The position involves a comprehensive set of responsibilities and qualifications tailored to the specific needs of the role. Key duties include managing day-to-day operations, collaborating with cross-functional teams, and ensuring alignment with organizational goals. The ideal candidate will possess strong analytical skills, relevant industry experience, and the ability to drive strategic initiatives. Additionally, proficiency in [specific tools/software] and a proven track record in [specific area] are essential. This role demands adaptability, exceptional communication abilities, and a commitment to delivering high-impact results in a fast-paced environment.
The After Sales – ERP Associate (SAP) is responsible for ensuring the precision, comprehensiveness, and reliability of all post-sale data within the SAP system. This position entails executing structured daily, weekly, and monthly system updates, including warranty claims, service orders, field returns, spare parts transactions, and reverse logistics activities. In addition to data entry, the Associate will develop and maintain a performance dashboard to track after-sales metrics, support reporting cycles, and contribute to data integrity initiatives, spare parts inventory oversight, and ongoing enhancements to SAP utilization across the after-sales department.
Responsible for accurately entering and maintaining data within the SAP system, ensuring all transactions are processed efficiently and in compliance with established procedures. Duties include verifying data integrity, reconciling discrepancies, and performing routine audits to uphold system accuracy. Requires proficiency in SAP modules, strong attention to detail, and the ability to meet strict deadlines. Collaborates with cross-functional teams to resolve transactional issues and streamline data management workflows. Prior experience in SAP data handling or a related role is essential.
Execute accurate and timely SAP entries on a daily, weekly, and monthly basis, encompassing all post-sales transactions, such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
Generate and manage Service Notifications, Service Orders (within the CS module), and Repair Orders in SAP, maintaining precise classification, coding, and status updates throughout their entire lifecycle.
Utilize SAP to meticulously document and process all field return goods movements, encompassing material returns (MILO), transfer postings, and scrapping transactions, while ensuring complete traceability from initial receipt through to final disposition.
Process spare parts transactions in SAP, accurately and promptly recording all inventory movements to align with designated cost centers, plant codes, and storage locations.
Perform month-end and period-close accounting entries for the after-sales division, encompassing GR/IR reconciliation, the resolution of open orders, and updates to stock valuations.
Ensure the precision of master data by overseeing material master, service master, customer master, and equipment records, and promptly report any inconsistencies to the system administrator for corrective action.
Designs, develops, and maintains dynamic performance dashboards to provide real-time insights into key performance indicators, ensuring data accuracy and accessibility for stakeholders across the organization. Collaborates with cross-functional teams to gather requirements, refine visualizations, and implement interactive features that enhance data-driven decision-making. Monitors dashboard performance, troubleshoots issues, and optimizes queries for efficiency, while staying current with emerging tools and best practices in data visualization and business intelligence.
Design, construct, and continuously enhance a robust after-sales performance dashboard that aggregates data from SAP and additional sources, such as Excel, Power BI, or SAP Analytics Cloud.
The dashboard is designed to display crucial after-sales key performance indicators, providing comprehensive insights and facilitating data-driven decision-making.
Design and implement standardized dashboard templates for deployment across diverse global regions, guaranteeing uniformity in terminology, data origins, and reporting intervals.
Partner with After Sales Managers and regional teams to determine emerging metrics and reporting perspectives necessary to support business growth.
Responsibilities include overseeing version control protocols and maintaining comprehensive documentation for all dashboard logic, associated data sources, and refresh schedules.
Ensuring the accuracy, consistency, and security of data, as well as maintaining optimal system performance, constitutes the core responsibilities of this role. The position demands meticulous attention to detail to safeguard against discrepancies, unauthorized access, or system vulnerabilities. Candidates must possess a strong understanding of data governance principles, compliance standards, and best practices in system maintenance.
Perform systematic SAP data audits to detect and resolve discrepancies such as duplicate records, inaccurate material codes, improperly classified service orders, and unresolved transactions requiring closure.
Monitor and address discrepancies between Goods Received (GR) and Invoice Receipt (IR), along with unresolved service orders, outdated purchase requisitions, and lingering purchase orders associated with after-sales operations.
Enforce data entry standards throughout the after-sales team by creating standardized operating procedures (SOPs), detailed checklists, and comprehensive training materials, thereby ensuring consistent and accurate system utilization.
Proactively detect data quality anomalies that compromise reporting integrity and collaborate with key stakeholders to develop and enforce corrective and preventive measures.
Assist in SAP system upgrades, configuration modifications, and new module implementations by executing transaction testing, verifying data migration accuracy, and maintaining detailed documentation of results.
