Responsibilities include overseeing project execution to ensure adherence to timelines, budget constraints, and quality standards, as well as coordinating cross-functional teams to achieve organizational objectives. Collaborating with stakeholders, the role involves gathering requirements, providing status updates, and addressing any challenges that may arise during implementation. Additionally, the position demands proactive problem-solving, strong communication skills, and the ability to manage multiple priorities while maintaining a high level of accountability.
Responsibilities include overseeing branch documentation such as sales transactions, delivery notes, invoices, and receipts to ensure accuracy and compliance with established procedures.
Oversee the integrity and precision of customer databases and sales records on an ongoing basis.
Verify that all customer invoices, receipts, and delivery notes are accurately generated and systematically organized.
Compile and deliver daily, weekly, and monthly sales reports for the Branch Operations Manager, ensuring timely and accurate submission.
Oversee cash transactions and Point-of-Sale (POS) operations on a daily basis.
Collaborate closely with the finance department to facilitate bank deposits, manage petty cash, and process supplier payments efficiently.
Compile and oversee precise financial documentation pertaining to all branch-level transactions.
Maintain precise inventory records for animal feeds, veterinary pharmaceuticals, nutritional supplements, and premix formulations.
Responsibilities include supporting the receipt, accurate labeling, and systematic organization of stock within the warehouse or on display shelves.
Perform systematic stock reconciliation and physical inventory counts to maintain precise inventory records.
Proactively monitor inventory levels to detect and flag items that are running low, then coordinate with procurement teams or external suppliers to facilitate timely replenishment and prevent stock outs.
Greet and assist walk-in clients as well as established customers by offering detailed information regarding premix products, animal feeds, veterinary medications, and vaccines.
Offer recommendations regarding product availability and usage, providing guidance as needed to ensure optimal utilization.
Handle customer inquiries with efficiency while ensuring timely service delivery.
Establish and nurture enduring partnerships with agricultural producers, supply chain partners, and key commercial accounts to ensure mutual growth and collaboration.
Address customer concerns with a high level of professionalism, ensuring all inquiries are handled efficiently, and refer intricate or unresolved issues to the Branch Manager for further review.
Coordinate closely with sales representatives and technical staff to ensure effective customer follow-ups and accurate order fulfillment.
Ensure seamless collaboration among customers, the branch, and the warehouse to facilitate timely and efficient product delivery.
Ensure accurate documentation of product shelf life, batch tracking, and expiry management to maintain compliance with regulatory standards and organizational protocols.
Facilitate internal audits, inspections, and compliance assessments by ensuring documentation is systematically organized and readily accessible.
Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, Business Administration, or a related discipline, is required. Additionally, a minimum of three years of experience in a customer service or technical support role is essential. Proficiency in CRM software and ticketing systems is mandatory, alongside strong communication skills for effectively addressing client inquiries. Demonstrated problem-solving abilities and a customer-centric mindset are also critical for success in this position.
Professionals with a Bachelor’s degree and 1 to 3 years of relevant experience are encouraged to apply.
Prospective applicants who meet the required qualifications are encouraged to submit their curriculum vitae to oawolesi@animalcare-ng.com, ensuring the email subject line includes “Sales and Administrator.”
Qualifications
BA/BSc/HND
Experience Required
1 - 3 years
