Job Summary
The Operations Officer oversees the effective administration of company facilities, assets, vehicles, operational resources, and support staff to ensure seamless functionality and productivity.
The position is responsible for organizing, sustaining, overseeing, and recording all operational functions to uphold company protocols, ensuring seamless business continuity.
Oversee and execute a range of core duties essential to the role, including managing project timelines, coordinating team efforts, and ensuring adherence to organizational standards. Facilitate effective communication across departments to align objectives and resolve operational challenges. Conduct regular evaluations of performance metrics to identify areas for improvement and implement strategic solutions. Maintain compliance with industry regulations while fostering a culture of accountability and continuous development. Provide mentorship and guidance to team members to enhance productivity and professional growth.
Vehicle Management entails overseeing and optimizing the lifecycle of company vehicles, including acquisition, maintenance, utilization, and disposal. This role requires ensuring compliance with regulatory standards, managing budgets for fleet operations, and implementing strategies to enhance efficiency and reduce costs. Responsibilities include coordinating maintenance schedules, tracking vehicle performance and utilization metrics, and ensuring drivers adhere to company policies and safety protocols. Additionally, the position involves managing fuel consumption, overseeing vehicle assignments, and facilitating timely repairs or replacements to maintain operational readiness.
Responsible for ensuring the upkeep, servicing, and correct operation of all company vehicles.
Oversee the planning and execution of vehicle repairs, maintenance schedules, and inspection protocols to ensure operational efficiency and compliance with standards.
Ensure all vehicle servicing, repairs, insurance, licenses, and related records are meticulously documented and maintained with precision.
Facility and Asset Management involves overseeing and optimizing the performance, maintenance, and lifecycle of physical assets and infrastructure to ensure operational efficiency and cost-effectiveness. This role requires strategic planning to align facility operations with organizational goals while adhering to regulatory standards and budget constraints. Responsibilities include managing maintenance schedules, conducting inspections, coordinating repairs, and implementing sustainability initiatives. Additionally, the position demands proficiency in asset tracking systems, vendor management, and data-driven decision-making to enhance asset utilization and extend their operational lifespan. Strong leadership and communication skills are essential to collaborate with cross-functional teams and stakeholders.
Oversee the administration and tracking of all organizational assets, office infrastructure, machinery, and operational supplies.
Maintain the operational integrity, functionality, and security of the company’s facilities at all times.
Oversee facility repairs, renovations, and maintenance tasks as needed to ensure optimal operational conditions.
Coordination of inspections encompasses overseeing and managing all inspection-related activities to ensure timely and accurate completion. This role involves scheduling inspections, liaising with inspectors and relevant stakeholders, and addressing any issues that may arise during the process. A thorough understanding of inspection protocols and adherence to regulatory standards are essential, as is the ability to maintain meticulous records and documentation. Strong organizational and communication skills are required to facilitate seamless collaboration between parties and to ensure inspections are conducted efficiently and in accordance with established guidelines.
Oversee and manage client site inspections, ensuring thorough coordination and supervision throughout the process.
Conduct scheduled inspections and oversee their timely completion.
Accurately maintain and organize all inspection reports and forms through precise documentation, filing, and record-keeping practices.
Continuously track and evaluate system resource utilization, including CPU, memory, disk, and network performance, to ensure optimal operation and promptly identify any potential issues or bottlenecks.
Oversee the tracking and administration of diesel consumption, electrical usage, water supply, and various other facility-associated resources.
To optimize the allocation of company resources in a cost-efficient manner, develop and enforce strategies that maximize value without compromising operational effectiveness.
This role involves compiling and presenting regular reports that detail resource utilization and associated operational costs.
Overseeing and guiding staff performance and development is a key aspect of this role, ensuring team productivity and adherence to organizational standards. Directing employee activities, resolving personnel issues, and fostering a positive work environment are also essential duties. Additionally, conducting performance evaluations, providing constructive feedback, and implementing training programs contribute to employee growth and retention.
Oversee the performance and operations of company drivers, artisans, cleaners, security personnel, and other support staff.
