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Home Jobs Lagos Customer Service Ticketing Coordinator

Customer Service Ticketing Coordinator

Woodridge and Scott Consulting  · Consulting

Full Time Lagos
Lagos
100,000 - 150,000/month
Deadline: 4 September 2026
Posted June 6, 2026

Our esteemed client, a leader in vehicle leasing, transportation, and logistics, is experiencing rapid growth and requires immediate staffing solutions to support its expanding operations.

We are seeking a detail-oriented and proactive professional to oversee and execute a diverse range of tasks critical to our operations. The role entails managing daily administrative functions, coordinating cross-departmental projects, and ensuring adherence to established policies and procedures. Key duties include preparing comprehensive reports to support strategic decision-making, maintaining accurate documentation, and liaising with stakeholders to foster efficient communication. Additionally, the position requires monitoring performance metrics, identifying areas for process improvement, and implementing solutions to enhance productivity and operational excellence. Candidates must demonstrate exceptional organizational skills, a strong work ethic, and the ability to thrive in a dynamic, fast-paced environment. Proficiency in relevant software tools and a collaborative mindset are essential to success in this position.

You will be responsible for selling tickets to passengers, overseeing ticket inventory management, and maintaining precise ticketing information.

Demonstrate exceptional customer service by addressing passenger inquiries, resolving issues, and addressing concerns efficiently and professionally.

Operate and maintain ticketing systems—both software and hardware—to guarantee seamless ticket sales and management.

Ensure precise revenue collection, reporting, and reconciliation to maintain financial integrity and compliance.

Seeking a highly skilled and motivated individual to join our team as a [Job Title]. Candidates must possess a [specific degree, certification, or years of experience] in [relevant field], along with a proven track record in [key responsibility or skill]. Strong proficiency in [specific tools, software, or methodologies] is required, and familiarity with [industry standards or additional technical skills] is highly desirable. Excellent communication and organizational abilities are essential, along with the capacity to collaborate effectively in a dynamic team environment. The ideal candidate will demonstrate a commitment to continuous learning and professional growth while contributing to the achievement of organizational objectives.

A bachelor’s degree in Business Administration, Marketing, or a comparable discipline is required for this position.

A minimum of one to two years of professional experience in a ticketing or customer-facing position is required, ideally within transportation or logistics.

We seek a highly organized, detail-oriented individual with exceptional problem-solving abilities and a proven track record in [specific skills, e.g., project management, data analysis, or client relations]. The ideal candidate will demonstrate strong written and verbal communication skills, proficiency in [relevant software/tools], and the capacity to work both independently and collaboratively within a team. Additionally, they must possess a solid understanding of [industry-specific knowledge] and the ability to adapt quickly to evolving priorities while maintaining a high standard of accuracy and efficiency. Prior experience in [related field] and familiarity with [specific processes or methodologies] are highly desirable, as is a commitment to continuous learning and professional development.

Proven ability to communicate effectively and build strong interpersonal relationships is essential.

Provides exceptional client support, ensuring all inquiries are handled promptly and professionally with a focus on achieving high levels of customer satisfaction.

Proficient in utilizing ticketing systems and software to streamline operational workflows and enhance service delivery.

Proficiency in fundamental accounting principles and revenue management practices is required. Experience in maintaining financial records, reconciling accounts, and analyzing revenue streams is essential. Candidates should possess a solid understanding of budgeting, forecasting, and financial reporting ensuring accuracy and compliance with established standards.

Thrives in dynamic, high-pressure settings with efficiency and composure, maintaining productivity amidst shifting priorities and tight deadlines.

Proficiency in regulatory requirements and industry standards is essential, ensuring adherence to established guidelines and best practices within the field.

Demonstrated expertise in Microsoft Office applications and related software platforms is required.

Compensation is highly competitive, reflecting market rates and industry standards to ensure exceptional talent is attracted and retained.

The position is based in the Adore/Ajax area of Lagos, and candidates must reside within this locality.

Qualifications

BA/BSc/HND

Experience Required

1 - 2 years

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