Monitor financial and operational performance to ensure alignment with strategic goals. Collect, analyze, and interpret data to track key performance indicators (KPIs) and identify trends. Prepare detailed reports and dashboards for stakeholders, highlighting variances and providing actionable insights. Support budgeting and forecasting processes by providing accurate financial analysis and projections. Collaborate with cross-functional teams to gather relevant data and ensure consistent reporting standards. Maintain up-to-date knowledge of industry trends and best practices to enhance monitoring capabilities.
Prepare and circulate standardized after-sales reports on a daily, weekly, and monthly basis, covering warranty aging reports, open service order summaries, spare parts consumption reports, and return goods status reports.
Compile monthly after-sales performance reports for executive review by integrating SAP-generated data with field feedback and offering explanatory variance analysis against established targets.
Monitor and document after-sales cost components—such as warranty expenses, repair labor costs, spare parts investments, and write-offs—to support Finance in maintaining precise accrual records.
Monitor service and repair orders to ensure adherence to Service Level Agreements (SLAs) and Turnaround Times (TAT’s), identifying any breaches or emerging trends for escalation to management.
The position involves managing spare parts and overseeing reverse logistics operations. Key responsibilities include coordinating the distribution of replacement components, ensuring timely availability of parts, and optimizing inventory levels. Additionally, the role requires overseeing the return, repair, and disposal of defective or end-of-life products, maintaining compliance with environmental regulations, and enhancing supply chain efficiency. Candidates should possess strong organizational skills, proficiency in inventory management systems, and experience in reverse logistics processes. Familiarity with regulatory standards and sustainability practices is highly desirable.
Oversee the complete spare parts transaction lifecycle within SAP, encompassing purchase requisitions, goods receipts, issuances, transfers, and returns, with meticulous attention to accuracy for each recorded movement.
Collaborate with warehouse and logistics teams to maintain SAP alignment with the actual physical movements of spare parts across all storage locations and plants.
Responsible for overseeing reverse logistics processes within SAP, ensuring a complete chain of custody for defective and field return goods—from initial collection in the field through comprehensive assessment to ultimate disposition, which may include repair, refurbishment, scrapping, or return to the supplier.
Provide support to the After Sales team in handling supplier warranty claims, verifying the availability and accuracy of pertinent SAP documentation, which includes serial numbers, material documents, and service orders.
Review and analyze SAP inventory data to pinpoint slow-moving, excess, or obsolete spare parts, facilitating periodic assessments and streamlining write-off procedures.
Responsible for overseeing the procurement, tracking, and distribution of spare parts, this role ensures the availability of critical components to support operational continuity. Maintains accurate inventory records, conducts regular audits, and coordinates with suppliers to replenish stock efficiently. Analyzes usage patterns to forecast demand, minimizing excess inventory while preventing shortages. Collaborates with maintenance teams to identify required parts and optimize stock levels. Requires proficiency in inventory management systems, attention to detail, and strong analytical skills.
Maintain precise spare parts inventory records within SAP at every after-sales facility, verifying that stock levels remain consistent with physical counts at all times.
Coordinate periodic spare parts cycle counts and annual stock takes, ensuring accurate reconciliation of SAP system quantities with physical counts, and post any necessary adjustment entries accordingly.
Ensure accurate valuation, efficient batch management, and meticulous serial number tracking of spare parts in SAP, with special emphasis on high-value or controlled components.
Monthly spare parts inventory reports are generated, featuring stock aging analysis, consumption tracking, and dead stock identification, specifically prepared for management review.
You may be an exceptional fit for this opportunity if you possess
A minimum of a Bachelor’s degree—or an equivalent qualification—in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related discipline is required.
Seeking professionals with 2 to 4 years of practical SAP experience in after-sales, service operations, supply chain, or logistics roles.
Proficiency in SAP modules such as Customer Service (CS), Materials Management (MM), and/or Plant Maintenance (PM) is required.
Requires strong expertise in Microsoft Excel to analyze data effectively, generate detailed reports, and build interactive dashboards.
Skilled in overseeing inventory management and stock control, with a solid understanding of spare parts handling and reverse logistics operations.
Proficient in analyzing data, recognizing patterns, and translating findings into strategic recommendations.
Requires meticulous attention to detail and a disciplined methodology to ensure data precision and system cleanliness.
Demonstrates exceptional proficiency in both verbal articulation and written expression.
A strong capacity for critical thinking, including the ability to systematically analyze challenges and progress toward effective solutions, even amid uncertainty.
An entrepreneurial mindset is required, characterized by the ability to work independently, navigate challenges through innovative solutions, and respond effectively in rapidly changing environments.
Driven by a commitment to delivering energy solutions to consumers while fostering employment opportunities in rural areas, our organization seeks to achieve dual impact through its initiatives.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
