To maintain a comprehensive understanding of room availability and to consistently work toward achieving optimal occupancy levels.
To ensure full compliance with the hotel’s policies, you will thoroughly familiarize yourself with the employee handbook and strictly follow all outlined regulations.
To adapt to evolving industry trends, company directives, or hotel-specific requirements, proactive responsiveness is essential.
To ensure prompt, courteous, and welcoming assistance, guests approaching the Front Desk will be attended to immediately with a smile.
To manage guest interactions during check-in, respond to inquiries, handle key distribution, and oversee all related communication and administrative tasks.
Promptly registering guests while ensuring they receive all essential information.
To maintain clear and prompt telephone communication, the role requires answering calls with a professional, courteous, and friendly demeanor.
To manage room reservations proficiently and promptly, as outlined in the designated reservation form.
Ensure the Log Book is maintained with current and accurate daily entries.
To meticulously track the distribution and retrieval of hotel keys through the maintenance of Log Books.
To guarantee the accurate and thorough completion of all overnight reports, ensuring they are executed fully and without errors.
Prepare the Four-Day Forecast with precision immediately after finalizing the Night Audit Reports.
To perform all additional responsibilities in accordance with the guidelines and protocols established in the overnight shift manual.
Assistant Managers are responsible for extending a warm and professional welcome to VIP guests, ensuring their experience is exceptional from arrival to departure. This role requires a keen awareness of service standards, meticulous attention to detail, and the ability to anticipate and meet the unique needs of high-profile visitors. Assistant Managers must demonstrate exceptional interpersonal skills, maintain a polished and courteous demeanor, and act as the primary point of contact for VIPs throughout their visit. Additionally, they are expected to coordinate with other departments seamlessly to address any special requests or preferences promptly.
To promptly notify the Team Leader of the Front Office regarding any questionable or potentially fraudulent billing instructions for thorough review and resolution.
To generate daily reports including the “Daily Special Rate List,” “Daily Up-Grade List,” “Daily No-Show Cancellation List,” VIP Amenity Voucher, downtime report, and hidden remarks.
Stay informed about all hotel operations and the layout of the facility.
To provide attentive, personalized service to guests and ensure all their needs are met promptly and efficiently.
The role involves managing incoming guest correspondence, recording telephone messages accurately, and ensuring the timely distribution of all telexes, mail, and telephone communications.
Responsibilities include managing packages and ensuring unclaimed mail is promptly returned to the sender as required.
Keys are distributed to guests, and support is provided to the Front Desk team in managing guest check-ins during peak periods.
To monitor guest services in the lobby, ensuring comprehensive coverage and maintaining cleanliness in all designated areas.
The incumbent will be tasked with delivering the paging service to ensure efficient communication across designated channels. This role involves managing the transmission of messages to appropriate recipients promptly and accurately, adhering to established protocols and maintaining system reliability.
To manage check-outs for both individual FIT guests and groups in accordance with established procedures.
Compiling guest invoices into designated folders and confirming their periodic occurrences is required.
All charges must be posted to guest folios without delay.
The night auditor’s tasks include ensuring that guest ledgers are organized and maintained systematically to streamline the balancing process.
To promptly identify VIP guests as well as those returning for subsequent visits.
To verify the accuracy and legitimacy of travel agent vouchers.
Maintain the Log Book by documenting all pertinent information and guest comments.
Responsible for managing all disbursed funds, foreign currencies, and all receivables.
To comply with the established policy, guests will be requested to complete a feedback questionnaire upon departure, which will then be forwarded to the General Manager’s Office for evaluation and the implementation of corrective measures.
The incumbent is responsible for overseeing all high-balance accounts of in-house guests, ensuring strict adherence to the company’s established credit policy, and promptly notifying the supervisor on a daily basis to facilitate timely follow-up actions.
As a member of the sales team, your primary responsibility will involve actively promoting and selling the Loyalty Card to enhance guest patronage and foster loyalty.
Manages all outgoing calls on behalf of guests to ensure seamless communication and assistance.
Prepares management’s long-distance call vouchers and logs the details on the traffic sheet for accurate record-keeping.
The incumbent documents every individual who is paged and provides appropriate guidance based on their response.
Possesses an in-depth understanding of the hotel’s offerings and surrounding local attractions to deliver exceptional service.
Ensures the switchboard operates correctly to facilitate prompt and efficient transfer of both internal and external calls.
Handles incoming messages for guests and management, ensuring they are accurately recorded and delivered according to established standards.
Handles all incoming complaints with professionalism and discretion, promptly escalating issues to the Supervisor for further action.
Verifies the accuracy of all call-related charges and ensures they are recorded appropriately.
Ensures a proactive understanding of sales opportunities to drive revenue growth.
Forges and sustains strong public relations while consistently delivering exceptional guest experiences that exceed expectations.
Others
Fluent proficiency in English is required, with multilingual skills considered an advantageous asset.
A bachelor’s degree is preferred, though a high school diploma suffices.
With multiple years of hands-on experience in comprehensive operational management, the ideal candidate will bring a proven track record of overseeing and optimizing key business functions.
Proficiency in MS Office applications, Opera PMS, and other relevant software is required.
Maintaining a professional and polished personal appearance is essential.
The uniform must be worn with a sense of pride and professionalism.
The uniform should always be clean, neat, and in excellent condition.
The employee assumes full responsibility for any deliberate misuse or negligence, encompassing all costs associated with repairs, replacements, or supplementary cleaning beyond the standard schedule.
A polished and professional appearance, in alignment with the hotel’s established standards, must be maintained at all times.
Qualifications
BA/BSc/HND , OND
Experience Required
2 - 4 years
