The position involves overseeing key operational functions, ensuring alignment with organizational goals while maintaining high standards of efficiency and accountability. Responsibilities include managing cross-functional teams, optimizing workflows, and driving continuous improvement initiatives to enhance productivity and performance. The ideal candidate will possess a minimum of five years of relevant experience, strong leadership capabilities, and expertise in strategic planning and problem-solving. Proficiency in data analysis, project management tools, and exceptional communication skills are essential requirements for success in this role.
The After Sales – ERP Associate (SAP) is responsible for ensuring the precision, comprehensiveness, and reliability of all post-sales data within the SAP system. This position entails executing organized daily, weekly, and monthly system entries, including warranty claims, service orders, field returns, spare parts transactions, and reverse logistics activities. In addition to transactional responsibilities, the Associate will develop and maintain a performance dashboard to monitor after-sales operations, support reporting cycles, and contribute significantly to data integrity, spare parts inventory oversight, and the ongoing enhancement of SAP utilization across the after-sales division.
We are seeking a detail-oriented professional to oversee SAP data entry and transaction management, ensuring accuracy and efficiency in all processes. The role involves maintaining precise records, processing transactions, and verifying data integrity within the SAP system. Candidates should possess strong proficiency in SAP modules, particularly in data entry and transaction processing, along with a keen attention to detail. Experience in a fast-paced environment and the ability to meet tight deadlines are essential. Additionally, familiarity with SAP reporting tools and data validation techniques is highly desirable. The position requires excellent organizational skills, problem-solving abilities, and the capacity to collaborate effectively with cross-functional teams.
Execute SAP entries in a structured and punctual manner on a daily, weekly, and monthly cadence, encompassing all post-sales transactions such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
Prepare Service Notifications, Service Orders (CS module), and Repair Orders in SAP, maintaining precise classification, coding, and status updates throughout their complete lifecycle.
Record and process all return goods movements in the field using SAP, encompassing material returns (MILO), transfer postings, and scrapping transactions while ensuring complete traceability from receipt through final disposition.
Process spare parts transactions within SAP, meticulously recording all stock movements to maintain precise and timely documentation in alignment with designated cost centers, plant codes, and storage locations.
Prepare month-end and period-close accounting entries for the after-sales division, encompassing GR/IR account reconciliations, open order liquidations, and adjustments to stock valuations.
Ensure the integrity of master data—spanning material, service, customer, and equipment records—by promptly identifying inconsistencies and escalating them to the system administrator for correction.
Design and upkeep of performance dashboards is required, ensuring accuracy, relevance, and accessibility. Responsibilities include gathering and analyzing data, creating visual representations, and updating metrics to reflect current performance trends. Proficiency in dashboard tools (e.g., Power BI, Tableau) and data visualization techniques is essential. Strong analytical skills and attention to detail are necessary to interpret complex datasets and present insights clearly. Experience with SQL or similar query languages is a plus. The role involves collaborating with stakeholders to define key performance indicators (KPIs) and aligning dashboard outputs with organizational goals. Regular maintenance, troubleshooting, and optimization of dashboard functionality are also part of the duties.
Design, construct, and uphold a robust after-sales performance dashboard by integrating data from SAP and other supporting tools, such as Excel, Power BI, or SAP Analytics Cloud.
After-sales performance will be monitored through a comprehensive dashboard that tracks essential KPIs.
Design and implement standardized dashboard templates for deployment across diverse geographic regions, guaranteeing uniformity in definitions, data sources, and reporting timelines.
Work alongside After Sales Managers and regional teams to develop additional metrics or analytical perspectives that support business growth initiatives.
Oversee version control and maintain comprehensive documentation for dashboard logic, data sources, and refresh schedules.
Ensuring the accuracy, consistency, and reliability of data while maintaining optimal system performance and security through diligent maintenance and adherence to best practices.
Perform periodic audits of SAP data to detect and resolve discrepancies, such as duplicate records, inaccurate material codes, improperly classified service orders, and unresolved transactions requiring closure.
Monitor GR/IR discrepancies, address pending service orders awaiting confirmation, and clear out outdated purchase requisitions or orders tied to post-sales operations.
To uphold data entry standards within the after-sales team, you will establish and implement Standard Operating Procedures (SOPs), comprehensive checklists, and detailed training materials, ensuring uniform and precise system utilization across all operations.
Proactively detect data quality discrepancies that compromise reporting precision and collaborate with key stakeholders to execute corrective and preventive measures.
Provide support for SAP system upgrades, configuration modifications, or the implementation of new modules by conducting transaction testing, verifying data migration accuracy, and maintaining detailed documentation of results.
The incumbent will be responsible for overseeing reporting functions and tracking performance metrics to ensure organizational objectives are met. This role involves compiling, analyzing, and presenting data insights to stakeholders, identifying trends, and recommending improvements. Proficiency in data visualization tools and strong attention to detail are essential. Additionally, the position requires the ability to generate accurate reports, monitor key performance indicators, and provide actionable recommendations to enhance operational efficiency.
