback in a timely and professional manner.
Facilitate administrative and operational functions to ensure seamless departmental workflows and enhance overall productivity.
Present a polished and professional image while consistently adhering to the organization’s established customer service protocols.
Develop and uphold strong, mutually beneficial connections with customers and clients to foster long-term engagement and satisfaction.
Execute all additional tasks and responsibilities delegated by senior leadership as needed.
Our ideal candidate will possess a bachelor’s degree in a relevant field, supported by at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is mandatory, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential for collaborating with cross-functional teams and stakeholders. Additionally, demonstrated leadership in managing projects and driving results will be highly valued.
HIM (Health Information Management) Certification is an essential requirement.
A bachelor’s degree or Higher National Diploma (HND) in Business Administration, Mass Communication, Marketing, Health Information Management, or a closely related field is required.
Candidates should possess between one and three years of hands-on experience in customer service roles.
Demonstrates superior proficiency in both verbal and written communication, facilitating clear and effective exchanges in all professional interactions.
Exceptional interpersonal skills and a keen aptitude for problem-solving are essential for this role.
Proficient in utilizing Microsoft Office applications with a strong level of expertise.
Demonstrated capacity to manage multiple tasks simultaneously while maintaining performance standards in high-pressure environments.
Highly proficient in coordinating tasks efficiently and managing time effectively.
Professional demeanor and a constructive outlook are essential qualities for this role.
Demonstrated capability to function autonomously as well as collaborate effectively in group settings.
Applicants are required to be based in Barri, Delta State, or its surrounding areas, as the position does not include provisions for accommodation.
Skills and Competencies: Proven ability to demonstrate exceptional organizational and time management skills, ensuring efficient task completion and adherence to deadlines. Strong analytical thinking and problem-solving capabilities are required to assess complex situations and develop effective solutions. Excellent communication and interpersonal skills are essential for collaborating with cross-functional teams and stakeholders. Adept at prioritizing workloads and managing multiple projects concurrently while maintaining high attention to detail. Proficiency in relevant software applications and tools is necessary to support data analysis, reporting, and project execution. Demonstrated leadership qualities with the capacity to motivate and guide teams toward achieving shared objectives. Familiarity with industry best practices and compliance standards is crucial for maintaining operational excellence and risk mitigation.
We excel in fostering and sustaining strong connections with clients by leveraging effective customer relationship management strategies. This involves meticulously tracking interactions, analyzing customer feedback, and ensuring their needs are promptly addressed to enhance satisfaction and loyalty. The role requires proficiency in CRM software, excellent communication skills, and a keen understanding of customer behavior. Responsibilities include maintaining detailed records, resolving inquiries efficiently, and collaborating with cross-functional teams to improve service delivery and customer experience.
Effective communication skills encompass the ability to convey information clearly and accurately, both in written and verbal formats, ensuring comprehension and engagement from diverse audiences. This includes active listening, articulating ideas concisely, and adapting communication styles to suit different contexts and stakeholders. Strong interpersonal skills are also essential for fostering collaboration, resolving conflicts, and building professional relationships. Additionally, proficiency in digital communication tools and the capacity to present complex information in an accessible manner are critical components of this competency.
Proven expertise in resolving conflicts effectively is essential. Candidates must demonstrate a strong capacity to mediate disputes, facilitate productive discussions, and reach mutually acceptable solutions while maintaining professionalism and objectivity. The ideal applicant will possess sharp interpersonal skills to de-escalate tensions and foster collaborative problem-solving in high-pressure situations.
Attention to detail
Teamwork and collaboration are essential for fostering a productive and cohesive work environment, as they enable teams to leverage diverse skills, share knowledge, and achieve common goals efficiently. Strong interpersonal skills, adaptability, and the ability to work well with others are critical for seamless cooperation, whether in cross-functional projects or daily operations. Effective collaboration ensures alignment on objectives, streamlines communication, and enhances problem-solving through collective input and mutual support. Additionally, a commitment to inclusivity and open-mindedness strengthens team dynamics, driving innovation and sustained success.
Upholding the highest standards of professionalism and integrity remains a cornerstone of this role. Maintaining ethical conduct and displaying unwavering honesty in all interactions are essential expectations for this position. Demonstrating reliability, accountability, and a commitment to moral principles is expected at all times.
Qualified and enthusiastic candidates are invited to submit their application packages, including a comprehensive CV, academic transcripts, the NYC certificate, and any additional pertinent credentials, via email to recruitment@lilyhospitals.net. For proper processing, the email subject line should clearly indicate the specific job title being applied for.
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
