You will significantly contribute to our team by driving meaningful outcomes through your role. Your responsibilities will involve key tasks that support our objectives, ensuring efficiency and effectiveness in every endeavor. You will collaborate with colleagues across various departments to implement strategies that enhance productivity and foster innovation. Additionally, you will be accountable for meeting established targets, adhering to best practices, and maintaining high standards of professionalism. This position demands adaptability, problem-solving skills, and a commitment to continuous improvement in your work.
We seek an accomplished, client-focused Senior Manager – Product Operations with strong operational acumen and bilingual proficiency in French and English to facilitate the seamless deployment and widespread adoption of our products among clients. In this pivotal role, you will serve as a dependable operational advisor to clients, guiding them toward optimal utilization of our solutions and ensuring they achieve the highest possible value from their implementation.
In this position, you will function at the crossroads of Product, Operations, and Commercial, facilitating onboarding initiatives, managing operational coordination, and converting client feedback into strategic insights for internal stakeholders.
You will be instrumental in facilitating seamless platform adoption while cultivating and sustaining robust client relationships throughout both the early and full deployment stages. Additionally, you will enhance feedback mechanisms to drive continuous improvements in product performance within actual operational settings.
What You’ll Do
We facilitate seamless client integration and platform utilization by overseeing the onboarding process and ensuring optimal adoption of our solutions. This role involves collaborating with clients to configure and customize the platform according to their unique requirements, providing comprehensive training to enhance their proficiency, and offering ongoing support to resolve any technical or operational challenges they may encounter. Additionally, we monitor client progress, gather feedback, and implement improvements to refine the onboarding experience and drive platform efficiency.
Develop and execute a comprehensive client onboarding strategy from start to finish, focusing on seamless setup coordination, stakeholder engagement, and delivering structured platform training sessions.
Partner collaboratively across Product, Commercial, and Operations teams to synchronize onboarding roadmaps with client goals, timelines, and defined success metrics.
Design scalable onboarding frameworks tailored to optimize client experiences, encompassing comprehensive training programs, strategic enablement resources, and meticulously crafted documentation to ensure consistency and excellence across all engagements.
We are seeking a highly organized and proactive professional to oversee client support initiatives and operational coordination. The role entails maintaining seamless communication between clients and internal teams, ensuring prompt resolution of inquiries, and facilitating efficient workflows. Responsibilities include managing client relationships, coordinating operational activities, and implementing support strategies to enhance service delivery. The ideal candidate must possess excellent communication skills, a strong problem-solving aptitude, and the ability to multitask in a fast-paced environment. Experience in client-facing roles and a solid understanding of operational procedures are essential for success in this position.
Serve as the senior operational lead and serve as the primary point of escalation for clients utilizing the platform.
Provide centralized back-office support to oversee and resolve operational and platform-related issues.
Collaborate with Product, Engineering, and Operations teams to foster alignment and expedite issue resolution while enhancing service quality continuously.
We welcome your insights and suggestions to enhance our products and streamline operations. Your input will play a crucial role in identifying areas for improvement, addressing user concerns, and driving meaningful changes that elevate both performance and satisfaction. Additionally, you will collaborate with cross-functional teams to implement these improvements, ensuring they align with organizational goals and deliver tangible results. Participation in this process not only fosters innovation but also reinforces our commitment to continuous growth and excellence.
Develop systematic frameworks to systematically collect, evaluate, and rank client feedback and operational data regarding platform utilization.
Collaborate effectively with Product teams to articulate user requirements and identify areas for enhancement.
Drive the strategic development and continuous enhancement of operational processes, standard operating procedures (SOPs), and workflows to achieve scalable growth, maintain consistency, and uphold operational excellence.
Overseeing and directing the operations and staff within the designated team or department, ensuring optimal performance and adherence to organizational objectives, constitutes the primary managerial duties. This role encompasses strategic planning, resource allocation, and decision-making processes to foster efficiency and productivity. Additionally, the position demands strong leadership qualities to motivate employees, resolve conflicts, and maintain a cohesive work environment. Ensuring compliance with company policies, performance evaluations, and professional development initiatives also falls within the scope of responsibilities. Effective communication and collaboration with senior management and other stakeholders are essential for aligning team goals with broader organizational strategies.
Develop and oversee the yearly operational strategy for the department, encompassing both workforce allocation and financial forecasting.
Oversee and enhance departmental financial plans to ensure efficient allocation and utilization of resources.
Formulate strategic choices regarding the allocation of organizational resources to optimize efficiency and effectiveness.
Construct, expand, and organize teams to foster sustainable, long-term growth in organizational capabilities.
Design and implement performance management frameworks, succession planning strategies, and structured leadership development initiatives to foster organizational growth and continuity.
Establish robust governance frameworks, implement comprehensive risk management strategies, and drive operational excellence throughout the function to ensure sustained maturity and alignment with organizational objectives.
Develop and implement standardized, scalable systems designed to ensure consistent operational execution across diverse geographic regions.
What We’re Looking For
Dynamic professionals seeking to leverage their technical expertise and industry knowledge are invited to apply. The ideal candidate will possess a robust background in relevant technical domains, coupled with a proven ability to solve complex problems efficiently. Strong communication skills are essential for collaborating across teams and conveying intricate concepts to diverse stakeholders. A commitment to continuous learning and professional development is highly valued, ensuring adaptability in a rapidly evolving technological landscape.
Professionals with backgrounds in Product Operations, Product Management, Technical Account Management, or equivalent fields are encouraged to apply.
Proficiency in product development methodologies is essential, encompassing the systematic incorporation of user insights, thorough requirements’ elicitation, and iterative refinement of solutions.
Proficiency in utilizing project management and collaboration platforms such as Jira, Asana, or equivalent systems is required.
Proficient in gathering, organizing, and interpreting quantitative and qualitative product data to derive meaningful and actionable insights.
Exceptional proficiency in verbal, written, and presentation communication is essential, enabling the clear articulation of technical concepts to a broad range of audiences.
Demonstrates exceptional leadership capabilities and fosters strong interpersonal relationships, ensuring effective collaboration and communication within the team.
Proven capability to work effectively with diverse teams across various cultures and geographic locations.
We operate in a hybrid work environment, offering significant autonomy and requiring a high level of accountability.
Possesses a highly organized mindset, coupled with a pragmatic and systematic methodology for enhancing processes and daily workflows.
Able to manage time effectively and prioritize tasks efficiently, with proven ability to handle multiple assignments and adapt to changing priorities.
Proactive and driven by initiative, adept at thriving in dynamic settings marked by rapid evolution and shifting priorities. Displays a strong capacity for independent work while maintaining adaptability and responsiveness to evolving challenges.
Demonstrates exceptional interpersonal skills and the capacity to articulate and convey concepts with clarity in client interactions.
Nice to Have
Professionals with a proven track record in business-to-business technology, Software as a Service (SaaS), or energy technology sectors are encouraged to apply.
Proficient in the utilization of grid management systems, utility software platforms, and technologies pertinent to the energy sector.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