Prepare and disseminate standardized after-sales reports on a daily, weekly, and monthly basis, covering warranty aging reports, summaries of open service orders, spare parts consumption reports, and return goods status reports.
Compile monthly after-sales performance reports for executive evaluation by integrating SAP-generated data with field-level feedback, providing a detailed analysis of variances in comparison to established targets.
Responsibilities include monitoring and documenting after-sales cost components such as warranty expenses, repair labor charges, spare parts costs, and asset write-offs to support Finance in establishing precise accruals.
Oversee adherence to Service Level Agreements (SLAs) and Turnaround Time (TAT) benchmarks for service and repair orders, promptly escalating any deviations or recurring issues to senior management for corrective action.
Spare Parts & Reverse Logistics involves managing the procurement, inventory, distribution, and lifecycle of replacement components to ensure operational continuity. This role focuses on overseeing reverse logistics processes, including the return, refurbishment, repair, and disposal of products or materials, while maintaining cost efficiency and environmental compliance. Responsibilities include coordinating with suppliers and service teams to source high-quality parts, optimizing stock levels to meet demand, and implementing sustainable practices to minimize waste. Additionally, the position requires analyzing reverse logistics data to identify trends, improve recovery rates, and enhance overall supply chain performance.
Oversee the complete lifecycle of spare parts transactions in SAP, covering all stages from purchase requisition and goods receipt to issuance, transfer, and return, with strict adherence to accurate record keeping throughout each process.
Collaborate with warehouse and logistics teams to guarantee SAP accurately captures the physical movement of spare parts across all storage locations and plants.
Track reverse logistics processes for defective and field return goods in SAP, ensuring complete chain of custody from collection in the field through assessment to final disposition, which may include repair, refurbishment, scrapping, or supplier return.
Provide support to the After Sales team in the administration of supplier warranty claims by verifying the availability and accuracy of pertinent SAP documentation, including serial numbers, material documents, and service orders.
Review SAP inventory data to pinpoint slow-moving, excess, or obsolete spare parts, facilitating periodic assessments and streamlining write-off procedures.
Spare Parts Inventory Management involves overseeing and optimizing the storage, tracking, and distribution of replacement components to ensure operational efficiency. This role requires meticulous attention to detail to maintain accurate records of inventory levels, lead times, and supplier performance. Responsibilities include monitoring stock levels, processing orders, managing reorder points, and coordinating with suppliers to prevent shortages. Additionally, the position demands proficiency in inventory management software, strong analytical skills to forecast demand, and effective communication to liaise with procurement, maintenance, and warehouse teams. The ideal candidate will have experience in inventory control, a solid understanding of supply chain processes, and the ability to implement cost-saving measures while minimizing downtime through timely parts availability.
Ensure SAP inventory records for spare parts remain precise and consistently updated across all after-sales locations, maintaining alignment between recorded stock levels and actual physical inventory counts.
Coordinate periodic spare parts cycle counts and annual stock takes, ensuring alignment between SAP system quantities and physical counts, and perform necessary adjustment entries accordingly.
Oversee precise valuation, batch management, and serial number tracking of spare parts in SAP, with a particular focus on high-value or controlled components.
Compile monthly spare parts inventory reports encompassing stock aging, consumption metrics, and dead stock analysis, ensuring these are prepared for management review and strategic decision-making.
You may be an ideal candidate if you possess a proven track record of success in this field, along with the requisite qualifications and experience.
A Bachelor’s degree or equivalent qualification in Business Administration, Supply Chain Management, Information Systems, Engineering, or a closely related discipline is required.
We seek candidates with two to four years of practical SAP experience in after-sales, service operations, supply chain, or logistics functions.
Proficiency in utilizing SAP modules such as CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance) is required.
Demonstrates strong expertise in Microsoft Excel for data analysis, the creation of detailed reports, and the construction of dynamic dashboards.
Proficiency in managing inventory and overseeing stock control systems, coupled with a practical understanding of spare parts handling and reverse logistics operations.
Proficient in analyzing data, detecting meaningful patterns, and developing strategic recommendations based on findings.
Requires meticulous attention to detail and a rigorous commitment to ensuring data precision and maintaining system integrity.
Demonstrates superior proficiency in both oral and written communication.
A strong capacity for critical thinking is essential, enabling the ability to systematically organize problems and advance toward effective solutions, particularly in scenarios marked by uncertainty and complexity.
An entrepreneurial mindset is essential, enabling independent initiative and self-guided progression. The ideal candidate demonstrates exceptional innovation and problem-solving abilities, adeptly navigating challenges with creative solutions. Moreover, they display thoughtful adaptability when responding to evolving circumstances.
Dedicated to advancing our social mission, we strive to deliver reliable energy solutions to consumers while simultaneously fostering economic opportunities and sustainable employment within rural communities.
To apply, please submit your application through the designated method as outlined in the posting. Ensure your submission includes all required documentation and adheres to the specified format to facilitate timely processing. Follow the provided instructions carefully to complete the application process efficiently.
Please utilize the provided links to submit your application directly on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
