The position involves overseeing key operational duties while collaborating with cross-functional teams to drive project success. Responsibilities include managing daily workflows, ensuring adherence to company standards, and optimizing processes for efficiency. Qualifications include a bachelor’s degree in a relevant field, at least three years of related experience, and proficiency in industry-specific software. The ideal candidate will demonstrate strong problem-solving abilities, excellent communication skills, and a proactive approach to meeting organizational objectives.
The After Sales – ERP Associate (SAP) ensures the precision, comprehensiveness, and reliability of all after-sales data recorded in SAP. This position entails executing systematic daily, weekly, and monthly system updates, including warranty claims, service orders, field returns, spare parts transactions, and reverse logistics processes. In addition to transactional duties, the Associate will develop and maintain a performance dashboard to monitor after-sales operations, support reporting cycles, and contribute significantly to data accuracy, spare parts inventory control, and the ongoing enhancement of SAP utilization within the after-sales department.
Accomplished professionals in SAP Data Entry & Transaction Management play a pivotal role in ensuring the accuracy, integrity, and timeliness of financial and operational data within enterprise systems. Responsibilities encompass meticulously inputting, updating, and validating transactional information in SAP modules such as FI, CO, MM, and SD to uphold compliance with organizational policies and regulatory standards. They collaborate with cross-functional teams to resolve discrepancies, reconcile accounts, and generate reports that support strategic decision-making. Candidates must possess proficiency in SAP software, strong attention to detail, and the ability to work efficiently under tight deadlines. A solid understanding of accounting principles, data governance, and ERP concepts is essential, along with excellent communication and analytical skills to interpret complex datasets and communicate insights effectively.
Execute SAP entries systematically and punctually on a daily, weekly, and monthly schedule to document all after-sales transactions, such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
Develop and manage Service Notifications, Service Orders (CS module), and Repair Orders within SAP, maintaining precise classification, coding, and status updates throughout their lifecycle.
Record all return goods movements from the field in SAP, encompassing material returns via MILO, transfer postings, and scrapping transactions, ensuring complete traceability from initial receipt to ultimate disposal.
Process spare parts transactions within SAP, verifying that all inventory movements are recorded precisely and promptly to the appropriate cost centers, plant codes, and storage locations.
Prepare month-end and period-close accounting entries for the after-sales division, ensuring accurate GR/IR reconciliation, clearing open orders, and updating stock valuations.
Ensure the precision of master data—spanning material, service, customer, and equipment records—by identifying any inconsistencies and promptly notifying the system administrator for corrective action.
Design and upkeep of performance dashboards are essential responsibilities within this role. The incumbent will be tasked with creating intuitive, data-driven dashboards that effectively visualize key performance indicators (KPIs) to support informed decision-making. This includes developing and maintaining interactive reports, ensuring data accuracy, and optimizing dashboard performance for seamless user experience. Proficiency in dashboard design tools, data visualization techniques, and a strong understanding of KPIs are required. Additionally, the ability to collaborate with cross-functional teams to gather requirements and translate them into actionable insights is crucial.
Design, construct, and ensure the ongoing functionality of a robust after-sales performance dashboard, integrating data from SAP alongside supplementary tools such as Excel, Power BI, or SAP Analytics Cloud.
The dashboard will provide an overview of essential after-sales performance metrics, offering real-time insights into key indicators critical to evaluating operational efficiency and customer satisfaction.
Design and implement standardized dashboard templates to be deployed across various regions, maintaining uniformity in definitions, data sources, and reporting intervals.
Partner with After Sales Managers and regional teams to develop innovative metrics and analytical frameworks that align with evolving business demands as the organization expands.
Oversee and manage version control for all dashboard logic, data sources, and refresh schedules while ensuring meticulous documentation of each component.
Ensuring the accuracy, consistency, and reliability of data while maintaining the cleanliness and efficiency of systems remains a top priority. This role demands rigorous adherence to data governance standards and meticulous attention to detail to prevent discrepancies, errors, or vulnerabilities. Responsibilities include validating data integrity through periodic audits, implementing and enforcing system hygiene protocols, and addressing any irregularities promptly. Candidates must possess expertise in data management tools, a strong understanding of compliance frameworks, and the ability to troubleshoot system-related issues efficiently.
Perform systematic SAP data audits to detect and resolve discrepancies such as duplicate records, inaccurate material codes, improperly classified service orders, and unresolved transactions requiring closure.
Monitor and address GR/IR discrepancies, unvalidated service orders, and outdated open purchase requisitions or orders associated with post-sales operations.
Develop and implement standardized data entry protocols, including SOPs, checklists, and training materials, to ensure the after-sales team maintains consistent and precise system utilization.
Proactively detect data quality discrepancies that affect reporting precision, collaborating with key stakeholders to establish and enforce corrective and preventive measures.
Provide support for SAP system upgrades, configuration modifications, or the implementation of new modules by conducting transaction testing, verifying data migration accuracy, and maintaining detailed documentation of results.
