Position Summary
We seek a seasoned and highly organized Workshop Operations Supervisor to oversee our workshop team and uphold operational excellence.
The Workshop Operations Supervisor will oversee the day-to-day management of workshop activities, uphold staff discipline, track productivity levels, oversee repair processes, enforce established company protocols, and guarantee that vehicles are completed punctually and in accordance with the highest quality standards.
This role emphasizes leadership and managerial responsibilities rather than technical execution.
Oversee a diverse range of critical duties encompassing strategic planning, operational execution, and team leadership to ensure organizational objectives are met efficiently. Collaborate closely with cross-functional departments to streamline processes, enhance productivity, and drive continuous improvement initiatives. Develop and implement policies that foster a culture of accountability, innovation, and high performance while maintaining strict adherence to industry regulations and compliance standards. Monitor key performance indicators to assess progress, identify areas for enhancement, and implement corrective actions as needed. Provide mentorship and professional development opportunities to team members to cultivate talent and strengthen organizational capabilities. Serve as a primary point of contact for stakeholders, delivering clear communication and fostering strong relationships to support business growth and sustainability.
Operational management encompasses oversight of daily activities to ensure seamless workflows and adherence to established standards. This role involves supervising teams, optimizing processes, and implementing strategies to enhance productivity and efficiency. Responsibilities include monitoring performance metrics, resolving operational challenges, and fostering a culture of continuous improvement. Effective communication and problem-solving skills are essential to coordinate between departments and align operational objectives with organizational goals.
Oversee a team of workshop personnel, encompassing technicians, electricians, spray painters, panel beaters, and additional staff members, to ensure seamless operations.
Efficiently manage the assignment of tasks and resources to optimize workflow and productivity.
Oversee the entire vehicle repair process, from initial diagnosis through to final completion, ensuring a seamless workflow and maintaining high standards of quality throughout.
Ensure strict compliance with established company workflows and Standard Operating Procedures (SOPs) to maintain operational consistency and efficiency.
Facilitate daily toolbox meetings to ensure clear communication and alignment among team members regarding safety protocols, work progress, and upcoming tasks.
Supervise and discipline staff members effectively, ensuring adherence to company policies and fostering a productive work environment. Implement disciplinary actions when necessary, while maintaining fairness and consistency in all interactions. Provide guidance and support to address performance issues and promote professional development among team members.
Track and document employee attendance and punctuality to ensure compliance with company policies and procedures.
Maintain workplace discipline and ensure adherence to professional conduct standards at all times.
Monitor and prevent any unauthorized movement throughout the designated working hours.
Evaluate performance concerns and initiate escalation procedures as required.
Guide and nurture the growth of workshop personnel, fostering their professional development and enhancing their skills to ensure optimal performance and team cohesion.
Oversee the maintenance and upkeep of the automotive fleet, ensuring all vehicles adhere to safety and performance standards. Implement and enforce protocols for routine inspections, repairs, and servicing to maximize operational efficiency and minimize downtime. Coordinate with service providers and internal teams to address maintenance requests promptly and maintain accurate records of vehicle history, inspections, and expenditures. Additionally, manage fuel consumption tracking, vehicle assignments, and compliance with regulatory requirements to uphold fleet integrity and accountability.
Technicians are allocated to specific vehicles for assignment purposes.
Ensure turnaround times are consistently monitored to maintain efficiency and adherence to established timelines.
Minimize instances of vehicle abandonment and eliminate avoidable delays to ensure efficient operations.
Before initiating any repair work, conduct a thorough assessment to confirm accurate diagnosis.
Ensure all repair work is fully completed prior to conducting the quality control inspection.
We are seeking a skilled professional to oversee Quality & Performance Management, ensuring adherence to established standards and driving continuous improvement initiatives. The ideal candidate will monitor and evaluate performance metrics, identify areas for enhancement, and implement corrective actions to maintain high-quality outputs. Responsibilities include developing and maintaining quality systems, conducting audits, and fostering a culture of accountability and excellence across the organization. Proficiency in data analysis, process optimization, and regulatory compliance is essential, along with strong leadership and communication skills to collaborate with cross-functional teams and stakeholders.
Collaborate effectively with the Quality Control Officer to ensure adherence to established standards and protocols.
Minimize the need for rework and repeated repairs to enhance efficiency and maintain high-quality standards in all repair processes.
Technicians must adhere to established repair protocols in all instances.
Monitor and analyze workshop productivity and efficiency metrics to ensure optimal performance and identify areas for improvement.
Reporting to the Director of Operations, the incumbent will be responsible for delivering accurate, timely financial reports and maintaining compliance with regulatory standards. This role entails preparing monthly, quarterly, and annual financial statements, analyzing financial data to identify trends, and presenting findings to senior management. Additionally, the position requires ensuring adherence to accounting principles and internal controls while collaborating with cross-functional teams to streamline reporting processes and enhance financial transparency.