Evaluate employee performance and verify adherence to organizational policies and operational standards.
Oversee the planning and organization of work schedules and task assignments for support staff members.
Operational Support encompasses providing essential assistance to ensure seamless daily operations by addressing technical issues, troubleshooting system inefficiencies, and maintaining infrastructure reliability. This role involves monitoring system performance, resolving operational disruptions, and collaborating with cross-functional teams to implement improvements. Candidates must possess strong analytical skills, proficiency in relevant tools and technologies, and the ability to work under pressure in fast-paced environments. Responsibilities include documenting processes, conducting routine maintenance, and ensuring compliance with established protocols to uphold operational excellence.
Deliver consistent operational readiness by maintaining the functionality and accessibility of all essential tools and resources needed to support ongoing business activities.
Analyze current operational processes to pinpoint inefficiencies, then develop and propose actionable strategies to enhance performance and productivity.
Assist leadership in executing established operational policies and procedures to ensure adherence and efficiency.
Responsible for maintaining accurate records and compiling detailed reports, ensuring all documentation is up-to-date, organized, and compliant with relevant standards and protocols. This role involves systematic data collection, thorough verification of information, and timely submission of reports to stakeholders as required.
Ensure the precision and reliability of operational records and reports through meticulous documentation and verification processes.
Compile comprehensive reports at regular intervals detailing facility management metrics, asset utilization rates, vehicle maintenance schedules, inspection outcomes, and operational performance indicators.
Maintain accurate and organized filing systems for operational documents while ensuring efficient retrieval when needed.
Perform various other duties as assigned, including but not limited to administrative support, coordination of project deliverables, and assistance with cross-functional team initiatives. Responsibilities may also encompass maintaining organizational records, preparing reports, and ensuring adherence to established protocols and procedures. Additional tasks could involve facilitating meetings, managing schedules, and providing logistical support to enhance operational efficiency.
Perform any additional tasks, assignments, or responsibilities as assigned by Management from time to time.
To effectively evaluate performance, Key Performance Indicators (KPIs) will be established, encompassing measurable metrics aligned with organizational goals. These indicators serve as critical benchmarks to assess progress, productivity, and success across key areas of responsibility. Regular monitoring and reporting of KPIs will ensure transparency, accountability, and data-driven decision-making. Additionally, KPIs will facilitate ongoing performance reviews, enabling timely feedback and continuous improvement initiatives.
Ensuring company vehicles receive prompt servicing and maintenance.
Responsible for the efficient oversight and strategic deployment of organizational assets and facilities.
Ensures meticulous documentation and systematic filing of all operational records.
Enhancing operational uptime while minimizing maintenance-related interruptions is a key focus.
Skilled oversight of facility resources and operational expenditures ensures optimal efficiency and cost-effectiveness.
Ensuring the prompt fulfillment of all inspections and operational tasks is essential to maintaining efficiency and compliance within the role.
Bachelor’s degree in Accounting, Finance, or a related field required; CPA or CMA certification strongly preferred. Minimum five years of progressive accounting experience, including at least two years in a supervisory or managerial role. Proficient in GAAP and IFRS standards, with strong Excel skills and experience using ERP systems. Exceptional analytical, organizational, and communication abilities are essential. Demonstrated leadership in process improvement and team collaboration required.
A Bachelor’s Degree or Higher National Diploma (HND) in Business Administration, Operations Management, Engineering, Logistics, or an equivalent discipline is required.
A minimum of two to three years of hands-on experience in operations, facility management, logistics, or administrative roles is required.
Exceptional abilities in organization, team leadership, and issue resolution are essential.
Requires strong command of Microsoft Office Suite applications and exceptional report-writing skills.
Outstanding verbal and written communication abilities, coupled with strong interpersonal competencies, are essential for this role.
Demonstrated capacity to operate autonomously while efficiently juggling competing priorities and multiple concurrent responsibilities.
Qualified and motivated applicants are encouraged to submit their CV and a tailored cover letter via email to hr@sylvastargroup.com, ensuring the job title is included in the subject line for proper routing.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