Overseeing reporting and performance monitoring activities, this role involves tracking key performance indicators, analyzing data trends, and ensuring accurate, timely reporting to stakeholders. Responsibilities include maintaining performance dashboards, identifying performance gaps, and recommending corrective actions to enhance operational efficiency. The position requires proficiency in data visualization tools, strong analytical skills, and the ability to interpret complex datasets to support strategic decision-making. Experience with business intelligence software and a background in data-driven roles are essential for success in this position.
Compile and circulate standardized post-sales reports on a routine basis—daily, weekly, and monthly—covering key areas such as warranty aging analyses, summaries of outstanding service orders, spare parts consumption metrics, and updates on return goods status.
Prepare monthly after-sales performance reports for executive review by integrating SAP-generated data with field feedback and providing comparative analysis against established targets.
Track and deliver detailed analyses of post-sales cost components—such as warranty expenses, repair labor charges, spare parts investments, and asset write-downs—to support Finance in maintaining precise accrual records.
Monitor service and repair orders to ensure adherence to Service Level Agreements (SLAs) and Turnaround Times (TAT’s), promptly identifying any deviations or emerging patterns for management review.
Spare parts management and reverse logistics operations require meticulous oversight to ensure efficiency, cost-effectiveness, and compliance with regulatory standards. This role involves overseeing the procurement, storage, and distribution of replacement components, as well as managing the return, repair, and disposal of used or defective items, with a strong emphasis on sustainability and process optimization. Key responsibilities include coordinating with suppliers, maintaining accurate inventory records, tracking product lifecycles, and implementing strategies to minimize waste and maximize asset recovery. Ideal candidates must possess a proven track record in supply chain management, proficiency in inventory control systems, and a deep understanding of reverse logistics frameworks to drive continuous improvement in operational performance.
Oversee complete spare parts transaction cycles within SAP, spanning from initiating purchase requisitions and recording goods receipts to processing issues, transfers, and returns, with a focus on precise documentation of each transaction.
Ensure seamless collaboration with the warehouse and logistics teams to maintain accurate SAP records of spare parts movements in all storage locations and plants.
Manage SAP records for reverse logistics processes involving defective and field return goods, ensuring complete chain of custody documentation from initial field collection through evaluation to final resolution—whether through repair, refurbishment, scrapping, or supplier return.
Provide support to the After Sales team in handling supplier warranty claims by verifying the availability and accuracy of essential SAP documentation, including serial numbers, material documents, and service orders.
Responsible for detecting and escalating slow-moving, surplus, or obsolete spare parts inventory within SAP, thereby facilitating periodic review and write-off procedures.
We are seeking a meticulous professional to oversee the efficient organization and tracking of spare parts inventory. The role involves maintaining accurate records of stock levels, ensuring timely replenishment of parts, and minimizing excess or shortages. Key responsibilities include conducting regular audits, coordinating with suppliers for timely deliveries, and collaborating with maintenance teams to identify critical parts requirements. Proficiency in inventory management software and strong analytical skills are essential, along with the ability to manage multiple priorities in a fast-paced environment.
Maintain precise spare parts inventory records within SAP for all after-sales locations, verifying that stock levels consistently match physical counts.
Coordinate periodic spare parts cycle counts and annual stock takes, ensuring alignment between SAP system quantities and physical counts, and making necessary adjustment entries as needed.
Ensure accurate valuation, batch management, and serial number tracking of spare parts in SAP, with a focus on high-value or controlled components.
Generate monthly spare parts inventory reports for management review, encompassing stock aging, consumption trends, and dead stock analysis.
You may qualify as an ideal candidate if you possess the required qualifications and experience outlined below.
A Bachelor’s degree or equivalent qualification in Business Administration, Supply Chain Management, Information Systems, Engineering, or a cognate discipline is required.
Requires a minimum of two to four years of practical SAP experience within post-sales support, service operations, supply chain management, or logistics processes.
Proficiency in utilizing SAP modules such as Customer Service (CS), Materials Management (MM), and/or Plant Maintenance (PM) is required.
Proven expertise in using Microsoft Excel for data analysis, generating comprehensive reports, and designing interactive dashboards.
Experienced in overseeing inventory and stock control operations, with a solid understanding of spare parts management and reverse logistics procedures.
Proficient in analyzing data to discern patterns, extract meaningful insights, and translate findings into strategic recommendations that drive informed decision-making.
Requires meticulous attention to detail and a rigorous commitment to maintaining data precision and system integrity.
Demonstrates exceptional proficiency in both verbal and written communication.
A strong aptitude for critical thinking is essential, enabling the ability to systematically analyze issues and progress toward viable solutions, even amidst uncertain or complex circumstances.
Possesses an entrepreneurial mindset, demonstrating the capacity for independent initiative and self-guided progress while tackling challenges through creative problem-solving and adaptable decision-making in fast-paced environments.
Dedicated to advancing our social mission, we strive to deliver accessible energy solutions to consumers while simultaneously fostering economic opportunities and employment within rural communities.
Interested candidates should submit their applications through the specified method of application to be considered for this position. Ensure all required documents and materials are included as outlined in the application instructions to facilitate the review process. The selected approach for application submission will be communicated in the job posting details.
To apply for this position, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