Prepare and submit daily reports summarizing workshop activities and progress.
Prepare and submit weekly productivity reports to ensure accurate tracking and documentation of performance metrics.
Present operational issues and strategic recommendations to senior leadership for informed decision-making and resolution.
Key Performance Indicators (KPIs) serve as measurable benchmarks to evaluate the effectiveness, productivity, and success of specific processes, projects, or individuals within an organization. These quantifiable metrics are carefully selected to align with strategic objectives, ensuring that performance is assessed against predefined targets that reflect critical business priorities. By tracking KPIs, stakeholders can gain valuable insights into progress, identify areas requiring improvement, and make data-driven decisions to enhance operational efficiency and overall outcomes.
Ensuring full attendance at all scheduled workshops is essential. Participants are required to attend every session without exception. Compliance with this policy is mandatory for all attendees. Failure to adhere may result in consequences as outlined in the program guidelines.
A record of vehicles successfully finished is maintained.
The duration required to complete the vehicle service cycle is a critical efficiency metric. This encompasses the time from when a vehicle enters the service bay until it is ready for dispatch.
The technician’s efficiency and are critical to achieving operational goals, as measured by the timely completion of assigned tasks and adherence to quality standards. This role demands a proactive approach to troubleshooting and problem resolution, ensuring minimal downtime and optimal performance of equipment. Strong technical skills, combined with effective time management and a commitment to continuous improvement, are essential to maintaining high productivity levels. Additionally, the technician must collaborate effectively with team members to streamline workflows and support overall departmental objectives.
We are seeking a meticulous professional to oversee and enhance our current rework rate, ensuring efficiency and quality in production processes. The ideal candidate will have a proven track record in process improvement, with a strong ability to identify inefficiencies and implement corrective actions. Responsibilities include analyzing defect trends, collaborating with cross-functional teams to address root causes, and developing strategies to minimize rework while maintaining high standards. The role requires expertise in quality control methodologies, data-driven decision-making, and a commitment to continuous improvement initiatives. Proficiency in relevant tools and technologies, along with excellent problem-solving skills, is essential for success in this position.
The rate at which customers file complaints is a critical metric for evaluating service quality and operational efficiency. This figure reflects the frequency and nature of issues raised by clients regarding products, services, or interactions with the company. Monitoring this metric helps identify trends, pinpoint areas requiring improvement, and assess the overall effectiveness of customer support and service delivery efforts. A high complaint rate may indicate underlying problems that need immediate attention, while a low rate suggests strong performance and customer satisfaction. Regular analysis of this data enables proactive measures to enhance service standards and maintain positive client relationships.
Ensuring adherence to organizational policies and maintaining staff discipline are critical responsibilities of this role. Compliance with established guidelines and standards is mandatory to uphold operational integrity and professional conduct. Regular oversight and enforcement of disciplinary measures may be required to address deviations and foster a productive work environment.
Maintaining a clean and orderly workshop environment is essential, ensuring all tools and equipment are properly stored and surfaces remain free of debris.
Seeking candidates with a minimum of three years of experience in a comparable role, along with proficiency in project management software and exceptional organizational abilities. Responsibilities include overseeing project timelines, coordinating team efforts, and ensuring deliverables meet quality standards. The ideal applicant must demonstrate strong problem-solving skills and the capacity to adapt to evolving priorities while maintaining clear communication with stakeholders. Additional qualifications encompass a bachelor’s degree in a related field or equivalent professional experience, alongside a proven track record of successful project execution.
A minimum of five years of hands-on experience within automotive workshop environments is required.
A minimum of two years of experience in a supervisory or leadership capacity is required.
Experienced in diagnosing vehicle issues, performing repairs, handling bodywork, and following established workshop protocols.
Demonstrated expertise in team leadership and maintaining organizational discipline.
Exceptional ability in conveying information clearly and effectively, along with a proven capacity to prepare accurate and insightful reports.
The candidate must demonstrate resilience in high-pressure environments while consistently delivering results within established deadlines.
Proficiency in Microsoft Excel and foundational reporting tools is highly beneficial.
What We Are Looking For:
The successful applicant must demonstrate unwavering firmness, strong self-discipline, meticulous organization, and a high degree of accountability while possessing the capacity to guide and direct a team effectively.
We seek an individual capable of overseeing teams, optimizing workflows, and driving productivity—not merely an individual focused on vehicle repairs.
Qualified and enthusiastic applicants are encouraged to submit an updated curriculum vitae, a cover letter, and references from former employers to hr@redlineholdings.com.ng, ensuring the job title is specified in the email subject line. Please note that only candidates who meet the selection criteria will receive further communication.
Qualifications
BA/BSc/HND
Experience Required
5 years
